"In and Out under both the time and cost estimate"
Pleased with the work that was done on my vehicle and very happy it was completed in less time and under the initial estimate that I was given.
"Grant was very nice and professional. "
Because he was very professional. He was understanding and he made me feel welcome and comfortable while my car is serviced. He was great.
Other Employees Tagged:
"Work was done quickly and professionally"
Service was done promptly and the service advisor explained how it was done (2 different technicians
were involved given what I asked to be done on this visit.
"Got me in and out quickly"
I have always been pleased with the service here and I will continue to be a customer. I like that they help plan out and identify what needs to be done to my vehicle before it becomes an issue.
"Repair faulty vehicle air conditioner."
Had to bring the vehicle back twice to get what had been diagnosed originally by an independent auto repair shop to replace the compressor and condenser for the 2013 Nissan Altima. Dealership stated that they could only find a faulty condenser and replaced it. Within minutes upon leaving the dealership, the AC was not operating up to factory specs. Also heard a rattling noise under the hood and when I checked it out, the engine splash was hanging by one (1) bolt. The other four (4) were missing. I returned the car to the service department where Chase King took extraordinarily good care of me. He listed to me issues, set up a rental car for my use while the issues were addressed. The tech's found a faulty compressor - their report said that it was bent - and replaced it. The car is running perfectly and the way that Chase and his team addressed my issues will ensure that I take my vehicle back there for routine and warranty maintenance.
"Really nice to deal with"
This is the second car I have bought from Herb Gordon and both times the experience was nothing but pleasant.. They also service my car and they are really excellent at doing only what needs to be done. Really nice place.
"Professional Reliable service"
Professional, reliable friendly service. Car was completed within the estimated time frame. Provided recommendations and clearly explained all the necessary work. Pleased with overall experience. Both service men were very knowledgeable and professional.
"Routine Service - Excellent Experience"
- Valeta Bryson
Came in last week for a routine service. I mentioned to the service assistant who greeted me that I had a new phone but couldn't pair it with my Murano. He immediately worked his magic and paired the phone with the car. I know it was a small thing but it made a huge difference for me.
Oh, the routine service went smoothly, fast and friendly. Some dealers talk about customer serice. Herb Gordon Nissan just does it.
"Excellent Service as Always..."
- Doc G.
Once again, I was very happy with the level of customer service I experienced at Herb Gordon Nissan. The staff are amazing I continue to bring my car back there to be serviced. The car specialists are attentive and take time explaining ad listening to my concerns.
I have been a customer for 5 years now. In total we have bought 4 cars already. Every time we have needed to have service, it has been prompt, courteous and very fair in price as well. e have never driven away thinking we did not get anything but the best. The staff are superb.