Greg Gilliam

The vans middle door flew open on the freeway with my underage daughter sitting in that seat. Door lock actuator failure of some kind AND door would not close anymore. We had to drive home 45 miles with underage daughter sitting in that seat. Door lock actuator failure of some kind AND door would not close anymore. We had to drive home 45 miles with some twine holding door closed. i had recently just had Goodyear replace parts in that exact area where they broke multiple things but were too short handed to do anything. Once that door went open I filed a claim with them and they told me to drop my vehicle off at your location to be inspected. I personally know Terry Workman and had a professional relationship with Greg Gillum for 18 years. I was confident that the people there would take care of me. Boy i couldnt have been more wrong. I drove vehicle to Ontario from my home with door slamming open and back the entire way due to broken pieces inside van door. Goodyear instructed me to drive it there like that. My wife spoke to Tim or Tom who said to find him when arriving. I got there August 11th? in the afternoon. I drove into service area and no one greeted me so i walked up to the counters. I asked Tim for Tim or Tom, he ignored me. Steve Edwards was next to him and in no rush to help but I said hi to him due to him previously working for Goodyear as I did. I informed Steve of everything going on with Goodyear and the vehicle. Steve took no notes on a computer, wouldnt walk to the vehicle to let me show him whats going on. He took down a goodyear corporate number and wrote door on a post it with my name and goodyears claim number. Talking to Steve he said they have no techs right now so it might be a while. I said this is where they want it so we shall see. From this point on I never heard from Spitzer. I do live close and saw it parked in exact location for 6 weeks straight. Now I am starting to get mad. I have no vehicle , no communication and worst of all I never even got to know if Steve wrote what I asked needed to be looked at. I call down and ask for Steve. Hes not there. I ask for status. Tim/Tom says there is no vehicle here and to talk to Steve. I said no vehicle there and cussed. Tim/Tom said stop acting like a child. I responded with let me speak to Greg. His response i am here by myself. I said theres no way get me Greg. He doubles down and says he is by himself and i need to show respect. I hung up. I called Terry Workman. He was confused as my vehicle wasnt even written up and it was already there almost 6 weeks. He puts me on hold. Guess who answers? Greg!!! Who i asked for and wasnt there. He acts surprised and says well Steve isnt here and I will call you first thing tomorrow with an answer. Guess who never got a call back from Greg. Yes it was me. I did also leave him 2 more voicemails and went down but he was "at lunch" and would call me back as soon as he came back from lunch, He must still be on lunch. Oh and in middle of all this goodyear called me and said Spitzer fixed your issue , you had a child safety lock on causing door to not shut. I call down ask for steve, not there, ask for greg, not there. I leave voicemail. someone does call my wife somehow and tells here they are removing the door again for us and nothing is broken. The issue with that is i see where its parked and i happened to leave multiple notes in vehicle for tech and steve and greg and 2 months later when vehicle was picked up the notes were wet and stuck to vehicle. They have video. I want the veideo showing my door being taken off, not once but 3 times. If there is no video they Spitzer is liable for everything Goodyear messed up by refusing to look at my vehicle. I have almost 20 year relationships here ruined by no respect, or incompetence , or both. I had a bbb claim and a us attorney general claim associated with all this More

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Diagnostics are great. Service is performed professionally and efficiently. Employees are courteous and service is great. Service is performed professionally and efficiently. Employees are courteous and service is great. More

by KARENHOPEGROVE Verified Customer Verified Customer

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They got me scheduled in a timly manner. I thought the service was great. I would go back again. I thought the service was great. I would go back again. More

by Kelly.weber562 Verified Customer Verified Customer

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Dealer did not have a technician qualified to perform the recall. They gave me the parts, but I had to find another dealer with a qualified technician and the tools to perform the recall. Since spitzers bill recall. They gave me the parts, but I had to find another dealer with a qualified technician and the tools to perform the recall. Since spitzers billed Stelantis for the recall repair, I was forced to pay the labor to have the parts installed at another dealer. More

by Slick080898 Verified Customer Verified Customer

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Clean . The people in service department was friendly got the job done in a timely manner The people in service department was friendly got the job done in a timely manner More

by kathy.rose101 Verified Customer Verified Customer

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The people I dealt with mainly Tim Wolford were very professional and courteous and knowledgeable. At 83 I am not seeing that kind of service these days. Thanks for waiting I'm sorry it took so long a professional and courteous and knowledgeable. At 83 I am not seeing that kind of service these days. Thanks for waiting I'm sorry it took so long and I will be back in late Sept. Hopefully I get a good deal on tires .😀 More

by CCDETTE Verified Customer Verified Customer

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I was impressed when I called in, to get an appointment for my car. I spoke with a really nice customer service representative. He was able to give me an appointment, right away. Fast service, professiona for my car. I spoke with a really nice customer service representative. He was able to give me an appointment, right away. Fast service, professional, and very friendly. They all made me feel welcome, like I was a regular customer. The best customer service ever. More

by redhattergg Verified Customer Verified Customer

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The service was good, but I had a coupon for discount for tire rotation and gave it to service manager, but when I got home discovered it was not used on bill. tire rotation and gave it to service manager, but when I got home discovered it was not used on bill. More

by Albert McCabe Verified Customer Verified Customer

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Timothy and Steve (I think that was his name) was awesome. Service was great as usual awesome. Service was great as usual More

by tsweeney6 Verified Customer Verified Customer

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Courteous,fast and satisfied with the work. Clean,relaxing environment Friendly and knowledgeable well respected staff. Clean,relaxing environment Friendly and knowledgeable well respected staff. More

by Harris.sarah05 Verified Customer Verified Customer

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