Greg Kimball | Page 48

Megan #2 was my absolute favorite person to work with and made my overall experience so smooth! I had a very tricky electrical issue that required my car to be in the service center for longer than expected. made my overall experience so smooth! I had a very tricky electrical issue that required my car to be in the service center for longer than expected. She communicated with me every single day day what the updates were. I also REALLY appreciate the time and work the techs put in to figure out this very obscure problem. Everything is working perfectly now! More

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Very polite people at Maxwell Ford Austin . I came in for an oil change and the wait wasn’t long. Go check out Maxwell Ford Austin for any service you might need ! I came in for an oil change and the wait wasn’t long. Go check out Maxwell Ford Austin for any service you might need ! More

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Very helpful and they go out of their way to make sure you are taken care of you are taken care of More

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Went to go get an oil change twice over here and i don't know what they got going in there. But a oil change should not be $161 which is insane to me since if I would to do it myself or go to another shop i know what they got going in there. But a oil change should not be $161 which is insane to me since if I would to do it myself or go to another shop it would be atleast most 80 to 70 dollars but they lost my business kinda felt taken advantage of but yeah. More

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Muy bueno amables tratan de ayudar a la gente tienen buenos precios buenas trocas y carros si lo recomiendo buenos precios buenas trocas y carros si lo recomiendo More

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I brought my truck in for an oil change and tire rotation. Tires were not rotated, explanation, could not find the lock for the lug nuts. Paper work said aired to manufacturers recommendation. F rotation. Tires were not rotated, explanation, could not find the lock for the lug nuts. Paper work said aired to manufacturers recommendation. Front tires still at 30 and back at 32. Other than that no issues. More

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Commination is top notch. Thanks Ford, great service!! Very helpful and knowledgeable. I would recommend Thanks Ford, great service!! Very helpful and knowledgeable. I would recommend More

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Overall, this was a great dealership experience. Everyone was very nice. Eddie helped me out. And made this experience very easy and very relatively quickly. Everyone was very nice. Eddie helped me out. And made this experience very easy and very relatively quickly. More

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I love Maxwell Ford they always treat me like I’m special! I make a point of going in for my oil change and they are a great deal on this service!!! I’m looking at a new car too!!! They are the be special! I make a point of going in for my oil change and they are a great deal on this service!!! I’m looking at a new car too!!! They are the best place to buy a Ford car or truck! More

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TLDR: Do not purchase a vehicle here, and avoid Maxwell Ford and any of the Group 1 Automotive dealerships if this is how they run their business. Save yourself the hassle I purchased a Ford Bronco from Ford and any of the Group 1 Automotive dealerships if this is how they run their business. Save yourself the hassle I purchased a Ford Bronco from your dealership in late June. There have been numerous issues with getting my vehicle registered, and the staff seem to lack accountability for their mistakes. I've reached out to several managers, but each one points to a different department as the one at fault, with no resolution. On several occasions I was told by the staff there to contact Bryson Rolls, the Finance Manager. I left several messages with no call back and even when going down to the dealership and told he would meet with me to try and resolve the issues, after waiting over an hour, I was told he was unavailable and that I really should have asked to speak to Steve Cargo, who was also unavailable. Most recently I asked to speak with Greg Kimball, General Manager and was told by Ben Beasley, Sales Consultant, that it was pointless to reach out to the General Manager because he is hardly there and if I emailed him, he would most likely not respond because he gets 30,000 emails a day and my email would probably never be seen. I’ve had to take time out of my day to travel to go to the dealership on multiple occasions to get answers. I am currently on my second set of paper plates which have expired and cannot be renewed due to incompetence by the dealership. They also keep using the sale staff as scapegoats for internal mistakes. Even Ben admitted he was blamed for issues not part of his job description. This by far the worst experience I’ve had buying a vehicle. I regret not reading the google reviews prior to coming in as a customer. I can tell you that the negative reviews are for the most part accurate. Additionally, I was charged for a tracking service that I never received access to, despite multiple requests for information for the past 3 months. I’ve requested a refund for services not provided but they are giving me the run around about this as well. I wouldn't recommend Maxwell dealerships based on my experience. More

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