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Greg Gilliam

Overview Reviews (197) Inventory (230)

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Greg Gilliam

Greg Gilliam | Page 10

Service Manager

Spitzer CDJR Mansfield

1777 W 4th St
Ontario, OH 44906

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4.7

197 Reviews

Overview Reviews (197) Inventory (230)

4.7

197 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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197 Reviews of Greg Gilliam

September 21, 2024

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I made my appointment online so I went to Kia and it wasn't that side. Then was going to use the coupon they sent guess I can’t use it because the VIN number doesn’t match. But the VIN number doesn’t ma wasn't that side. Then was going to use the coupon they sent guess I can’t use it because the VIN number doesn’t match. But the VIN number doesn’t match any vehicle I own. More

by BOONS_20

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Robert Maynard, Kendra Weaver, Timothy Wolford

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Sep 24, 2024 -

Spitzer CDJR Mansfield responded

Providing outstanding and quality service is so important to us here at Spitzer CDJR Mansfield and we are glad that our teams efforts could meet your satisfaction! We are sorry for the trouble you faced during your service here. Please contact us here at the dealership and ask for the Service Manager to see if there is anyway we can help. Thank you we wish you safe travels until we meet again!

September 20, 2024

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I have been coming to Spritzers for service since I purchased my 2016 Dodge ram and have been completely happy with with the dealership. purchased my 2016 Dodge ram and have been completely happy with with the dealership. More

by OPOSUMN

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robert Maynard, Kendra Weaver, Timothy Wolford

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Sep 20, 2024 -

Spitzer CDJR Mansfield responded

OPOSUMN, We are grateful for you leaving us this extraordinary review! We are thrilled to hear that our team took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that you have been completely happy with us. We appreciate your continued business with us. We look forward to continue serving you and your future automotive needs for many more years to come.

September 16, 2024

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Vehicle was brought in for a Fuel issue. They spent 30 days 4 rounds of diagnostic, and $6660.52 without correcting the issue it was brought in for. They replaced the DPF, fuel lift pump, Tu They spent 30 days 4 rounds of diagnostic, and $6660.52 without correcting the issue it was brought in for. They replaced the DPF, fuel lift pump, Turbo actuator, multiple sensors, gaskets, They also rotates the tires but didn't adjust the tire pressure. They crushed the end of my exhaust. Kendra Weaver authorized a repair without my consent, and blames it on me. Greg Gilliam the service manager takes no responsibility for his employees, the service provided, or the damage. Please Go anywhere else. More

by LBuck179

Verified Customer

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Recommend Dealer

Other Employees Tagged: Matt Studer , Kendra Weaver

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Oct 03, 2024 -

Spitzer CDJR Mansfield responded

We are sorry to hear of your disappointment with your service experience here at Spitzer CDJR Mansfield. We sincerely apologize for any services that may have been missed. Please contact us here at the dealership and contact the General Manager to see how we can help. Thank you!

September 15, 2024

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Did not do the service requested, took way too long and then wanted me to send pictures of my vin and mileage…I however did not seemed weird to me then found out they wanted my service date in weeks later then wanted me to send pictures of my vin and mileage…I however did not seemed weird to me then found out they wanted my service date in weeks later with false mileage…I’m not sure I will ever go back with such shady service!!! More

by JOYBOWMAN72

Verified Customer

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Oct 03, 2024 -

Spitzer CDJR Mansfield responded

We deeply regret that your expectations were not met and we fell short in providing you with the service we aim for here at Spitzer CDJR Mansfield. We deeply apologize for the wait time that occurred during your service visit. We would like to discuss your concerns with you. Please contact us here at the dealership and ask for the Service Manager. Thank you!

September 14, 2024

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Only issue was it took 1 1/2 hours for a basic oil change and tire rotation… and tire rotation… More

by SHIPSCDG

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robert Maynard, Kendra Weaver, Timothy Wolford

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Sep 17, 2024 -

Spitzer CDJR Mansfield responded

SHIPSCDG, we truly appreciate your feedback on where we are great earning your kind recommendation and how we can improve our services to our guests! It is important we ensure a turn around for your experience and make certain the right personnel tends to your concerns for your oil change visit. Please reach out to our General Manager Matt Studer at 567.247.0245 at your allowance and until then we wish joy and safety in your Jeep!

September 13, 2024

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Employee Rating

Kendra and Greg have been great to work with even with the frustrations with Chrysler. Chrysler itself gets -10 stars The service department has done a great job keeping me informed of the progress (or the frustrations with Chrysler. Chrysler itself gets -10 stars The service department has done a great job keeping me informed of the progress (or lack of) from their corporate office. More

by HLantz

Verified Customer

Service Price Transparency

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kendra Weaver

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Sep 17, 2024 -

Spitzer CDJR Mansfield responded

HLantz, it is truly an honor you found our services and team Greg and Kendra at Spitzer CDJR Mansfield to be delightful and deserving of your kind recommendation for others to check us out! Please have the safest and joyful travels in your Dodge!

September 13, 2024

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Professional atmosphere,very polite ,they have a nice waiting area service was done in a timely manner waiting area service was done in a timely manner More

by billgill1141

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robert Maynard, Colt

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Sep 17, 2024 -

Spitzer CDJR Mansfield responded

billgill1141, we couldn't be more pleased that your recent visit at Spitzer CDJR Mansfield was met with a professional atmosphere and politeness to name a few positives! Your recommendation is absolutely appreciated along with your shout out to Greg, Robert and Colt. We send wishes of fun and safety in your Jeep!

September 08, 2024

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Fast, friendly service. I appreciated the waiting room which had snacks and a big sceeen tv to watch while I waited for the service to be done. I appreciated the waiting room which had snacks and a big sceeen tv to watch while I waited for the service to be done. More

by Dan123

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Aric Studer, Tyler Hamm, Matt Studer, Nate Sherman , Robert Maynard, Dustin Porter, Kendra Weaver, Timothy Wolford

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Sep 17, 2024 -

Spitzer CDJR Mansfield responded

Dan123, we are so thrilled you found our waiting area at Spitzer CDJR Mansfield pleasant and accommodating while servicing your Hyundai! Your amazing shout out to our experts and recommendation are excellent support to our team and we wish all the joy and safety in your travels!

September 06, 2024

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Awesome, I love the people they actually take care of you here and very nice ☺️ here and very nice ☺️ More

by MARSHALLMARVIELLE

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Robert Maynard, Kendra Weaver, Timothy Wolford

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Sep 17, 2024 -

Spitzer CDJR Mansfield responded

Marshall, it is such a delight to know our experts of Spitzer CDJR Mansfield provided genuine care to you on your recent service of your Jeep! Thank you for your shout out to our mentionable staff and send wishes of enjoyment on the open road with your Jeep!

August 31, 2024

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I always have a great experience from the team at Spitzer! They do a great job providing thorough service and they get it done fast. Spitzer! They do a great job providing thorough service and they get it done fast. More

by ERYAN3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Timothy Wolford

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Sep 17, 2024 -

Spitzer CDJR Mansfield responded

ERYAN3, it is our pleasure to know our experts at Spitzer CDJR Mansfield consistently provides thorough and efficient assistance to you! Thank you for your extra support of recommendation for others to check us out and we extend our wishes of fun and safety in your Jeep!

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