Glenn Bean

I purchased a vehicle from Starling on July 27, 2026, as an out-of-town buyer. During negotiations, I pointed out that the vehicle would likely need new tires soon. Ali Lyazidi assured me that during their an out-of-town buyer. During negotiations, I pointed out that the vehicle would likely need new tires soon. Ali Lyazidi assured me that during their inspection process they would measure the tread depth and, if the tires didn't meet legal requirements, they would replace them at the dealership's expense. While completing the paperwork, Ali also discovered that one of the key fobs did not work and told me, "No worries, I'll make sure it works before it leaves." The dealership kept the vehicle for a few days to inspect and detail it before shipping it to my home. When it arrived, I immediately noticed several issues. The rear tires had severe wear on the inside edges, with virtually no tread remaining. The driver's floor mat was missing. While removing the temporary tag before washing the vehicle, I discovered that one of the license plate screws had been forced into the wrong threads, stripping the mounting point and making it impossible to properly install a license plate. I have photos showing the license plate bracket was not damaged before transport. Because the vehicle arrived on Saturday afternoon, I waited until Monday, August 3, to contact Ali. He initially said he was with a customer and would call me back, but I never received a return call. When I reached him later that evening, he admitted he had installed the temporary tag himself using an incorrect screw because he only had one matching screw available. He said he would discuss the matter with his manager, Glenn Bean, the following day and get back to me. Tuesday came and again I received no return call. After multiple unanswered calls, I contacted the dealership and left a detailed voicemail for Glenn Bean, which was also not returned. I eventually reached Ali again, and he informed me that management had decided they would not address any of the issues because the vehicle was purchased "as is." I explained that my concerns were not about normal wear alone. The vehicle was delivered in a different condition than when it was sold. The floor mat that was present at the time of purchase was now missing. The license plate mounting point had been damaged after the sale. The key fob issue was identified by the dealership before delivery and I was told it would be repaired. As for the tires, I have since had them inspected by multiple tire shops, all of which concluded they need immediate replacement, with the driver's rear tire nearly showing cords. During our conversation, Glenn offered me $300 to resolve the matter. When I explained that the combined cost of replacing the tires, repairing the license plate mount, replacing the missing floor mat, and addressing the key fob was substantially higher, he then offered to buy the vehicle back. I also learned that the dealership performs both its inspections and detailing in-house. Given the condition of the tires and the missing floor mat, that was concerning. If items are going missing during detailing, or if severely worn tires are passing inspection, those are issues that deserve attention. At the end of the day, I wasn't looking for anything beyond what I believe was promised and what the vehicle was represented to include. I expected the worn tires to be addressed if they failed inspection, the missing floor mat to be replaced, the damaged license plate mount to be repaired, and the key fob issue that the dealership identified before delivery to be fixed. Unfortunately, my experience after the sale was marked by unreturned calls, inconsistent communication, and a refusal to resolve concerns that arose immediately after delivery. Based on my experience, I encourage anyone considering doing business with Starling to thoroughly inspect their vehicle upon delivery and document its condition. More

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Geramel Castellando, is very friendly, professional, and helpful. He explained all we could possibly need to know about our new car. He was patient and extremely knowledgeable. He took the time to complete helpful. He explained all we could possibly need to know about our new car. He was patient and extremely knowledgeable. He took the time to completely answer all questions. We left the dealership without a trace of buyers remorse. We will recommend him to our friends, when they are on the market for a new car. Thank you for hiring such a competent sales representative. More

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Jassely was enormously helpful and patient in fitting me with a car. I would definitely recommend her and Starling Dealership to anyone. It was truly an excellent experience. with a car. I would definitely recommend her and Starling Dealership to anyone. It was truly an excellent experience. More

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Everything was smooth and easy. Everyone was very helpful and knowledgeable. I would recommend them in the future. Everyone was very helpful and knowledgeable. I would recommend them in the future. More

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Darnell has been fantastic to work with! I appreciate how transparent with his sales and overall great person to trust when purchasing from. I appreciate how transparent with his sales and overall great person to trust when purchasing from. More

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Jassely was absolutely wonderful. She was very patient with me (and my husband) and provided excellent service. I’m happy to be in my new car and will definitely be back for my next p She was very patient with me (and my husband) and provided excellent service. I’m happy to be in my new car and will definitely be back for my next purchase in the future. More

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I had an amazing experience at this dealer from start to finish. Thanks to the salesman i worked with, Carlos, i left with a great new car. He made the deal run smoothly from start to finish, he was amazing finish. Thanks to the salesman i worked with, Carlos, i left with a great new car. He made the deal run smoothly from start to finish, he was amazing to work with. If i could recommend any customer to work with any specific salesperson, it would be Carlos! Although the rest of the staff seemed awesome and genuine as well. Everyone a part of the process was very personable and at no moment did i feel uncomfortable, the exact opposite. i cannot say i have had an experience like this at any other dealership, and i’ve been to many AND in other states. truly, nothing tops my experience here. i am a young college student so i wont be purchasing any other vehicles after the one i left with anytime soon but i sure cannot wait when the time comes to give that opportunity back to Carlos and starling GMC in st. cloud! More

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5-Star Review for Sales Consultant Anthony Medina… Amazing experience working with him. From the moment I submitted an online inquiry, he responded almost immediately. He was quick to answer Medina… Amazing experience working with him. From the moment I submitted an online inquiry, he responded almost immediately. He was quick to answer all of my emails, texts, and questions always with professionalism and courtesy. When we arrived at the dealership, Anthony welcomed us warmly, offered refreshments, and truly made us feel like family. His transparency throughout the entire process was refreshing, and it’s clear that he values honesty and trust with his clients. Anthony was also very knowledgeable, not just about the dealership’s inventory, but especially about the vehicle I was interested in. He took the time to explain the specs and ensured I received the best possible deal. An added bonus: he’s fluent in both English and Spanish, which made communication even smoother. I would absolutely consider buying another vehicle from him in the future. Dealers need more sales consultants like Anthony someone who goes above and beyond and does it with genuine honesty. 👏🏼 👏🏼 More

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Luis, our salesman who helped us wasn’t just trying to make a sale, he took the time to understand what we needed, answered all our questions honestly, and made the whole process feel easy and transparen make a sale, he took the time to understand what we needed, answered all our questions honestly, and made the whole process feel easy and transparent. It felt more like working with a trusted advisor than a typical salesperson. More

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Everyone was very friendly and attentive, the car buying process although long was a good experience. Fady and all of Starling Chevrolet were very efficient. I would give them a 10/10. process although long was a good experience. Fady and all of Starling Chevrolet were very efficient. I would give them a 10/10. More

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