Ali Lyazidi

I purchased a vehicle from Starling on July 27, 2026, as an out-of-town buyer. During negotiations, I pointed out that the vehicle would likely need new tires soon. Ali Lyazidi assured me that during their an out-of-town buyer. During negotiations, I pointed out that the vehicle would likely need new tires soon. Ali Lyazidi assured me that during their inspection process they would measure the tread depth and, if the tires didn't meet legal requirements, they would replace them at the dealership's expense. While completing the paperwork, Ali also discovered that one of the key fobs did not work and told me, "No worries, I'll make sure it works before it leaves." The dealership kept the vehicle for a few days to inspect and detail it before shipping it to my home. When it arrived, I immediately noticed several issues. The rear tires had severe wear on the inside edges, with virtually no tread remaining. The driver's floor mat was missing. While removing the temporary tag before washing the vehicle, I discovered that one of the license plate screws had been forced into the wrong threads, stripping the mounting point and making it impossible to properly install a license plate. I have photos showing the license plate bracket was not damaged before transport. Because the vehicle arrived on Saturday afternoon, I waited until Monday, August 3, to contact Ali. He initially said he was with a customer and would call me back, but I never received a return call. When I reached him later that evening, he admitted he had installed the temporary tag himself using an incorrect screw because he only had one matching screw available. He said he would discuss the matter with his manager, Glenn Bean, the following day and get back to me. Tuesday came and again I received no return call. After multiple unanswered calls, I contacted the dealership and left a detailed voicemail for Glenn Bean, which was also not returned. I eventually reached Ali again, and he informed me that management had decided they would not address any of the issues because the vehicle was purchased "as is." I explained that my concerns were not about normal wear alone. The vehicle was delivered in a different condition than when it was sold. The floor mat that was present at the time of purchase was now missing. The license plate mounting point had been damaged after the sale. The key fob issue was identified by the dealership before delivery and I was told it would be repaired. As for the tires, I have since had them inspected by multiple tire shops, all of which concluded they need immediate replacement, with the driver's rear tire nearly showing cords. During our conversation, Glenn offered me $300 to resolve the matter. When I explained that the combined cost of replacing the tires, repairing the license plate mount, replacing the missing floor mat, and addressing the key fob was substantially higher, he then offered to buy the vehicle back. I also learned that the dealership performs both its inspections and detailing in-house. Given the condition of the tires and the missing floor mat, that was concerning. If items are going missing during detailing, or if severely worn tires are passing inspection, those are issues that deserve attention. At the end of the day, I wasn't looking for anything beyond what I believe was promised and what the vehicle was represented to include. I expected the worn tires to be addressed if they failed inspection, the missing floor mat to be replaced, the damaged license plate mount to be repaired, and the key fob issue that the dealership identified before delivery to be fixed. Unfortunately, my experience after the sale was marked by unreturned calls, inconsistent communication, and a refusal to resolve concerns that arose immediately after delivery. Based on my experience, I encourage anyone considering doing business with Starling to thoroughly inspect their vehicle upon delivery and document its condition. More

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I met Ali Lyazidi at Starling GMC in November 2025 and he set me up with a test drive for a 2026 GMC Acadia. I decided to order a 2026 GMC Acadia to get the color and features I preferred. Ali, along with set me up with a test drive for a 2026 GMC Acadia. I decided to order a 2026 GMC Acadia to get the color and features I preferred. Ali, along with Eddie Schwob, Dmytro Solovianchyk, and Timothy Krebs helped guide and inform me about the custom order process over the following weeks. When the vehicle arrived in March 2026, Ali kept me updated on the pre-delivery inspection and paperwork process. He did a thorough job of showing me the vehicle operation procedures and features. His professionalism, attentiveness, and patience was evident and very refreshing. More

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Very Humble and knowledgeable and Friendly . Come see Al amd Said for a good treatment and a deal Come see Al amd Said for a good treatment and a deal More

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