Greg Gilliam

I was recommend by another shop to take my Jeep to Spitzer CDJR Mansfield. My instrument cluster went black and quit working. Ordered and paid up front on 2/10/25 and was told it will arrive in a week Spitzer CDJR Mansfield. My instrument cluster went black and quit working. Ordered and paid up front on 2/10/25 and was told it will arrive in a week. A week came and went with NO communication. I stopped in on week 2 to inquire. Was told “not sure where it’s at, I’lll call you tomorrow with info.” Never got a call. Waited another week and stopped in. Was given another ETA and told again I’d receive a call that day or the next day at latest. No call. Stopped in the following week to find out the status. Again I was met with the “we don’t know” answer the provided with another ETA. I finally spoke to the person in charge a month later. When I met him he had his legs on his desk with his cell phone in hand. I explained that I don’t get call backs when I’m told and that no one can tell me when I’d receive the part. This individual called in another person for me to tell my experiences to a second time. Blame was placed on Stellantis. I was told that the instrument clusters are VIN specific but also was told there’s not enough Gladiators in salvage yards to get the instrument cluster. After getting this info I knew that no one had a legit answer as to when I’d receive the cluster or why it was taking so long. I started checking weekly with the same result. I’ve been told, “I don’t know what to tell ya” to “we aren’t just holding on to your part man!” I was told to call Stellanits myself, so I did. Stellantis customer service is even more atrocious. I was given a case manager and case number that I only spoke to once. The case manager confirmed that the clusters are NOT VIN specific! I was given another ETA that came and went. Another month passed until I finally chatted with someone on the Stellanits website. I explained everything in detail from my experience with Spitzer CDJR Mansfield having no idea what is going on to being told how many times there was an ETA provided that came and went. The NEXT day Spitzer CDJR Mansfield called to inform that the cluster had arrived. Spitzer called me back later that day to tell me that the parts guy said that I didn’t pay for the cluster! I reminded that I have the receipt showing full payment to include labor! Had to cal me back after looking into their records to tell me that I did in fact pay and, “it’s all good!” When I picked up my Jeep I was given a bill for labor! I reminded that I had paid everything in full the day the part was ordered. I was then told labor wasn’t included! I showed my receipt where in fact it was! In conclusion, I will never own another Jeep after this circus. I will not entertain a Spitzer CDJR Mansfield generic response to this review and I will go out of my way to another Jeep dealer if I need anything further before selling. I will not be returning to Spitzer CDJR Mansfield. I want it to be known that the tech who worked on my Jeep, did a fantastic and professional job. More

by Chinds Verified Customer Verified Customer

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Everyone was friendly and very communicative on what actions they were taking before making them. actions they were taking before making them. More

by Sheppard2112 Verified Customer Verified Customer

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Absolutely love bringing our car here—always greeted with friendly faces, fast service, and reliable work. I highly recommend for anyone looking for trustworthy and efficient auto service. friendly faces, fast service, and reliable work. I highly recommend for anyone looking for trustworthy and efficient auto service. More

by ERYAN3 Verified Customer Verified Customer

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I don't feel they did everything they could. Didn't figure out the issue. Didn't figure out the issue. More

by PIGG23 Verified Customer Verified Customer

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We had a great experience and they had us in and out very quickly…. We would highly recommend this dealership quickly…. We would highly recommend this dealership More

by TRACYMORGAN56 Verified Customer Verified Customer

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The service and employees are the best. Been going to spitzers since my dad. He always got his cars from them and now I do. Been going to spitzers since my dad. He always got his cars from them and now I do. More

by Tsweeney Verified Customer Verified Customer

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She was very helpful and her time to help me great person good to work with good to work with More

by BOBCAROLCHAPMAN Verified Customer Verified Customer

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They were Fast and efficient. I trust them for all my work done on my vehicles. I trust them for all my work done on my vehicles. More

by ADAM.SIDDERS Verified Customer Verified Customer

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I was treated by tim Wolford he seemed very knowledgeable about my jeep and took really good care of me about my jeep and took really good care of me More

by billgill1141 Verified Customer Verified Customer

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They are good at letting you know if anything needs to be taken care of now or in the future taken care of now or in the future More

by BIGDADY43050 Verified Customer Verified Customer

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