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Koons Tysons Chrysler Dodge Jeep Ram

Vienna, VA

2.4
434 Lifetime Reviews Review Dealership
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2050 Chain Bridge Road

Vienna, VA

22182

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Latest Reviews

September 10, 2020

"Terrible post sale customer service, specifically from..."

- nothappyuser

Terrible post sale customer service, specifically from the finance dept. They refuse to pick up the phone, respond to voicemails and emails. I currently have a pending refinance that I cannot complete because of their lack of response. They continue to demonstrate a complete lack of proper customer service, professionalism, and general good business ethics. Unfortunately, I read the reviews after doing business with them but hopefully others will be helped by this review. I hesitated submitting this review to allow them time to respond, but it's now been over 3 weeks and the staff, including the GM and finance director, at this dealership continue to ignore VMs and emails. VERY frustrating and discouraging experience dealing with this.

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Employees Worked With

Daijona Hurdle

July 02, 2020

"They misrepresent the price on line"

- Wmthomascrow

Online they advertised the price of the a new Chrylser Pacfica hybrid at $10K below te MSRP. When I started the paperwork online and the bill of sale showed the car at full price plus a boogus $799 dealers fee.

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Employees Worked With

Koons Automotive
1.0

June 28, 2020

"Very disappointing.I had confirmed that the vehicle on..."

- Greglex

Very disappointing. I had confirmed that the vehicle on the web was available at 10pm the night before. I was informed that it was "sold" at 1030pm that night while I was en route to the dealership the next morning ( 2 hours into a 2.5 hour drive). I will not be looking at any vehicles at this dealership in the future.

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Employees Worked With

Samantha

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Koons Tysons Chrysler Dodge Jeep Ram, Vienna, VA, 22182