Grant Thompson | Page 8

Everyone my husband and I interacted with were very friendly and knowledgeable. Will definitely be going back there in the future. friendly and knowledgeable. Will definitely be going back there in the future. More

Helpful 0

Report | Print

I recently had a fantastic experience with Great Lakes Toyota, and I can't praise them enough for their outstanding customer service. When I approached them with a paint issue I had noticed on my car from Toyota, and I can't praise them enough for their outstanding customer service. When I approached them with a paint issue I had noticed on my car from the factory, they went above and beyond to address my concerns. From the moment I reached out, they were attentive and eager to help. They patiently answered all of my questions, ensuring that I fully understood the situation and the steps they would take to resolve it. What impressed me the most was their immediate willingness to provide me with a rental car, acknowledging the inconvenience I faced. Not only did they promptly arrange for a rental car, but they also went the extra mile by rushing the installation of the running boards I had requested. They ensured that everything was in place before starting the paint repair, which showed their commitment to customer satisfaction. Throughout the entire process, the sales team kept me updated at every step, providing me with regular progress reports. Their proactive approach and open communication gave me peace of mind and reassured me that I was in good hands. I can confidently say that Great Lakes Toyota exceeded my expectations through the entire purchasing process. Their exceptional service, attention to detail, and genuine care for their customers truly set them apart. I highly recommend them for anyone in need of a reliable and customer-centric dealership experience. More

Helpful 0

Report | Print