Truck was in the shop for over 1 month.
I drive an f150, I was given a ford bronco sport from Hertz and was unable to pull my trailer. I was also charged $400 by Hertz.
I drive an f150, I was given a ford bronco sport from Hertz and was unable to pull my trailer. I was also charged $400 by Hertz.
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by Jrose2736
Service Price Transparency
Other Employees Tagged:
Lynne Thurman
Mar 14, 2026 -
Group 1 Ford of South Austin responded
We truly valve your business and appreciate you bringing your concerns to our attention. After reviewing your recent visit in detail, looks like we performed an entire long block replacement under Ford warranty. This process does take some time getting Ford to approve the claim after submitting all information and pictures, then waiting for parts to arriving after approval is received. When it comes to your rental charges, it looks like Hertz charged you $250.00 because the rental needed to be detailed after you had a dog in the vehicle. Unfortunately we do not have influence when it comes to Hertz and their billing. We understand this outcome may be disappointing, and we apologize for any frustration it may have caused. Please feel free to contact us if you have any additional questions would like to provide anymore information regarding your recent visits. Thank you, Andrew Sommerville Service Drive Manager - Group 1 Ford of South Austin asommerville@group1auto.com
I'm glad I went first.
I wasn't sure but I'm glad I did go there. I had a good experience and they did help me a lot. Thank you so much
I wasn't sure but I'm glad I did go there. I had a good experience and they did help me a lot. Thank you so much
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by beatricegarcia61
Mar 07, 2026 -
Group 1 Ford of South Austin responded
Hi! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
Appointment was easy to book, and the discount for
afternoon booking is great. Service was professional and accurate with time estimate. Thank you!
afternoon booking is great. Service was professional and accurate with time estimate. Thank you!
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by nickjasek
Service Price Transparency
Other Employees Tagged:
Jonathan Munoz
Mar 07, 2026 -
Group 1 Ford of South Austin responded
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Large and we're able to accommodate my schedule to drop
off and repair 1
off and repair 1
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by tjbagnara
Service Price Transparency
Other Employees Tagged:
Dwayne
Mar 07, 2026 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Needed oil change for F250 diesel.
Service was done quickly and had a low cost special offer. Service done quickly while I waited. Service advisor took good care of me.
Service was done quickly and had a low cost special offer. Service done quickly while I waited. Service advisor took good care of me.
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by DT
Service Price Transparency
Mar 07, 2026 -
Group 1 Ford of South Austin responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.
F-150 was up for the internal engine issues and Nico the
service advisor was fantastic and kept us in the loop. The technician Jose also performed his job correctly! Thank you guys so much!!!.
service advisor was fantastic and kept us in the loop. The technician Jose also performed his job correctly! Thank you guys so much!!!.
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by BENAVIDESROBERT
Service Price Transparency
Other Employees Tagged:
Nico and Jose the technician.
Mar 07, 2026 -
Group 1 Ford of South Austin responded
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
I bought a used Bronco which the process stared out very
good, great price helpful sales person to start. There was an issue with the vehicle being dusty when we looked at it, but no obvious scratches. We s
good, great price helpful sales person to start. There was an issue with the vehicle being dusty when we looked at it, but no obvious scratches. We settled on a price which went well. From the point on and still ongoing the process was not good. We sat around waiting to sign finance papers for the be 2 hours and finally got back and that process went well. We then were finally able to get the vehicle and it was clean and that’s when we noticed all the clear coat swirl marks and a poor job with detailing just to remove water marks. At this point we had been at the dealership for 6 hours and it was late. I noticed on my way home that I was only given on key fab. I assumed this was an oversight since it was late. I called on the next business day and was informed at that point that there was no other key. This was never mentioned during the sales process and I feel this is something that needs to be remedied by the dealer ship since you sold me the car without informing of the loss. I have reached out multiple times now and I am not able to get a response from my sales person or the manager. Which in my mind is just a poor way to run a business. I was waiting to write this review hoping for a better outcome but continued silence from dealership.
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by Josh
Mar 09, 2026 -
Group 1 Ford of South Austin responded
Josh, I could not look up your specific information in our system, but thank you for your business. I am unaware about the unusual longer wait time that you experienced however during peak hours and on Saturday’s (and with different credit scenarios) there can be longer wait times. This is why we highly recommend appointment times. As for the keys, we happily give all the keys that a vehicle was traded in with, whether it was one or five you get them all. Also if a customer does request a second key we are able to provide them with a discount on them through our mobile key vendor. If we can be of help in the future please let us know. Steve Cargo Used Car Director - Group 1 Ford of South Austin GKimball@Group1Auto.com 512 443 5000
I scheduled routine maintenance online.
I added in the notes section that I also wanted an emissions inspection. I called and confirmed that they saw the note about the inspection. The main
I added in the notes section that I also wanted an emissions inspection. I called and confirmed that they saw the note about the inspection. The maintenance was done. The inspection was not. I communicated my dissatisfaction through their Text2Drive app. Still haven’t heard back after 4 days. What a joke.
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by aharbor
Service Price Transparency
Other Employees Tagged:
Dwayne
Mar 07, 2026 -
Group 1 Ford of South Austin responded
We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Also if you are willing if you want to stop by I can get the state inspection done for you in about 15 minutes. Please reach out at 512-916-2608.
Thank you,
Andrew Sommerville
Service Drive Manager - Group 1 Ford of South Austin
asommerville@group1auto.com
Excellent work great customer service.
Thank you Mr Joe for all the help and assistance with this purchase
Thank you Mr Joe for all the help and assistance with this purchase
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by Marquizehines21
Other Employees Tagged:
Joe
Mar 06, 2026 -
Group 1 Ford of South Austin responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of South Austin! Please don't hesitate to reach out if there's anything additional we can do for you.
Always prompt, great value adds and service.
Everyone I’ve interacted with has been great.
Everyone I’ve interacted with has been great.
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by ortiza.dominic
Service Price Transparency
Other Employees Tagged:
Lafayette
Mar 09, 2026 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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