Greg Kimball | Page 69

At Maxwell Ford, it's not just about selling cars—it's about understanding the unique needs and desires of each customer. As a dealership they went above and beyond to make the process easy and stress-fre about understanding the unique needs and desires of each customer. As a dealership they went above and beyond to make the process easy and stress-free. Brett took the time to listen attentively and ask the right questions. I can confidently say that Brett is the epitome of a great person. His professionalism, expertise, and genuine care for his customers set him apart from other professionals and dealerships. If you're in the market for a new vehicle and want an stress-free experience, I highly recommend seeking out Brett at Maxwell Ford. Trust me, you won't be disappointed! Thank you, Brett, for your exceptional service and for going above and beyond to ensure my complete satisfaction. You have truly set the bar high for other professionals in the industry. More

Report | Print

Service Department is superior to any Ford Dealership I have had multiple pleasant people, Eric, Matthew, Brandon have had multiple pleasant people, Eric, Matthew, Brandon More

Report | Print

Worst sales team and managers. Drove in two hours to buy a GT500 arrived on time for my appointment and the sales person left, I sat and waited no excuses from them or apologies. Drove in two hours to buy a GT500 arrived on time for my appointment and the sales person left, I sat and waited no excuses from them or apologies. More

Report | Print

i'd like to tell you about my experience buying a car from Maxwell Ford in Austin Texas. I bought a 2022 Mustang GT convertible with 3400 miles on it there. It was originally purchased at that dealership from Maxwell Ford in Austin Texas. I bought a 2022 Mustang GT convertible with 3400 miles on it there. It was originally purchased at that dealership in October of last year and traded into the same dealership in March and i bought it in mid april. Twice in the month that i've had it it has rained and i have STANDING water in the rear seat footwells. That car sat outside at the dealership for 6 weeks. Are you going to tell me that the dealership did not know that car leaked?? I’m pretty sure it rained in that timeframe, and that water would have to had been cleaned up or that car would have smelled of mildew. What aggravates me is that it appears that your dealership choose to not fix it and leave it to be the next owners problem. They asked me for referrals. My suggestion to anyone who asks and anywhere i can post is to buy your car anywhere else other than Maxwell Ford More

Report | Print

Kiel Freeman did a great job finding me what I needed and within my budget. His time and efforts are greatly appreciated. I'll definitely be a repeat customer. within my budget. His time and efforts are greatly appreciated. I'll definitely be a repeat customer. More

Report | Print

Great sales managers at Maxwell. Ed Sevillano Took good care of me. And they have good prices. Ed Sevillano Took good care of me. And they have good prices. More

Report | Print

Kiel is the best salesman! Love my new Ford 150 Lariat ! If you’re in the market for a truck etc.. Just ask for Kiel Love my new Ford 150 Lariat ! If you’re in the market for a truck etc.. Just ask for Kiel More

Report | Print

Terrible experience. My team and I have been buying trucks and exclusively servicing them at Maxwell Ford for 5 years. Never again. If you have heard the rumors that mana My team and I have been buying trucks and exclusively servicing them at Maxwell Ford for 5 years. Never again. If you have heard the rumors that management could care less about customer service then believe it. I was insulated and treated as though my business could easily be replaced. A colleague went in the next day to purchase a vehicle and felt the same. They must be selling so many trucks that repeat buying doesn’t matter. So we both purchase another brand truck and won’t be back. More

Report | Print

RUN, DO NOT COME HERE. Technician Negligence during oil change/Multipoint inspection could have resulted in serious INJURY or DEATH. We brought in my 2012 Ford escape fo Technician Negligence during oil change/Multipoint inspection could have resulted in serious INJURY or DEATH. We brought in my 2012 Ford escape for an oil change and multipoint inspection(mpi) on 1-10-23. The car was returned to us with paperwork, saying everything was in working condition, minus a small oil leak that wasn’t an emergency to fix, so we could wait until we got our tax return next month to do so. I do not drive this car a lot, it is our secondary vehicle. We left with what we were told was a car in good health considering it has 95,000 miles. Less than 1 mile away from leaving the dealership, the car started shaking & pulling to the left when the brakes were touched. ( i NOW know this is a symptom of a failing passenger side caliper. Note: the rotors & brake pads are new, they were replaced during an oil change/mpi 3 years ago by an advisor at Firestone at 77,800 miles. The rotors last week had only gained 16,000 miles of wear, of a life span of up to 70,000 miles with good care. So, we pulled the car over after leaving Maxwell & checked it out. Car looked fine. It started driving perfect. We were able to drive 30 min home & had no issues. We thought it was a fluke. The next time we drove the car, it pulled to the left when we hit the brakes. We called Ford & made an appt to bring it back on the 19th: the earliest appt. AT NO TIME on that phone call, did any service employee tell us it would cause FURTHER damage by continuing to drive the vehicle before the appointment. I now know, based on the symptoms we told them the car was having, that any mechanic with half a brain could tell the issue was a failing caliper on the passenger side which can totally ruin your whole braking system. The car was driven less than 50 miles from the time of the oil change at Maxwell before experiencing a loss of power train 6 days later on 1-16-23. I couldn’t get above 20 mph, b/c it felt like the brakes were engaged & the car would shake & pull to the left anytime I hit the brake. I IMMEDIATELY pulled over in the parking lot & towed the car back to Maxwell. RAY LUNA-GARCIA was our tech. He was AWFUL. I found out later he was the SAME PERSON who did our oil change and mpi on the 10th. I left voicemails 2x looking for an update between the 16th & the 20th. No response. I called back on the 21st to see if Ray had found the issue yet. He said he doesn’t know the exact issue, he doesn’t have a quote for me, & he doesn’t know when he can get the parts in. But what he does know is BOTH rotors, brake pads, calipers, and ONE brake line were destroyed beyond repair. He said there was brake fluid pouring out of my car. I WAS TOLD everything was in good working condition LITERALLY the WEEK before. Maxwell refused to acknowledge they were negligent in the mpi. The paperwork they gave me states the calipers were in good working condition, even though opinions from 3 different Ford Mechanics state it makes no sense for a vehicle to have a catastrophic brake failure after a positive mpi. Maxwell Ford was negligent. They either didn’t look at the calipers, and checked them off anyway during the mpi, or they put incorrect brake fluid in my vehicle, which didn’t mix with the brake fluid currently in it, causing a pin to lock in the caliper, & essentially causing a domino effect, leading to a full catastrophic brake failure. I’m lucky my car broke down in a parking lot instead of a highway b/c if I had lost brakes on the highway I could’ve been seriously injured or even killed & I regularly have my 16 month old baby in the car with me. Maxwell Ford’s negligence could have killed us. Maxwell refused to pay or discount repairs on the $2000 in damage they caused. My Father in law works for Corporate at Crossroads Ford in NC, & oversees 19 Ford dealerships & he is filing complaints with Ford & the BBB on our behalf. He said he has never seen as negligent a dealership as Maxwell, nor one with more terrible reviews. More

Report | Print