Gleb Simanovich | Page 3

I purchased a car from Orland Park Volkswagen in mid-April from Andy. Before leaving with the car, we noticed the wheel lock key was missing, which I immediately brought to Andy’s attention. He assu mid-April from Andy. Before leaving with the car, we noticed the wheel lock key was missing, which I immediately brought to Andy’s attention. He assured me that it would be placed in the car before I left the lot. Trusting his word, I went ahead with the purchase. The sales process itself went smoothly — until that missing key turned into a major safety concern. On Sunday, August 24th, I got a flat tire on the on-ramp of I-90. I contacted roadside assistance and waited 1.5 hours, only to be told they couldn’t help because the wheel lock key was not in the car. I was stranded on the side of a busy highway for over three hours, until my dad arrived with a DIY patch kit that allowed me to slowly drive off the ramp. After that, I went to three separate tire shops, all of which said they couldn’t remove the tire without the key. Since it was a Sunday and no VW locations were open, I had to miss work the next day to resolve the issue. When I finally reached Andy, he said he would “get right on it” and order the missing part. Then, nothing. I called nine times before finally reaching him again days later. He told me he had ordered the key and would even “drive it out” to me if needed. After that, I heard nothing for an entire month. Between then and now, I have called and left over 30 messages for both Andy and the dealership, with no meaningful response. I texted Andy seven separate times after his last message — not a single reply. When I eventually spoke with Gleb, the sales manager, he agreed that the lack of communication from Andy was unacceptable. However, he also informed me that the wheel lock key couldn’t even be ordered, which completely contradicted what Andy had told me. Gleb said the better solution would be to remove the locks and replace them with standard black caps, which sounded reasonable. He told me to come in and that he would “squeeze me in” to get it taken care of. I drove an hour each way to the dealership, expecting the issue to finally be resolved. Instead, I waited over an hour in the lobby while Gleb sat at his desk without a single word of communication — no apology, no update, no effort to follow up. When I asked how long it would take, he said he would check on it right away. About a minute later, he came back and told me the car would be “right up.” After waiting more than an hour, I admittedly asked bluntly, “An hour? For black caps?” His response was dismissive and condescending, and he appeared visibly irritated that I was frustrated after everything that had already happened. When I got home, I discovered that nothing had been fixed — the wheel lock was still on the tire, and no black caps had been installed. Gleb never even asked which tire the issue was with. I am deeply disappointed in both Andy and Gleb. Andy failed to ensure a basic safety item was in my vehicle and ignored my repeated attempts to contact him for over a month — even after learning I had been stranded on a highway because of his mistake. Gleb, as a manager, failed to take responsibility, offered no apology or professionalism, and returned my car without performing the simple service he promised. His dismissive attitude only added to the frustration. This entire experience — from being stranded in a dangerous situation to being ignored and dismissed for months — is unacceptable. I have been a long-time VW customer, as has my family, but this experience has completely destroyed my trust in Orland Park Volkswagen. More

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VW of Orland made my car buying experience smooth and seamless. They made me feel comfortable and confident throughout the whole process. Even after purchasing my vehicle, they reached out and made sure seamless. They made me feel comfortable and confident throughout the whole process. Even after purchasing my vehicle, they reached out and made sure I was happy and that if I had any issues, they'd be willing to help and answer any questions I had. Thanks to all of those who helped me at VW or Orland! More

by MILITIA90 Verified Customer Verified Customer

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Everybody in all the departments are very helpful and patient. This is my third Volkswagen. patient. This is my third Volkswagen. More

by JANEJ628 Verified Customer Verified Customer

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Andrew was a great salemen. Listened to all of my wants and needs, didnt think i would get an approval being the fact that i went to 2 other dealership and nobody could assist m Listened to all of my wants and needs, didnt think i would get an approval being the fact that i went to 2 other dealership and nobody could assist me. Transaction went very smooth. Between management and finance i couldnt ask for a better place to do business with. Not to mention they were grilling food and they fed the family and I that saturday. Highly recommend going to Orland Park Volkswagen for next vehicle purchase More

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Everything was great except financing Alexander. Owed me a check and kept giving me the run around. Still don’t have check! Otherwise dealership was nice and got me the car I wanted. Owed me a check and kept giving me the run around. Still don’t have check! Otherwise dealership was nice and got me the car I wanted. More

by LKBARTHELT Verified Customer Verified Customer

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It was my first out of state car purchase and Mitch, Alexander, and Gleb help me with the process and was made easy. Would definitely recommend this dealer Alexander, and Gleb help me with the process and was made easy. Would definitely recommend this dealer More

by ARVILLAGRAN Verified Customer Verified Customer

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Mitch was awesome. He is very patient person and really try to help buyer purchase the vehicle that is right for them. He is an asset to your dealership. He is very patient person and really try to help buyer purchase the vehicle that is right for them. He is an asset to your dealership. More

by NELSON2TUKES Verified Customer Verified Customer

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I am thoroughly pleased with treatment and service received from the personnel. Ray was exceptionally helpful. Thank you for keeping the lot open after hours which is when my family drove through and received from the personnel. Ray was exceptionally helpful. Thank you for keeping the lot open after hours which is when my family drove through and found my car, the best looking one in the south Chicagoland area!😄 More

by JDSMITH950 Verified Customer Verified Customer

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Normally, I fear going to a dealer, knowing that I’m going to spend most the day there, but they got me out of there in two hours with a good deal that I thought I would never get by. I ended up leaving going to spend most the day there, but they got me out of there in two hours with a good deal that I thought I would never get by. I ended up leaving their satisfied with my deal. More

by PETEGOTTSCHALK0 Verified Customer Verified Customer

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I would not recommend this dealership to anyone. They were not honest about final price. I agreed to a price at signing and when I got my first statement it was 30.00 higher then agreed upon. When I They were not honest about final price. I agreed to a price at signing and when I got my first statement it was 30.00 higher then agreed upon. When I went back and confronted them about the hidden cost they only offered half the $$ for the difference in agreed upon price. Also general manager of the dealership told me directly he couldn’t care less about these reviews. Very disappointed in this whole buying experience with Volkswagen and it was the first time I decided to move from a ford vehicle to a Volkswagen. Not so sure I’ll do that ever again based on this experience. More

by MICHELE_HACKL Verified Customer Verified Customer

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