DO NOT BUY A USED CAR FROM KOONS.
I don't normally write reviews for places, but in this case I want to ensure no one else has to go through what we have. We for sure got sold a lemon, and the dealership provided us terrible service for rectifying their mistake.
Before buying the car, we requested it be thoroughly inspected on multiple occasions by the dealership asking them to explore a laundry list of items before buying the car to ensure we were making the right decision. Well clearly their shop is incompetent (and I don't use that word lightly, you'll see what I mean shortly), and they did not advise us well on the purchase of the car, suggesting it was a car in absolute great shape, and would only need routine service.
Immediately after buying the car, we encountered SEVERAL issues. The worst of which led me to bring the car to Koons LESS THAN A MONTH AFTER PURCHASING. They told me nothing was wrong with the car or how to fix it. So I turned to the internet, and in less than 5 minutes found a Service Bulletin from Jeep detailing the issue and how to fix it. I then sent the bulletin to Koons and brought my car back for them to fix it. Thankfully, that resolved that issue.
A few months in, experience more and more issues, we had enough. We contacted Koons letting them know about the issues and they told us to get through the summer and if we still had issues with the car, to bring it in and they'd do an exchange.
Well summer came and went, we encountered more issues (including multiple electrical issues, car battery replacement and tire replacement), and decided enough was enough. My husband brought the car to Koons and was treated terribly. They offered to give us LESS THAN 50% of what we paid months before! Completely unacceptable. The manager, Patrick Sullivan, implied the "blame falls on us" for not bringing the car in for repair rather than trusting a mom-and-pop shop. Except we did bring our car to Koons on multiple occasions (none of which were apparently in their system), and only used a local mom and pop shop to get new tires and an oil change.
It is still unclear to me how doing these things through a mom-and-pop shop are somehow connected to the broader issues we are having with the car, and how they could have been prevented by going through Koons instead.
I would give them zero stars if I could. My husband and I have never encountered issues like this with used cars before, or getting treated like garbage by the dealership.
Don't go to Koons if you're buying used.