205 Reviews
Write a ReviewDealership Experience
4 yrs, 3 mos
Industry Experience
9 yrs, 2 mos
205 Reviews of Gray Thompson
May 20, 2023
Simple “Jeep Wave” oil change and tire rotation, 6k mi service on my new Gladiator; had to make an appointment 3 weeks in advance. Arrive on time for my appt. Takes nearly 2 hours to complete the service service on my new Gladiator; had to make an appointment 3 weeks in advance. Arrive on time for my appt. Takes nearly 2 hours to complete the service - I didn’t complain, didn’t make some scene, treated the staff kindly. The lady checking me out was not friendly and seemed put-out when handing me my service report, and told me my keys were with the service writer. When I went to collect my keys from the service writer, he was also a bit rude and not at all friendly when I asked about an open recall and when I could get it scheduled. Seems folks working there are too busy to offer a good customer experience and that they didn’t like their jobs very much. Glad I don’t work there. I’ll try a different dealer for the next service, these folks are overworked or something - kinda felt bad for them. More
May 19, 2023
Love the service department! They make sure they can get me in when it is convenient for me. I am always satisfied when I go in for regular maintenance. They make sure they can get me in when it is convenient for me. I am always satisfied when I go in for regular maintenance. More
Other Employees Tagged: Danny at Auto Nation
May 14, 2023
Excellent customer service! I am always treated like family here, and travel monthly to Golden, CO, where I get my Jeep serviced. Special thanks to Kevin, Danny, and Steve for a I am always treated like family here, and travel monthly to Golden, CO, where I get my Jeep serviced. Special thanks to Kevin, Danny, and Steve for always taking care of me when I am in town! More
Other Employees Tagged: Kevin, Danny, Steve
May 11, 2023
Oh My Goddess! I LOVE my JEEP Renegade so much! Sales Associate Jake Dunn and Sales Manager Alex Ertle are both Beyond Amazing, and are both Assets to AutoNation Ch I LOVE my JEEP Renegade so much! Sales Associate Jake Dunn and Sales Manager Alex Ertle are both Beyond Amazing, and are both Assets to AutoNation Chrysler Jeep West! Thank You both very much! Jake is extremely knowledgable, kind, friendly, goes above & beyond, to give an outstanding customer service experience, and I highly recommend working with him! AutoNation is an AWESOME Company to come in, and get a high-quality, cool Jeep that bestows an enchanting, warm, cozy, and friendly atmosphere. I highly recommend buying a Jeep/Vehicle from AutoNation Chrysler Jeep West! Magical Blessings! XO More
Other Employees Tagged: Sales Manager Alex Ertle and Sales Associate Jake Dunn
May 02, 2023
Awesome folks! From Sales, (Jake who sold us a new 2023 Jeep Rubicon) to Service, Gray (above and beyond), and installation We have been WOWED!! From Sales, (Jake who sold us a new 2023 Jeep Rubicon) to Service, Gray (above and beyond), and installation We have been WOWED!! More
Other Employees Tagged: Jake
May 01, 2023
We found the perfect vehicle to fit our needs. Alec was instrumental in helping us finding the right vehicle. He made the purchase quick and easy. We’ve purchased 3 vehicles from Auto Nation Jeep. Alec was instrumental in helping us finding the right vehicle. He made the purchase quick and easy. We’ve purchased 3 vehicles from Auto Nation Jeep. We’ll go back next time. 5Stars. More
Other Employees Tagged: Alec Creasy

