Grant Mckay
Grant Mckay at Murgado Lincoln of Chicago

Grant Mckay | Page 5

Service Advisor

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.5
78 Reviews
4.5

78 Reviews

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78 Reviews of Grant Mckay

April 09, 2025

Dealership Rating
Employee Rating

Murgado Lincoln is fortunate to have Grant McKay as their service rep. He is efficient and kept me well informed about my car being serviced and keeping me informed about time of completion. Murgado More

by boydjonz001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2025

Murgado Lincoln of Chicago responded

Thank you for sharing such a positive review! It's fantastic to hear that Grant McKay and the entire Murgado Lincoln team provided you with efficient service and kept you informed throughout the process. We’re glad to hear everything went smoothly, and the teamwork made for a great experience!

April 08, 2025

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Employee Rating

I ask to have the salt cleaned from my carpet around the accelerator pedal and it was not done. As a Black Label customer,that should not have been overlooked. More

by normking
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 11, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback, and we sincerely apologize for missing your request to have the salt cleaned from your carpet. As a Lincoln Black Label client, you deserve nothing short of exceptional attention to detail, and we clearly fell short. We appreciate you bringing this to our attention and would like the opportunity to make it right. Please reach out to us directly so we can arrange to take care of this for you promptly.

April 07, 2025

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Employee Rating

The facility was very clean and Grant was very professional and courteous and concerned about the issues with my car how ever I need some assistance about the recall on my vehicle.. More

by cg312ceg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2025

Murgado Lincoln of Chicago responded

Thank you for the feedback! We're glad to hear you had a positive experience with Grant and found the facility clean and welcoming. We'd be happy to assist you further regarding the recall on your vehicle—please feel free to reach out to our service team directly or let us know the best way to contact you. We're here to help.

April 07, 2025

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Employee Rating

Good service. Their telephone system is awful. Nobody ever picks up. Also, trying to get in touch with service is hard. How am I supposed to know the last name of More

by Alex
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Service Time
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Recommend Dealer
Yes
Apr 11, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback. We're glad you were happy with the service itself and appreciate you bringing the phone system concerns to our attention. Your point about simplifying access to the service team is well taken, and we’ll share this with management to help improve the experience.

April 07, 2025

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Employee Rating

Efficient and kind. They got us in right away and we appreciate it. Thank you. More

by anmoroney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Smith, Randy Holder , Aimmey Garcia, Michael Hedrick, Jessica Hernandez, April Lawshea, Kaleb Ortiz

Apr 11, 2025

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

March 30, 2025

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Customer service 0. Ever since new management has taken over this place it has gone down to the dumps. I will never ever ever recommend this place or go there myself. More

by soozyq22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joshua Smith , Aimmey Garcia, Michael Hedrick, Jessica Hernandez, April Lawshea, Kaleb Ortiz, General manager

Apr 01, 2025

Murgado Lincoln of Chicago responded

We’re sorry to see your one-star rating. We’d appreciate the opportunity to understand your experience and make things right. Please reach out to us directly so we can assist you. Please email our GM: charles.grosso@murgadofordlincoln.com. Thanks.

March 27, 2025

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Employee Rating

Did great on oil change I appreciate your service and all the time spent on my car More

by cieralewis730
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ali Bilal, Assad Hamzeh, Joshua Smith , John Anderson, Aimmey Garcia, Michael Hedrick, Jessica Hernandez, April Lawshea, Kaleb Ortiz

Mar 28, 2025

Murgado Lincoln of Chicago responded

Thank you for your kind words! We’re glad to hear you were happy with the oil change and the time spent on your car. We appreciate your business and look forward to helping you again in the future!

March 24, 2025

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Employee Rating

Process was easy. Dropped my car off in the morning and service was completed the same day with updates. Will be recommending others to bring their vehicles here More

by Alonzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Avery Lawrence, Julio Garcia, Nickolaus Pfropper , Luis Cruz, Michael Hedrick, Jessica Hernandez, Tray Hill, April Lawshea, Kaleb Ortiz

Mar 26, 2025

Murgado Lincoln of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

March 23, 2025

Dealership Rating
Employee Rating

Had to come me in 3 times for one service. Grant was great. Not his fault More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2025

Murgado Lincoln of Chicago responded

We appreciate your patience and we're glad Grant provided great support, but we recognize the process should have been more efficient. If there's anything we can do to assist further, please email our GM: charles.grosso@murgadofordlincoln.com. Thank you.

March 23, 2025

Dealership Rating
Employee Rating

The people tag I worked with were very professional and answered all of my questions. I may not remember all the people that I worked with but I had no complaints. I’m including the people that sold me t More

by pmatthews2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Avery Lawrence , April Lawshea

Mar 26, 2025

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear that our team provided professional service and answered all your questions. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle!

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