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Koons Tysons Chrysler Dodge Jeep Ram

Vienna, VA

2.4
435 Lifetime Reviews Review Dealership
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2050 Chain Bridge Road

Vienna, VA

22182

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Latest Reviews

September 28, 2020

"BUYERS BEWARE this was the absolute worst car buying..."

- Phillipterry23

BUYERS BEWARE this was the absolute worst car buying experience in my life. They were very attentive and responsive until I left the lot and the vehicle began having some pretty serious problems. Then it was nearly impossible to talk to anyone. Phone calls weren’t returned emails were ignored. Trying to get them to take care of issues was a fight for everything. They are nothing more than your stereotypical used car dealers. Once they get your money they could care less. I wish no stars was an option or even more accurate would be a negative rating!!!! The only good interaction I had was with Tre.

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Employees Worked With

Tracy Hillerich
4.0
Other Employees : Ehab

September 10, 2020

"Terrible post sale customer service, specifically from..."

- nothappyuser

Terrible post sale customer service, specifically from the finance dept. They refuse to pick up the phone, respond to voicemails and emails. I currently have a pending refinance that I cannot complete because of their lack of response. They continue to demonstrate a complete lack of proper customer service, professionalism, and general good business ethics. Unfortunately, I read the reviews after doing business with them but hopefully others will be helped by this review. I hesitated submitting this review to allow them time to respond, but it's now been over 3 weeks and the staff, including the GM and finance director, at this dealership continue to ignore VMs and emails. VERY frustrating and discouraging experience dealing with this.

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Employees Worked With

Daijona Hurdle

July 02, 2020

"They misrepresent the price on line"

- Wmthomascrow

Online they advertised the price of the a new Chrylser Pacfica hybrid at $10K below te MSRP. When I started the paperwork online and the bill of sale showed the car at full price plus a boogus $799 dealers fee.

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Employees Worked With

Koons Automotive
1.0

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Photos

Koons Tysons Chrysler Dodge Jeep Ram, Vienna, VA, 22182