Grant Mckay

I am writing to file a formal complaint regarding a highly frustrating and disappointing experience I had today at your Lincoln service center located at 2501 N Elston Ave, Chicago, IL. This is not the highly frustrating and disappointing experience I had today at your Lincoln service center located at 2501 N Elston Ave, Chicago, IL. This is not the first time I’ve had issues at this location, and I feel the need to formally document what I experienced. Today, I visited the service center to report that the rear right tire of my vehicle had been losing air daily. I mentioned that I had visited about a month ago for the same issue and was told by Grant McKay that there was no problem with the tire. Since then, I’ve been refilling it every single day, and I’m extremely frustrated. I told Grant: “You told me there was no issue, but I’ve been filling the tire every day. Clearly, you were wrong.” They checked the tire again today and confirmed that it is indeed leaking and needs to be replaced. I informed them that my Assurant Premium Plus plan should cover this. However, Grant McKay insisted that my plan does *not* include tire replacement and told me I’d need to pay $310 out of pocket. I then called Assurant myself, and they confirmed without question that tire replacement **is fully covered** under my current plan and should be done at no cost to me. So why did your advisor try to mislead me and charge me $310? I told him several times that this should be covered, and he repeatedly said no—without checking, without verifying, without offering help. He simply dismissed me. I also had an oil change appointment. I was told by Lincoln customer support earlier that it would take 1–2 hours, but Grant said the car would have to stay there *all day*. That made no sense to me, and I declined to leave it for that long. In addition, I reported that my Adaptive Cruise Control is not working. He didn’t take it seriously. He redirected me to the body shop even though I clearly said the issue was not about the bumper—it’s an electronic malfunction. The body shop told me, laughing, “This has nothing to do with us.” I explained that there might be a loose connection or wiring issue, but again, I was ignored. This is now the second time I’ve been dismissed at this location. During my last visit, I was denied a loaner vehicle because I drive for Lymo. That is discriminatory behavior—especially since Assurant confirmed that my plan includes **rideshare coverage**. Grant McKay consistently speaks over me, cuts me off, and tries to dominate the conversation. He is rude, dismissive, and not interested in helping customers. I feel disrespected and deeply disappointed. He completely ruined my day, and I was unable to work because of how much time he wasted with misinformation and refusal to resolve anything. I request an internal review of his behavior and expect a written response explaining what steps Lincoln will take to address this complaint. More

by Kaya Verified Customer Verified Customer

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Fast accurate friendly as always thanks we appreciate your service we will always be happy to recommend you to our friends and colleagues your service we will always be happy to recommend you to our friends and colleagues More

by pcwood5 Verified Customer Verified Customer

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It’s an ok dealership and I am not overly impressed. I got 4 new tires and was not told about 42. Additional cost for tire disposals etc. especially when I could have gone somewhere else to purchase an I got 4 new tires and was not told about 42. Additional cost for tire disposals etc. especially when I could have gone somewhere else to purchase and install them. Plus charging fees for credit card payments. More

by pmocco1000 Verified Customer Verified Customer

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Amazing customer service and professionalism from check in to completion. Work completed in a timely manner. in to completion. Work completed in a timely manner. More

by cplflea Verified Customer Verified Customer

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Thorough in communication, helped me understand the cost breakdown and what was covered under warranty, they double checked a few things that were covered under warranty saving me about $800. Grant was the breakdown and what was covered under warranty, they double checked a few things that were covered under warranty saving me about $800. Grant was the associate I worked with, he was very nice, professional and took care of things with a sense of urgency. More

by ryan.designtuttoilmondo Verified Customer Verified Customer

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Went in there for suspension problem but the service advisor took the diagnostic fee without diagnosing the issue. advisor took the diagnostic fee without diagnosing the issue. More

by alizahid142 Verified Customer Verified Customer

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Jimbo and Randy are top notch! !! Great service and extremely knowledgeable 10 out of 10 !! Great service and extremely knowledgeable 10 out of 10 More

by service@profectionfleetservices.com Verified Customer Verified Customer

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Very disappointed I didn’t know I had to pay $220 to tell me not covered me not covered More

by Hpadilla405 Verified Customer Verified Customer

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Very professional and efficient. Communicated well and got me in and out very quickly. Highly recommend Communicated well and got me in and out very quickly. Highly recommend More

by kyraleigh1978 Verified Customer Verified Customer

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It’s a very good dealer ship I love it very nice and good yes. yes. More

by sohaibahmed9000 Verified Customer Verified Customer

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