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Koons Tysons Chrysler Dodge Jeep Ram

Overview Reviews (434) Inventory (835)

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Koons Tysons Chrysler Dodge Jeep Ram

Name: Koons Tysons Chrysler Dodge Jeep Ram
Address: 2050 Chain Bridge Road, Vienna, VA, 22182, US
Telephone: (703) 790-0900
Rating: 2.4

2.4

434 Lifetime Reviews

2050 Chain Bridge Road, Vienna, Virginia 22182 Directions

Sales: (703) 790-0900

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Koons Tysons Chrysler Dodge Jeep Ram

Vienna, VA

Overview

Reviews

Vehicles

2.4

434 Lifetime Reviews • Review Dealership

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2050 Chain Bridge Road

Vienna, VA

22182

Directions

33% Recommended

2.4

434 Lifetime Reviews

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

A dealership's rating is calculated by averaging scores from reviews received in the past 24 months

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Overview Reviews (434) Inventory (835)

Sales/Showroom

Monday 9:00 AM - 9:00 PM

Tuesday 9:00 AM - 9:00 PM

Wednesday 9:00 AM - 9:00 PM

Thursday 9:00 AM - 9:00 PM

Friday 9:00 AM - 9:00 PM

Saturday 7:00 AM - 9:00 PM

Sunday 11:00 AM - 6:00 PM

Service

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 4:00 PM

Sunday Closed

Parts

Monday 7:30 AM - 5:30 PM

Tuesday 7:30 AM - 5:30 PM

Wednesday 7:30 AM - 5:30 PM

Thursday 7:30 AM - 5:30 PM

Friday 7:30 AM - 5:30 PM

Saturday 8:00 AM - 4:00 PM

Sunday Closed

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Sales: (703) 790-0900

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Latest Reviews

September 10, 2020

"Terrible post sale customer service, specifically from..."

- nothappyuser

Terrible post sale customer service, specifically from the finance dept. They refuse to pick up the phone, respond to voicemails and emails. I currently have a pending refinance that I cannot complete because of their lack of response. They continue to demonstrate a complete lack of proper customer service, professionalism, and general good business ethics. Unfortunately, I read the reviews after doing business with them but hopefully others will be helped by this review. I hesitated submitting this review to allow them time to respond, but it's now been over 3 weeks and the staff, including the GM and finance director, at this dealership continue to ignore VMs and emails. VERY frustrating and discouraging experience dealing with this.

Employees Worked With

Daijona Hurdle

July 02, 2020

"They misrepresent the price on line"

- Wmthomascrow

Online they advertised the price of the a new Chrylser Pacfica hybrid at $10K below te MSRP. When I started the paperwork online and the bill of sale showed the car at full price plus a boogus $799 dealers fee.

Employees Worked With

Koons Automotive

1.0

June 28, 2020

"Very disappointing.I had confirmed that the vehicle on..."

- Greglex

Very disappointing. I had confirmed that the vehicle on the web was available at 10pm the night before. I was informed that it was "sold" at 1030pm that night while I was en route to the dealership the next morning ( 2 hours into a 2.5 hour drive). I will not be looking at any vehicles at this dealership in the future.

Employees Worked With

Samantha

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