Gregg Kasper

My after-sale follow-up experience has been terrible. I leased a car from this dealership three years ago, when I picked up the car, I was promised two keys but was only given one, with the excuse that t I leased a car from this dealership three years ago, when I picked up the car, I was promised two keys but was only given one, with the excuse that there were "allocation issues." I was assured the second key would be sent to me asap. Three years later, my lease is over, and I have now purchased the car, and I am still missing the promised second key. The truly frustrating part is the contrast in their communication. As my lease neared its end, I was receiving at least 3 phone calls a day trying to get me to trade in my car for a new one. I wish that same level of persistent follow-up to fulfilling what they owe me. One month ago when I went to check if they had renewed my lease, I mentioned my key again, and they said they would look into it. Apparently, that was just a lie. Since I didn't renew my lease and I already purchased the car they stopped being friendly. It is completely unacceptable to string a customer along for three years over a basic item that was part of the original deal. This shows a complete disregard for customer satisfaction once the sale is complete. More

Report | Print

I went to Russ Darrow Kia dealership twice in the same week, the second time I ended up purchasing the vehicle I was searching for. Kain my salesman was exceptional, his knowledge of my car was great. Me week, the second time I ended up purchasing the vehicle I was searching for. Kain my salesman was exceptional, his knowledge of my car was great. Me and my wife are extremely happy with our purchase. Thanks again Kain More

by STEVEPER63 Verified Customer Verified Customer

Report | Print

Great service and everyone was very polite and professional. I sent my wife in for a test ride and they worked out a deal with her for a new vehicle an we are happy with the new car. professional. I sent my wife in for a test ride and they worked out a deal with her for a new vehicle an we are happy with the new car. More

by 4DCONSTRUCTION Verified Customer Verified Customer

Report | Print

Punctual, honest, realistic, and exemplary service given here. They will work with you to make sure your vehicle receives the care and work needed to keep it running for many years to come here. They will work with you to make sure your vehicle receives the care and work needed to keep it running for many years to come More

by kdbowman03 Verified Customer Verified Customer

Report | Print

Very friendly, and willing to work with u on price , when trying to stay on budget trying to stay on budget More

by DARLENE.CZERWINSKI Verified Customer Verified Customer

Report | Print

Jacob Povlich and Skyler Battersby are the best representatives of your team each and every time I visit. representatives of your team each and every time I visit. More

by WMCELWEE1 Verified Customer Verified Customer

Report | Print

Gregg Kasper was great to deal with. Knowledgeable, honest and helpful. Awesome experience. I would recommend Gregg to all my friends. Knowledgeable, honest and helpful. Awesome experience. I would recommend Gregg to all my friends. More

by MASTEN Verified Customer Verified Customer

Report | Print

SKYLER in the Service Dept has been EXCEPTIONAL to work with..Sshe has listen to my questions and has help me navigate thru all the new technology that my new car has without rushing thru it. with..Sshe has listen to my questions and has help me navigate thru all the new technology that my new car has without rushing thru it. More

by sbeischer0 Verified Customer Verified Customer

Report | Print

The sales manager and sales personnel were extremely helpful in finding the car that I wanted. They had both the exterior and interior color i was looking for. Plus the sale price was in my price ran helpful in finding the car that I wanted. They had both the exterior and interior color i was looking for. Plus the sale price was in my price range. A great car at a great price. More

by DAVIDHOTTELS Verified Customer Verified Customer

Report | Print

This dealership is awesome. They know me and my family by name, i love it!!! Great customer service, attentive, clean!!! My family and I have been coming here for years. Our dau They know me and my family by name, i love it!!! Great customer service, attentive, clean!!! My family and I have been coming here for years. Our daughter got a car almost 2 years ago and my son got one last week!!! If you are looking for a dealership, this is the place to go. More

by SHANINA Wade Verified Customer Verified Customer

Report | Print