Greg Welch | Page 2

had a real good experience and everyone was so friendly i would recommened more of my friends for sure ii was very satisfiied and cant wait to deal with them in the future would recommened more of my friends for sure ii was very satisfiied and cant wait to deal with them in the future More

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I have been a long time customer of Koon's of Tysons,and through the years the names and faces have changed. I have always been satisfied, however the current group including {Brian Murray - G.M., a stand through the years the names and faces have changed. I have always been satisfied, however the current group including {Brian Murray - G.M., a stand up guy} Greg Welch {the best damn Service Advisor I have ever dealt with] Jimmy Collier-Financing, great job setting me up with a lifetime warranty and now Curt Kline{used car manager}. All these guys are great at what they do. I have been in sales all my life and I know dealing with the public is tough, but the real test is how you handle cust. svc. after the fact. I had a frustrating issue today,three days after I purchased my lifetime "maximum care warranty",because Chrysler had not recieved it in thier system yet. I called Curt Kline to express my comcern, and in 15 minutes I went on line and all my information was registered, and now I have peace of mind , that I am completely covered. CASE IN POINT: That's service after the sale. Thanks Curt. John Alfieri More

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I own a great Jeep Liberty which I truly enjoy driving. However, the left rear window needed repair. I had a dealer warranty, and took my car in to be fixed. Not only did Koons deliver the most friendly However, the left rear window needed repair. I had a dealer warranty, and took my car in to be fixed. Not only did Koons deliver the most friendly and quick service, but if I could rate customer service there, it would be at its highest. Very friendly people, excellent work, free shuttle service nearby so I wouldn't miss work while my car was being repaired, completely satisfied with deliverance of service. I find it a great place to do business in the future, maybe when I decide to trade in my car for one of the nice ones displayed on their lot. The Koons team absolutely "wows" me! Thank you all! More

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The engine warning light on our 2005 Jeep Liberty kept coming on because of misfiring even after a service station had replaced the #3 coil pack three times. I called Koons, left a voicemail describing t coming on because of misfiring even after a service station had replaced the #3 coil pack three times. I called Koons, left a voicemail describing the problem and got a return call from Greg Welch within 10 minutes, even though we had never been to Koons for service previously. Within a half hour I had dropped off the SUV at Koons and shortly after I got home Greg called to let me know that a tech was already checking out the vehicle and that the preliminary diagnosis was fuel injector service and top engine cleaner and not a valve spring as I'd feared. Late the next day the work was done and I called Greg for details just before closing and he took the time to explain to me what had been done and why and told me that if the problem wasn't solved and a valve job was needed later it would be covered under Jeep's 7/70 warranty. It's now 2 weeks since the service and the Liberty is running fine. Greg's service was outstanding and I would highly recommend Greg and the Koons Jeep service department. More

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I purchased a 2010 Town & Country in March 2011. It I purchased a 2010 Town & Country in March 2011. It has been a pleasure to drive and I believe of the four Town & Country vans I have owned, it has I purchased a 2010 Town & Country in March 2011. It has been a pleasure to drive and I believe of the four Town & Country vans I have owned, it has the potential to be the best. It did however need some minor work to make it near perfect,and all was taken care of in a helpful, professional,and timely manor.There was only one small glitch in the van that most people would have overlooked,two intermittent creaking noises from the DVD compartments. I am a musician and can't stand any noises other than the music I am listening to.I thought by being so picky,I would be their worst nightmare.They were completely understanding and said there goal was to make me satisfied. The noise was so hard to pinpoint because it did not sound off when going over bumps,it could happen any time and sometimes would go a full day with nothing. Service Manager Greg Welch and his mechanic Jesse Ballinger were determined to get to the source of the problem. After an attempt to tighten down all the compartments,with some success of quieting the noises.They called to see how it was and I said that it was still making noises.They told me to bring it back and they replaced the entire panel at their cost eliminating the problem !! Fantastic service from Svc. Manager,Greg Welch and mechanic Jesse Ballinger who has done excellent work for me on two occasions. I recommend them highly. More

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I chose to bring my 2001 Chrysler 300M to the Koons Service Center, since local repair shops had become unreliable and the rates were no longer a bargain. I have not looked back. Greg Welch, my servic Service Center, since local repair shops had become unreliable and the rates were no longer a bargain. I have not looked back. Greg Welch, my service coordinator, is proactive, attentive and knowledgeable. He has not failed to live up to any commitment that he makes. My car now has over 205,000 miles, which I relate to being a well built car and the quality of service at Koons Chrysler. When I drop off my car for repair, I have come to expect dependable service at a fair price, and that is what I consistently receive. I would not hesitate to recommend Koons Chrysler Service to anyone. Gerry Rosenthal Great Falls VA More

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