Grecia Lobato

New Lease I leased a 2016 Nissan Altima and David from White Plains Nissan was great. David made sure that I got into the right car. I test drove the Juke but i I leased a 2016 Nissan Altima and David from White Plains Nissan was great. David made sure that I got into the right car. I test drove the Juke but it was a little too small for my needs. The process did not take long at all. More

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Wonderful experience We would definitely recommend White Plains Nissan to anyone in the market to buy or lease a vehicle. The personal attention given to us by Christian We would definitely recommend White Plains Nissan to anyone in the market to buy or lease a vehicle. The personal attention given to us by Christian Owen is very much appreciated. He is very knowledgeable and was extremely helpful in getting us the lease we were looking for. The deal was done in the same day. Exceptional! The staff is very friendly. We would also like to mention Grecia Lobato and Chris McGovern in the Finance Department. They were great. The Rovellos More

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A 3 Hour Tour I went in on a Sunday afternoon and told the sales associate that I would like to end a lease with Honda in order to finance a 2016 Nissan Rogue SV wi I went in on a Sunday afternoon and told the sales associate that I would like to end a lease with Honda in order to finance a 2016 Nissan Rogue SV with a moonroof package. There was a current promotion of 0% APR for 72 months. I got an excellent deal in which they paid off my 11 remaining lease payments, got me the 0% APR for 72 months for $5K down (this was originally $8K down but they reduced it for me) with just a slightly higher monthly payment. At the time, I was told that there was a silver, white and gunmetal gray of my vehicle in stock but I told them I wanted to think about it overnight. I decided to go ahead with it and the next day, stopped by the dealership to put down a deposit. I told them I wanted the brilliant silver. I was under the impression that I was going to leave in the new car that day because I was told that I could expect delivery by 4:30pm but they told me they had to locate the silver car for me and would have it for me in 2 days. Unforeseen personal circumstances prevented me from picking it up on Wednesday so Kwan promised me that I would have the car by Tuesday. I had an appointment with the finance manager, Grecia, at 4pm on Tuesday, no one called me so I assumed that meant all was okay. I drove to the dealership to only get told that the car is not there. There was an accident on the Tappan Zee Bridge and they told me it would be impossible to get the car there because of the traffic in the area, meanwhile they knew since 1:30pm the previous day that they had to get the car there for me by Tuesday. Another gentleman came over and told me that I needed to understand that the accident on the bridge couldn't have been predicted and the traffic was bad. I felt like he spoke to me like I was stupid and I explained to him that I had just come from Tarrytown and the traffic on 287 coming eastbound was fine because I had just been on it. I felt like they were using that as an excuse for their mistake. I didn't get this guy's name. After complaining and asking for my deposit back, they said they could get the car there. I was told the car had 7 miles on the odometer when we called up to switch my insurance over and that a swap driver was bringing it there. After almost 4 hours in the dealership, I finally drove home in my new car that had an odometer reading of 10 miles. So the car was only 3 miles away the whole time when the other rude guy was telling me that it would be impossible to get there with the traffic. If I were to rate the salesman Mahari that I dealt with, he was awesome. He gets 5 stars in my book. Courteous and friendly, he did an excellent job of ensuring that I was getting the vehicle I wanted and asked what he could do to make me happy. It was the lack of communication, other rude guy and wait time in the dealership that had me only give the dealer itself an average review. I understand it was my choice to wait that long for the car to be delivered (it was my only option) but I feel they could have done more to make sure that this didn't happen in the first place. I did see Kwan 2 days later and he apologized for what happened (he was not there the day I was picking up the car). I appreciated his apology. Monica also apologized on behalf of the staff and told me she was very upset that I had been sitting in the showroom for that long. If I had to rate the experience overall, average. No one should have to wait that long or make multiple trips to a dealer. Rating solely on sales staff and friendliness, excellent. More

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Great experience My experience at white plains Nissan was great because the staff was amazing. Richard and Gracia did everything possible so that we would have everyth My experience at white plains Nissan was great because the staff was amazing. Richard and Gracia did everything possible so that we would have everything answered and explained everything. It was an overall great dealership. More

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Great dealership Manin was so helpful in finding the right car for me... All the staff was great... Thank you!!!! I will come back again in a few years for another one Manin was so helpful in finding the right car for me... All the staff was great... Thank you!!!! I will come back again in a few years for another one More

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Employee Ricky Ricardo I had a wonderful experience buying my car, and my salesperson Ricky Recardo was a very plesant, helpful, and knowledgable person, I would recommend W I had a wonderful experience buying my car, and my salesperson Ricky Recardo was a very plesant, helpful, and knowledgable person, I would recommend White Plains Nissan to a friend More

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Ricky Ricardo sales person Came in looking to buy my first new car, Ricky Ricardo sales agent and Greci Alobato was a great help Ricky is very knowledgeable and patient it felt Came in looking to buy my first new car, Ricky Ricardo sales agent and Greci Alobato was a great help Ricky is very knowledgeable and patient it felt as he was helping me and not just trying to make a sale, Greci Alobato helped me with getting approved at the best rate possible as my credit is fair. More

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Great salesman and great deal. I had a great experience and the salesperson Manin Mathew was very helpful and knowledgeable. He was able to assist me in the entire process.. He help I had a great experience and the salesperson Manin Mathew was very helpful and knowledgeable. He was able to assist me in the entire process.. He helped me with the return of my other car and vetting the Nissan that I wanted with all the features and went out of his way to get the color I wanted. I am very greatful to White Plains Nissan and especially for the assistance of Manin. Thank you guys very much. More

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2nd time was a charm This was the second time that my husband and I used this dealership to lease a car. Luis and Jorge met my expectations and I would highly recommend t This was the second time that my husband and I used this dealership to lease a car. Luis and Jorge met my expectations and I would highly recommend this dealership and their services. More

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A Truly Exceptional Experience for sure! From the start to the end my experience was a truly exceptional Experience! I highly recommend Grecia Lobato and Jorge Pacheco they are truly people From the start to the end my experience was a truly exceptional Experience! I highly recommend Grecia Lobato and Jorge Pacheco they are truly people and products persons. Stan put the icing on the cake! They work with you, for you and speak positive words to their customers –great atmosphere! Everyone is so friendly and honest. Thanks Nissan! – You are doing a great job in the White Plains community. Cynthia P. More

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