Greg Jones | Page 156

Did not fix my car and took my insurance money. I took my BMW X 3, to get service for the eccentric shaft sensor on 6/6/2017. The issue was repaired, after debating the price with Maria the serv I took my BMW X 3, to get service for the eccentric shaft sensor on 6/6/2017. The issue was repaired, after debating the price with Maria the service advisor, because of the labor. They wanted to charge me an additional fee after they had agreed on a set price. I picked up my vehicle on June 9,2017.I didn't drive it because I didn't want to add miles, since I had plans to trade it in. The car was in my driveway till June 16. when I opened the car I noticed water inside of my car. There was puddles of water in the front and on the back of the floors. My car did not have this issue before I took it in for service. Maria the service advisor told me to call my insurance carrier and get them involved .I called Allstate, my insurance carrier and they opened a claim. They sent an adjuster to inspect it. The new issue was considered a comprehensive loss which they covered. On June 23, 2017 I received a message from the service advisor letting me know my car is ready to pick up. Maria told me everything was removed and cleaned, BUT there is an issue with the rear sunroof. she claimed the shade cover was not returning forward. Right away, I called my adjuster from Allstate insurance company, who inspected my car and he stated that sunroof was working perfectly when he inspected my car before the service tech took it apart. He even tells me that this is unacceptable because it was in good condition. I spoke with the service manager, Greg who told me " the sunroof issue is a common problem" then after I requested to talk to his boss they determined the WATER sitting there, had caused the damaged of the mechanism of the sunroof. However, my claim never mentioned water damaged in my sunroof. There was no water marks or water damage on the roof of my car or water leaking in my seats( I have pictures to prove it).The report from the adjuster from Allstate reflects the same. I picked up my car July 5,2017 with dirty floors and half of my sunroof shade in place. Tested sunroof and it does not work. The Service manager advised me not to open it and try to sell it to someone who is willing to fix sunroof. And that if I try to trade it in as it is they wont even look at sunroof. The service at BMW of Sarasota is unacceptable. I believe they damaged my sunroof and must repair it and properly fix my car as they were paid by Allstate. I have pictures to prove the carpets were never cleaned. I believe they kept my car there so long to let it dry out and never cleaned my carpets.This has been the most frustrating and stressfull experience and so inconvenient.Its not right for BMW to do this to anyone. Its unacceptable to return my sunroof in pieces. They pride themselves at being the best but this time the best was not delivered. I took my BMW X 3, to get service for the eccentric shaft sensor on 6/6/2017. The issue was repaired, after debating the price with Maria the service advisor, because of the labor. They wanted to charge me an additional fee after they had agreed on a set price. I picked up my vehicle on June 9,2017.I didn't drive it because I didn't want to add miles, since I had plans to trade it in. The car was in my driveway till June 16. when I opened the car I noticed water inside of my car. There was puddles of water in the front and on the back of the floors. My car did not have this issue before I took it in for service. Maria the service advisor told me to call my insurance carrier and get them involved .I called Allstate, my insurance carrier and they opened a claim. They sent an adjuster to inspect it. The new issue was considered a comprehensive loss which they covered. On June 23, 2017 I received a message from the service advisor letting me know my car is ready to pick up. Maria told me everything was removed and cleaned, BUT there is an issue with the rear sunroof. she claimed the shade cover was not returning forward. Right away, I called my adjuster from Allstate insurance company, who inspected my car and he stated that sunroof was working perfectly when he inspected my car before the service tech took it apart. He even tells me that this is unacceptable because it was in good condition. I spoke with the service manager, Greg who told me " the sunroof issue is a common problem" then after I requested to talk to his boss they determined the WATER sitting there, had caused the damaged of the mechanism of the sunroof. However, my claim never mentioned water damaged in my sunroof. There was no water marks or water damage on the roof of my car or water leaking in my seats( I have pictures to prove it).The report from the adjuster from Allstate reflects the same. I picked up my car July 5,2017 with dirty floors and half of my sunroof shade in place. Tested sunroof and it does not work. The Service manager advised me not to open it and try to sell it to someone who is willing to fix sunroof. And that if I try to trade it in as it is they wont even look at sunroof. The service at BMW of Sarasota is unacceptable. I believe they damaged my sunroof and must repair it and properly fix my car as they were paid by Allstate. I have pictures to prove the carpets were never cleaned. I believe they kept my car there so long to let it dry out and never cleaned my carpets. Brought BMW x 3 to get service for eccentric shaft sensor on 6/6/2017. Issue was repaired after battling price with advisor because of labor they wanted to charge when they had agreed on a set price. I picked up vehicle (6/9/2017.I didn't drive it so I didn't want to add miles since I had plans to trade it in.It was in my driveway till June 16. when I opened the car I noticed water inside of my car.Puddles of water in the front and back floors. My car did not have this issue before I took it in for service. I was advised to call my insurance and get them involved .I called Allstate, my insurance carrier and they opened a claim.They sent an adjuster to inspect it. The new issue was considered a comprehensive loss which they covered. On June 23 I received a message from the service advisor letting me know my car is ready to pick up. she tells me everything was removed and cleaned BUT there is an issue with the rear sunroof. she claimed the shade cover was not returning forward. Right away I called adjuster from insurance who inspected my car and he stated that sunroof was working perfectly when he inspected my car before the service tech took it apart.He even tells me that is unacceptable because it was in good condition. I spoke with the service manager Greg who told me " the sunroof issue is a common problem" then after i request to talk to his boss they determined the WATER sitting there was the cause of damaged of the mechanism of sunroof. However, my claim never mentioned water damaged in my sunroof.There was not water marks or water damage on roof of my car or water leaking in my seats( I have pictures to prove it)The report from the adjuster from Allstate reflects the same.I picked car 7/5/17 with dirty floors and halve of sunroof shade in place. Tested sunroof and it does not work.Service manager advised me not to open and try to sell it to someone who is willing to fix sunroof. And that if i try to trade it in as it is they wont even look at sunroof. More

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Always good. Excellent service staff and quality work. Greg Jones is a great service advisor. He puts the customer first. He always explains when and why parts need to be replaced. Excellent candor. Greg Jones is a great service advisor. He puts the customer first. He always explains when and why parts need to be replaced. Excellent candor. More

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