Valet service appreciated
Zishan easy to deal with-will
continue with this dealership thank you
continue with this dealership thank you
More
by Gmsedwards
Service Price Transparency
Other Employees Tagged:
Zishan
Jun 21, 2025 -
Group 1 Ford of South Austin responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! Please don't hesitate to reach out if there's anything additional we can do for you.
Tried to oversell, didn't rotate my tires.
Tried to charge me for oil change even though I have the maintenance plan. The bed liner installed by them doesn't fit correctly, was told there w
Tried to charge me for oil change even though I have the maintenance plan. The bed liner installed by them doesn't fit correctly, was told there was nothing they could do. The door guards installed by them have never fit correctly, was told there was nothing they could do. I have bought two cars from this dealer and will likely not be back.
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by kkading50
Service Price Transparency
Be aware Bait and switch!
!!
They added $2000 on top the listed price, claiming it's the cost of CPO.
!!
They added $2000 on top the listed price, claiming it's the cost of CPO.
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by JB ford
Other Employees Tagged:
Simon, Eric and Daniel
Jun 18, 2025 -
Group 1 Ford of South Austin responded
Thank you for your feedback. We strive to provide a positive and transparent sales experience, and I regret that we fell short. I’d appreciate the opportunity to learn more about your experience and how we can improve. Please feel free to reach out to me at ryanscott@group1auto.com so we can discuss this further.
Ryan Scott
Used Vehicle Sales Manager - Maxwell Ford
ryanscott@group1auto.com
Jun 18, 2025 -
JB ford responded
I emailed you twice asking why you added $2000 on top the listed price and no response.
Unfortunately, I was charged for a recall diagnostic test
that failed, which resulted in a poor experience.
that failed, which resulted in a poor experience.
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by jesssimp
Service Price Transparency
Jun 17, 2025 -
Group 1 Ford of South Austin responded
We appreciate the feedback and we regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution.
John Sullivan
Service Manager- Maxwell Ford
jsullivan@Group1Auto.com
Their service and help was exceptional throughout the
process and even after purchasing the vehicle I am still in contact.
process and even after purchasing the vehicle I am still in contact.
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by arf.umatiya100
Other Employees Tagged:
Sirhiy
Jun 16, 2025 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I am
Honored to provide as good an endorsement as I can
muster for and in behalf of the Maxwell Ford people on south I 35 in Austin. Mike Perrin, Rafael Lee ( I believe) and a Mr Duarte gave us their undi
muster for and in behalf of the Maxwell Ford people on south I 35 in Austin. Mike Perrin, Rafael Lee ( I believe) and a Mr Duarte gave us their undivided attention and help
My wife and I had shopped for over 3 weeks at a variety of dealerships. Those three men showed great deference in handling our situation. We are two retired persons and needed someone who listened and brought results. In those 3 fine men, our literal prayers were answered
I don’t know who will read this but rest assured that I hope this gets to Nyal Maxwell himself. Those three men made him look better than he already does in a community where his generosity and concern are legendary
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by cbassett5387
Other Employees Tagged:
Mike Perrin, Raphael Lee, Francisco Duarte
Jun 13, 2025 -
Group 1 Ford of South Austin responded
Hello, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jun 13, 2025 -
cbassett5387 responded
Again, you have a great organization and great employees. You should be proud. Congratulations
Great overall experience at dealership , Kyle L was
friendly and great customer service, thank you again.
friendly and great customer service, thank you again.
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by jasonhall822
Service Price Transparency
Other Employees Tagged:
Kyle Lunning
Jun 12, 2025 -
Group 1 Ford of South Austin responded
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service staff was extremely friendly.
Another dealership told me it’d be 2 weeks to handle the recall on my Mustang, and they would not be giving me a rental. Maxwell Ford Service Departm
Another dealership told me it’d be 2 weeks to handle the recall on my Mustang, and they would not be giving me a rental. Maxwell Ford Service Department got my car in right away. They handled 2 recalls, and the 5k mile service within 4hrs. They also offered to give me a rental should it take longer than expected. I appreciate how kind and transparent they were throughout the whole process. I will always bring my vehicles here.
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by Jess
Service Price Transparency
Jun 12, 2025 -
Group 1 Ford of South Austin responded
Hi Jess, thank you so much for your positive comments about Maxwell Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!
Schedule appointment got an oil change done in 45 minutes
ready friend and nice. Very friendly
ready friend and nice. Very friendly
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by jasonhall822
Service Price Transparency
Other Employees Tagged:
Kyle
Jun 11, 2025 -
Group 1 Ford of South Austin responded
Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Very communicative, and overall helpful in explaining
everything and checking in with me throughout the service.
everything and checking in with me throughout the service.
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by Christopher1991harris
Service Price Transparency
Other Employees Tagged:
Can’t remember
Jun 11, 2025 -
Group 1 Ford of South Austin responded
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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