Greg Spurgeon | Page 4

Buyer beware! I’m from Houston and found a truck I wanted to purchase at JW. I reached out to JW and was told to put a $500 deposit down to hold the truck. I was t I’m from Houston and found a truck I wanted to purchase at JW. I reached out to JW and was told to put a $500 deposit down to hold the truck. I was told that the truck was in excellent condition and I had the salesman send me pics. Going by pics the truck looked good and true to their word. I put the $500 down and after a few days drove the 300 miles up to JW in Denton with a bank draft in hand. Upon my arrival I began inspecting the vehicle and noticed that 3 of the 4 tires were original and 8 years old. 2 tires were almost bald and one was chewed up. I drove the truck and it drove horribly with excessive vibration presumable from needing 4 new tires. I now knew that this truck had not even been inspected by JW and simply listed for sale. The truck had the oil change sticker from the Ford dealership the previous owner took it to, the tires were a disaster, the truck drove horribly, the center console was cracked, and the battery terminals and bracket were corroded and rusted. How can you even sell a vehicle lawfully that is unsafe? Why didn’t JW inspect the vehicle and replace the tires, vibration issues, patch up the cracked center console, remove the rust and corrosion from the battery, make sure it was safe, etc, before selling? I informed the salesman that I was never informed of these issues and would have to spend 1,500 plus for new tires as they were not safe to drive to Houston. I was very disappointed and upset that my salesman failed to tell me about these issues. I told the salesman that the dealership needed to replace all 4 tires so I could get home safely, or take additional money off the price of the truck and I would go straight to Discount Tire myself. The arrogant used car sales manager was very bothered by this and said he’d take off 500.00 but that was it. Like really? What a slap in the face. The managers response was “sorry no one told you about the issues.” I asked the manager if he was really going to lose a sale over his failures, being the bad tires and not telling me of the problems beforehand, and he replied “Yep.” Really?! After leaving JW to come back to Houston, the salesman called and said the manager offered to replace the chewed up tire but that was it. Another slap in the face. Buyer beware! More

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The dealership had great selection and the employees had great customer service and were easy to work with. great customer service and were easy to work with. More

by cb Verified Customer Verified Customer

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Great experience here with everyone from start to finish! Was treated like family. This is my second vehicle to purchase here and I will always be back! Was treated like family. This is my second vehicle to purchase here and I will always be back! More

by JBARNESSBG Verified Customer Verified Customer

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Awesome service, care, courteous, estimated time right on target and a wonderful service was completed. target and a wonderful service was completed. More

by aylfj Verified Customer Verified Customer

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Wendy is awesome and always does a great job. And thanks to Greg Spurgeon and Jason Gattenby! And thanks to Greg Spurgeon and Jason Gattenby! More

by drichey1965 Verified Customer Verified Customer

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The service as always was great Tim and the crew always get it done. I could not ask for better get it done. I could not ask for better More

by mearslp Verified Customer Verified Customer

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