On June 25, 2018, I purchased a used car from Koons of Tysons Corner. The car had passed Virginia inspection. However, because I am a Maryland resident, the car had to pass Maryland inspection. On July 2, 2018, the car failed Maryland inspection due to a severely leaking front left strut. I was able to see the severity of the leak myself while the car was up on the lift at the inspection station. The struts on this car are extremely expensive because the car has adaptive suspension, with various settings, e.g. “sport”, “comfort,” etc. I was also advised that when one front strut is bad, you should always replace both, otherwise the car will ride and perform unevenly. The repair cost for this was $2,474. Of course, I advised Koons of the situation immediately. However, Koons declined to cover all or any part of this cost, advising me that its only obligation was to provide a vehicle that had passed Virginia inspection.
What was I supposed to do? I had already purchased the car and needed to pass Maryland inspection. I was forced to do the repair. Consequently, I ended up paying an additional $2474 over and above the purchase price. If I had initially wanted to pay $2474 more for a car I could have purchased the same make, but a newer model year, or purchased the same make, model and year, but with significantly less mileage.
How could this be allowed to happen?? I saw with my own eyes how bad the leak was. Why didn’t Koons’ Virginia inspection disclose this problem?? If it had, the repair costs would have been borne by Koons. That’s what should have happened. Why didn’t it?? Does the inspector get so much business from Koons that, in order to further the mutually beneficial business relationship, it does not submit Koons’ vehicles to a very meticulous or rigorous inspection process? I don’t know the answer to that question. However, I do know that the badly leaking strut should have been noted by the Virginia inspector and remedied by Koons before I bought the car.
In any event, after Koons was made aware of the problem it could have and should have stepped up and taken care of it. Yes, that probably would have meant foregoing any profit on the sale. But Koons chose to be penny-wise and pound foolish, preserving the profit on this one sale, but at what cost to their reputation? How many future sales might be lost? I can tell you that it is highly unlikely that anyone in my extended family will ever purchase a car from any Koons dealership.
BOTTOM LINE WARNING: If you are a DC or Maryland resident, before you purchase a car from Koons Tysons or any other Koons dealership located outside your state of residence, you would be well-advised to have your own pre-purchase inspection performed by a reputable mechanic. Otherwise, you may be caught in the same situation that I was caught in.