Ben Beasley was a fantastic salesman.
He listened to all of our needs and met them all.
He listened to all of our needs and met them all.
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by Claycamp
Other Employees Tagged:
Ben Beasley
Dec 06, 2024 -
Group 1 Ford of South Austin responded
Hello, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Feel free to reach out to us if you need anything. Have a wonderful day.
Richard was fantastic!
He is very professional and works hard to make his customers satisfied.
He is very professional and works hard to make his customers satisfied.
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by MollyB
Other Employees Tagged:
Steve Cargo
Dec 20, 2024 -
Group 1 Ford of South Austin responded
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Always solid service and easy place to hang while you
wait for your car or truck.
wait for your car or truck.
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by swmarshall10
Service Price Transparency
Other Employees Tagged:
Steve Cargo, Kameron Chenier
I have consistently had great experiences both with sales
and service at Maxwell Ford. Staff are kind, fair, knowledgeable and helpful in all departments.
and service at Maxwell Ford. Staff are kind, fair, knowledgeable and helpful in all departments.
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by DMP
Service Price Transparency
Other Employees Tagged:
Steve Cargo, Jonathan
Nov 28, 2024 -
Group 1 Ford of South Austin responded
Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Awesome customer service, super friendly and in/out very
quick. Definitely recommend.waiting room is nice and clean
quick. Definitely recommend.waiting room is nice and clean
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by Laura
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Nov 28, 2024 -
Group 1 Ford of South Austin responded
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
"An Extremely Frustrating Purchase Experience with
Unreliable Vehicle and many Ongoing Issues Since Day One."
Unreliable Vehicle and many Ongoing Issues Since Day One."
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by Ornelas
Nov 25, 2024 -
Ornelas responded
I am writing to express my frustration and disappointment regarding the 2014 Lincoln we purchased from your dealership on March 2, 2024, for my son, who is preparing for college. Since the purchase, we have faced multiple issues with the vehicle that have required unexpected repairs and additional expenses.
Shortly after taking delivery, the check engine light turned on, and the air conditioning stopped working. Pressing the brakes caused the vehicle to shake, necessitating additional service. We were also informed of issues with the turbo and a major oil leak, which required us to pay an additional $250 deductible. Furthermore, we were not initially made aware that the water pump needed replacement. Currently, the air conditioning and front sensor are still nonfunctional.
We recently had the turbo repaired, only for the motor to fail shortly afterward. Now, we are being told that we must pay an additional $5,000 out-of-pocket, as the extended warranty only partially covers this issue. This has been an incredibly frustrating experience, especially as loyal customers who have previously purchased multiple vehicles from your dealership without encountering such problems. This car has been with us for only seven months, and from day one, it has required attention due to issues that should not be present in a recent purchase.
I respectfully request that you address these ongoing issues promptly. We expect that the necessary steps will be taken to ensure this vehicle is reliable and safe for my son to drive.
I recently had the pleasure of working with Jackie Wiora
at Maxwell Ford, and I couldn’t be more impressed with her exceptional service. She managed the repair process for our F-350 with professionalism, cl
at Maxwell Ford, and I couldn’t be more impressed with her exceptional service. She managed the repair process for our F-350 with professionalism, clear communication, and genuine care. Jackie kept us updated every step of the way, ensuring all our questions were answered and the truck was repaired correctly and on time. Her attention to detail and commitment to customer satisfaction made the entire experience smooth and stress-free. Thank you, Jackie, for going above and beyond—you’re a true asset to Maxwell Ford! Highly recommend her to anyone in need of top-notch service.
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by Pioneer Land Solutions
Service Price Transparency
Other Employees Tagged:
Jackie Wiora
Nov 18, 2024 -
Group 1 Ford of South Austin responded
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Had my truck and at the right price.
Delivered to my house. No issues. I had a Ford, now I have another. Fords the best!
Delivered to my house. No issues. I had a Ford, now I have another. Fords the best!
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by Texan1952
Other Employees Tagged:
Steve Cargo
Nov 18, 2024 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent service.
Speedy and quick turn around! Would do business again with Ford Maxwell South Austin again!
Speedy and quick turn around! Would do business again with Ford Maxwell South Austin again!
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by Ford150
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Nov 14, 2024 -
Group 1 Ford of South Austin responded
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Good customer service and very helpful service nice work
tanks ford dealership am very satisfied
tanks ford dealership am very satisfied
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by zekaryasnegash0130
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Nov 12, 2024 -
Group 1 Ford of South Austin responded
Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
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