Glen Goettlich

Aggressive Salespeople, Be Prepared! I can't say I've ever had a more aggressive negotiation before at a car dealership than I did at Koons Sterling Ford. I found this vehicle (2010 Chevy I can't say I've ever had a more aggressive negotiation before at a car dealership than I did at Koons Sterling Ford. I found this vehicle (2010 Chevy Colorado Crewcab) via AutoTrader, and traveled 2 hours to see it. I also brought my mechanic along with me to view the truck to ensure I wasn't about to buy another problem vehicle (already went through 2 vehicles in under 3 years). I called to schedule coming in to see the truck, which Glen answered the call and planned to take care of me. Arrived, walked around and test drove the truck, found it to be in superior condition. It was also an excellent priced in comparison to other similar year/model/mileage trucks. The aggressive negotiation started when I was given a terribly lowball offer on my trade. 2004 Ranger, was offered $1250. I declined, because NADA/KBB state i could easily sell it between $7500-9000 on the street. As I walked out of the dealership to leave, I was CHASED down by Glen, and (unfortunately never caught the name of) a second salesman who came over and starts throwing numbers down, offering $2000 for my Ranger. Another decline, they continue to pressure me with "Just pay the taxes on it. You can write an $800 check right??" I decided to grab lunch instead, only to return and see that Glen was literally guarding my old vehicle and preventing me from just leaving. After being offered $3100, I countered with my hometown dealership already quoting me $4200 on trade, which was not only matched, but I also received the tires off my Ranger and put on my newly purchased Colorado. I was preapproved for a low interest loan from my local credit union prior to arriving at the dealership, but I consented to them doing a credit check with their banks to be beat. That's where Michael could not beat the lower interest my credit union quoted, but still insisted I went with their higher rate "to just get business over with." Not sure why they thought I would choose the higher interest rate from a bank that's located 2 hours from home, but I declined and went with my credit union. Thankfully I had my mechanic with me and stood my ground with number negotiations, because after being chased-after in a parking lot and having my old vehicle guarded so I was forced into further negotiations, I talked a $1250 trade into a $4200 trade and got to keep my much newer tires and had them installed on my newly purchased Colorado. The truck is in excellent condition, and has been a much smoother, more reliable ride, so I will admit that Koons Sterling Ford does in fact have high quality used vehicles. As I would recommend family/friends to view their lot, I would warn them to be aware of the aggressive negotiation tactics (to which Glen did mentions 'he was one of the easier guys to deal with') and do your research before arriving, on both your trade and what you're buying. I can't say that I would personally return to this dealership unless they had a very specific vehicle I was shopping for, but I am satisfied with my purchase. More

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Another Great Experience! My wife and I have purchased 5 vehicles from Koon’s Sterling Ford over the last 20 years. The sales department, service department and manager have My wife and I have purchased 5 vehicles from Koon’s Sterling Ford over the last 20 years. The sales department, service department and manager have been excellent and very helpful through each of our purchases. With our most recent purchase last month our salesman Glen Goettlich and the sales manager Steve Brown were very helpful and extremely easy to work with. We would definitely recommend Koon’s Sterling Ford to anyone interested in purchasing a car or truck. Bill and Jayne Maher More

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First New Car! The sales department was fantastic all around. They were patient and seemed to really care about what I was looking for and my needs. Jon, Glen and Da The sales department was fantastic all around. They were patient and seemed to really care about what I was looking for and my needs. Jon, Glen and Danny will always be family now! More

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Glen is straightforward, honest. Pleasure to work with. It was a pleasure to purchase my truck from Koons largely because of Glen Goettlich's honest, low key approach. Remember when a handshake meant somet It was a pleasure to purchase my truck from Koons largely because of Glen Goettlich's honest, low key approach. Remember when a handshake meant something...well it does again dealing with Glen. More

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Glen helped me buying a new car. He was so nice. I received a great service. I got a new Ford Focus Hatchback and I am so happy with it. Also the price was very good. received a great service. I got a new Ford Focus Hatchback and I am so happy with it. Also the price was very good. More

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