Grant Monks
Grant Monks at Ourisman Toyota 40

Grant Monks | Page 3

Service Manager

Ourisman Toyota 40

1101 Business Center Way
Edgewood, MD 21040

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4.8
31 Reviews

Dealership Experience

2 yrs, 11 mos

Industry Experience

27 yrs, 4 mos

4.8

31 Reviews

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31 Reviews of Grant Monks

September 01, 2024

Dealership Rating
Employee Rating

The service was very quick, and the staff was very professional and courteous. I would highly recommend to go here in the future. More

by Shaggyd110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Jackson , Chris Kusterer, Frank Wilson

Sep 03, 2024

Ourisman Toyota 40 responded

Thank you Shaggyd110 for the recommendation! We appreciate your business, and hope to continue to be of service in the future.

Sep 04, 2024

Ourisman Toyota 40 responded

Thank you so much for your kind words! Its always good to hear about a positive experience about our quick service and professional staff. We look forward to welcoming you back in the future! Ron Jackson Sales Manager

August 06, 2024

Dealership Rating
Employee Rating

Easy to set up an appointment. All providers are courteous. In particular my service provider Chris was knowledgeable, listened to my input including some help I requested on setti More

by clibonati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Kusterer, Frank Wilson

Aug 08, 2024

Ourisman Toyota 40 responded

We truly appreciate you taking the time to leave Chris and Ourisman Toyota Service such a kind review! Please do not hesitate to reach out if we can be of any additional assistance.

July 08, 2024

Dealership Rating
Employee Rating

I went in for servicing and it was thorough and a reasonable timeframe for the process. I appreciate the advisor who explained what I needed and the coverage I had. While I waited o was able to work More

by Demetriece
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Kusterer, Frank Wilson

Jul 08, 2024

Ourisman Toyota 40 responded

Demetriece, Thank you taking the time to leave us a review. We greatly appreciate your patronage!

April 25, 2024

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Employee Rating

Great job by the service department always have a good experience when going to the dealer More

by Chris.Kusterer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Kusterer, Frank Wilson

May 02, 2024

Ourisman Toyota 40 responded

Chris, thank you for taking the time to share your feedback with us! We appreciate your kind words for our courteous, hardworking, and professional Service Department team members at Ourisman Toyota 40. We'll be sure to pass your kind words on and encourage our team to keep up the great work moving forward. If you or your Toyota needs anything, please don't hesitate to reach out! We're here anytime. Thanks again for your support and have safe travels.

March 27, 2024

Dealership Rating
Employee Rating

Everyone was very kind and professional. Service was great will definitely recommend this service department to others. Thank you Frank and Grant !! More

by tcruz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Wilson

Mar 27, 2024

Ourisman Toyota 40 responded

Thank you!

February 11, 2024

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Employee Rating

their price for maintenance is overpriced especially for an hour it will take to replace the item. I'm taking my problem some place somewhere else. More

by cdg2000
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Kusterer, Frank Wilson

Feb 16, 2024

Ourisman Toyota 40 responded

I appreciate the feedback!

December 21, 2023

Dealership Rating
Employee Rating

very good service, professional and polite, good, good, good, good, good, good, good, good, good, good, More

by logistics66
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Kusterer, Frank Wilson

Jan 02, 2024

Ourisman Toyota 40 responded

Thank you so much!

December 11, 2023

Dealership Rating
Employee Rating

Excellent courteous service. Appreciate the advisor Mike. Good person. Thank you for keeping my car running! More

by Rahman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Kusterer, Frank Wilson

Dec 11, 2023

Ourisman Toyota 40 responded

Rahman, Thank you so much for your kind words! We look forward to you visiting us for your next service need.

October 12, 2023

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Employee Rating

Impeccable service department with caring empathetic employees. By far the best service experience I've ever had! I would recommend this service center to anyone with a Toyota. More

by ignatiusnwankwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Kusterer, Frank Wilson, Kurtis Rampersad

Oct 13, 2023

Ourisman Toyota 40 responded

Ignatiusnwankwo, thank you very much for taking the time to review the Ourisman Toyota 40 Service team and for the 5 stars! We are thrilled that the service you received exceeded your expectations which made for a fantastic visit with us. Your kind words really mean a lot to us and we look forward to working with you again at your next maintenance interval.

September 22, 2023

Dealership Rating
Employee Rating

Chris was my service advisor he’s the man and got my Tesla model 3 serviced in a timely manner as well as Marcus always come to Ourisman for my routine maintenance More

by josh.stifler2
Recommend Dealer
Yes

Other Employees Tagged: Chris Kusterer, Frank Wilson, Kurtis ramperstead

Sep 22, 2023

Ourisman Toyota 40 responded

Josh, Thank you for taking the time to review the Ourisman Toyota 40 team! We appreciate your business and your 5 star review. We look forward to seeing you next time!

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