Excellent service, very responsive to questions,
completed on time. No bait and switch. Great experience. Highly recommend.
completed on time. No bait and switch. Great experience. Highly recommend.
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by daviesmark
Service Price Transparency
Other Employees Tagged:
Lafayette
Oct 27, 2025 -
Group 1 Ford of South Austin responded
Hello, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!
I just took my 2020 Ford Ranger in for an oil change and
tire rotation. Richard Dittrich was my service advisor. He set me up quickly and informed me how it was going throughout the process. He also walked
tire rotation. Richard Dittrich was my service advisor. He set me up quickly and informed me how it was going throughout the process. He also walked me through recommended service and gave me a pamphlet about recommended service intervals for my vehicle. I was very satisfied with the service on my truck and with Richard’s level of customer service.
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by bill.luera
Service Price Transparency
Other Employees Tagged:
Richard Dittrich
Oct 23, 2025 -
Group 1 Ford of South Austin responded
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Brought my car in for an oil change and staff was very
helpful. Service was excellent and car was done ahead of estimated scheduled time.
helpful. Service was excellent and car was done ahead of estimated scheduled time.
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by Elvira
Service Price Transparency
Other Employees Tagged:
Lafayette Turner Jr.
Oct 23, 2025 -
Group 1 Ford of South Austin responded
Hi Elvira, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of South Austin! Please don't hesitate to reach out to us if there's anything more we can do!
The services provided at the Ford dealership on the motor
mile are top notch! The communication and updates on my car, while it is being serviced are thorough and clear. I won’t go anywhere else. Jackie alwa
mile are top notch! The communication and updates on my car, while it is being serviced are thorough and clear. I won’t go anywhere else. Jackie always takes care of me! 🤓
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by Denise
Service Price Transparency
Other Employees Tagged:
Jackie
Oct 20, 2025 -
Group 1 Ford of South Austin responded
Denise, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of South Austin! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I brought my car in for service, and the experience was
excellent from start to finish. The staff was friendly, professional, and kept me informed throughout the process. My vehicle was ready on time and r
excellent from start to finish. The staff was friendly, professional, and kept me informed throughout the process. My vehicle was ready on time and running perfectly. I really appreciate their attention to detail and great customer care!
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by mitch
Service Price Transparency
Other Employees Tagged:
Jack Anderson
Oct 20, 2025 -
Group 1 Ford of South Austin responded
Mitch, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Knowledgeable, respectful and made sure to keep the
customer informed about their vehicle. I would recommend the dealership service to anyone.
customer informed about their vehicle. I would recommend the dealership service to anyone.
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by Jmrodr88
Service Price Transparency
Other Employees Tagged:
Jack Anderson
Oct 20, 2025 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Five stars for John E.
at Maxwell Ford. He got my F-150 transmission overhaul handled fast, kept me in the loop, and made it easy. Ask for John!
at Maxwell Ford. He got my F-150 transmission overhaul handled fast, kept me in the loop, and made it easy. Ask for John!
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by Juan G
Service Price Transparency
Other Employees Tagged:
John Evans
Oct 19, 2025 -
Group 1 Ford of South Austin responded
Juan, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of South Austin. Please don't hesitate to reach out if there's anything additional we can do for you.
The agent was very helpful in explaining the problem with
my car and I’m thankful
my car and I’m thankful
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by rosekk16
Service Price Transparency
Oct 19, 2025 -
Group 1 Ford of South Austin responded
Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
(Nick Pohl ) very professional, honest, and went above
and beyond to make sure everything went smoothly. Nick took the time to explain all the details, answered every question clearly, and made the whole
and beyond to make sure everything went smoothly. Nick took the time to explain all the details, answered every question clearly, and made the whole process stress-free. You can tell he truly cares about his customers and their satisfaction. I highly recommend asking for Nick if you’re looking for great service and a smooth car-buying experience!
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by Ahmed Nsaif
Other Employees Tagged:
Nick Pohl
Oct 16, 2025 -
Group 1 Ford of South Austin responded
Hi Ahmed, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of South Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I took my 2019 F150 King Ranch to the shop because it was
shifting hard and down shifting.6 days later they said we need to replace the transmission $11,000. I told him not at this time next thing you know I
shifting hard and down shifting.6 days later they said we need to replace the transmission $11,000. I told him not at this time next thing you know I get $220 bill for telling me the transmissions acting funny. then he told me don’t trade it in here. We don’t want it. Thanks, Niko
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by Tcook
Service Price Transparency
Other Employees Tagged:
Nicko
Oct 20, 2025 -
Group 1 Ford of South Austin responded
We regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at 512-916-2608 and we can work toward a resolution. Andrew Sommerville - Service Drive Manager Group 1 Ford of South Austin | 512-916-2608 | asommerville@maxwellford.com