Glauco Pergolizzi | Page 9

I just want to say that the experience that my wife and I had at Lexus of Santa Barbara was great, everyone we dealt with was very friendly and helpful, even to the point of selling us the car that Sally Sme had at Lexus of Santa Barbara was great, everyone we dealt with was very friendly and helpful, even to the point of selling us the car that Sally Smeed had ordered for her own use, now that's what I would say is going above and beyond. So thank you all. More

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Although Lexus has a reputable product, Glauco, the salesman, along with his manager, patiently and thoroughly answered every question as to car I purchased as well as the car I traded in without dram salesman, along with his manager, patiently and thoroughly answered every question as to car I purchased as well as the car I traded in without drama, providing multiple options for me to consider, putting me at ease with intelligence and humor. The knowledgeable financial guy had everything prepared as soon as I sat at his desk, efficiently guiding me through the paperwork and quickly had me on my way in my new car. Phoung, the service advisor, provided me with a car while he had a speaker replaced and applied the xzilon protectant. Finally he paired my phone with the car through Bluetooth, enabling me to wirelessly speak on and listen to music on my phone. He sat with me and answered every question thoroughly and kindly, encouraging me to contact him with any concerns that should arise. Perfect! More

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Found the entire experience easy and have already recommended the dealership to two other people in my area and will continue to do so in the future. recommended the dealership to two other people in my area and will continue to do so in the future. More

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They delivered on their promise. Professional. Courteous. Responsive. I hope the owners appreciate the level of expertise and enthusiasm Mike Weinzimmer has for the Product and the Dealership he represents. Responsive. I hope the owners appreciate the level of expertise and enthusiasm Mike Weinzimmer has for the Product and the Dealership he represents. We followed him over from another Lexus dealer. Sally went the extra mile (literally) to secure the exact model we wanted. Ron approved the deal with no hassles and Glauco topped the whole experience off with a delightful detailed explanation of all the features. This was the best purchase experience I've ever had. Bravo, Bravo DCH Lexus of Santa Barbara. More

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We were very pleased with the service we received from everybody at this dealership, it made buying a car a good experience and we are very pleased with this vehicle. We really enjoyed working with Glauco everybody at this dealership, it made buying a car a good experience and we are very pleased with this vehicle. We really enjoyed working with Glauco. More

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I cannot say enough positive comments about my non-pressured experience buying my first Lexus in Santa Barbara. From the test drive with my most knowledgeable sales rep, Glauco Pergolizzi, to meet non-pressured experience buying my first Lexus in Santa Barbara. From the test drive with my most knowledgeable sales rep, Glauco Pergolizzi, to meeting professional and caring Sally Smeed, the dealership's manager, to doing the financing with Court Conaway, who explained all the documents patiently and clearly, and finally getting follow-up service with the utmost care from Danny Ambriz, my incredible service manager. Ron Goodwin, the sales manager, was also extremely helpful giving me excellent follow-up service. I received a very fair trade-in value for my Toyota minivan from Sally Smeed. I literally left my old van at the dealership and drove off with my certified used Lexus RX 350 the same day. Glauco Pergolizzi took the time to help me clean out my old van of all my many personal possessions, while my new Lexus was getting prepared for me to drive home. Going back to Lexus for service or for free car washes is like seeing old friends! Everyone is genuinely happy to see you again and happy to give you great service. There is a strong sense of pride and professionalism in treating the customer right. They bend over backwards to make your experience at Lexus consistently a memorable one. They offer free manicures and massages while you wait for your car. There are warm chocolate chip cookies, yummy snacks, gourmet coffee, cold drinks, fresh flowers, and a flat screen TV with comfy leather chairs. You'll never want to leave this homey first class dealership! More

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DCH Lexus of Santa Barbara is fantastic. I know Lexus produces high quality, reliable vehicles but I was still cautious in choosing our new Lexus. The reason is that I have a history of back problems wit produces high quality, reliable vehicles but I was still cautious in choosing our new Lexus. The reason is that I have a history of back problems with car seats. Twice I have bought new cars that initially seemed comfortable only to discover that they gave me back aches on longer drives. Because of these costly experiences, I visited DCH numerous times for test drives and lengthy "test sits" to determine which model and seat worked best. During these visits, I had the pleasure of dealing with both Glauco Pergolizzi and Mark Sherman as sales associates. Glauco and Mark were patient, knowledgeable and helpful. In fact, everyone I encountered at DCH was friendly and helpful. There was no pressure to make a decision and the staff was sensitive to my situation. Because the atmosphere was so pleasant, these visits to the dealership were actually fun. Upon finally deciding upon an RX 350, the managers Sally and Ron sealed the deal by offering a good value for our trade as well as a fair selling price for the new vehicle. They located an RX with the exact colors/options we preferred and promptly arranged for delivery the next day. Even though it was a holiday, Mark stayed late to make certain the new vehicle delivery process was complete. The final result is that we love our new Lexus. It is surprisingly fun to drive, and the seats are eminently comfortable. As for the dealership and staff...they are top notch. DCH Lexus provides an exceptional sales experience to match their excellent product. I enthusiastically recommend DCH Lexus of Santa Barbara. Walt M. Santa Barbara, CA More

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