Xavier Troupe

We worked with Xavier who went above and beyond. He assisted us in identifying key features that were important to have in our next vehicle. After this Xavier took it a step further by locating the He assisted us in identifying key features that were important to have in our next vehicle. After this Xavier took it a step further by locating the right vehicle and had it quickly brought in for us. They gave us a fair trade in value on our 2020 Kia to put towards our new 2024 Kia. I highly recommend others to bring their business Xavierat Kia of Waukesha!! More

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We went to this dealership to look at a vehicle, called ahead to make sure the vehicle was clean from snow so we could look at the paint and test drive it. Upon arrival, the vehicle was clean up enough to ahead to make sure the vehicle was clean from snow so we could look at the paint and test drive it. Upon arrival, the vehicle was clean up enough to drive and running to warm up. I test drove the vehicle and the wheel began to violently shake above 45mph sure to balancing issues. We declined the vehicle as I'm not buying a car that needs maintenance and the manager, Brandon, began trying to explain the snow in the "wheel wells" (body of the car, not the rotating wheel) can hinder balance issues and it's been a common issue with snow in his 20+ years in the business. He pointed to the snow in the rim of the tire, not the wheel wells, but kept referring to the wheel wells. He was upset I was still declining the vehicle and asked "did you expect us to thaw the vehicle" where I responded "well if it's a common issue in your 20+ years, we did ask you to clean the vehicle enough for a test drive" where he turned his back on me and told me to have a good day, basically kicking me out of the store. For this to be a manager... No KIA for me and no more Russ Darrow. Left a bad taste in the brand and the company! Purchased a vehicle at another location. More

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Xavier was amazing to work with, he made our car buying purchase a breeze. We went to look and came home with a car. We didn’t feel the pressure you normally do when going to a car dealer. Highly recommend purchase a breeze. We went to look and came home with a car. We didn’t feel the pressure you normally do when going to a car dealer. Highly recommend. Everyone was very friendly! More

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Xavier was great. He listened to our needs and didn’t push us into something we didn’t want. Great sales man. Will be back for our next vehicle. He listened to our needs and didn’t push us into something we didn’t want. Great sales man. Will be back for our next vehicle. More

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WE HAD A GREAT BUYING EXPERIENCE WITH LEASING OUR NEW 2024 KIA. XAVIER TOOK MUCH TIME WITH US EXPLAINING ABOUT THE SUV THAT WE LEASED. HE WENT OF AND BEYOND WHAT WE EXPECTED FROM A SALES PERSON. THANK YO 2024 KIA. XAVIER TOOK MUCH TIME WITH US EXPLAINING ABOUT THE SUV THAT WE LEASED. HE WENT OF AND BEYOND WHAT WE EXPECTED FROM A SALES PERSON. THANK YOU XAVIER. ALL OF THE PERSONAL WERE VERY FRIENDLY WHICH MADE IT EASY TO RELAX AND ENJOY OUR EXPERIENCE IN LEASING A CAR. WILL TELL EVERYONE WE KNOW ABOUT THE GOOD PEOPLE AT RUSS DARROW WAUSKESHA. More

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Had a very good experience. Salespeople were very knowledgeable and helped figure out the best vehicle for what I wanted. Salespeople were very knowledgeable and helped figure out the best vehicle for what I wanted. More

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Helpful, knowledgeable, and got me through the buying process quickly. I was very satisfied with the service they provided. process quickly. I was very satisfied with the service they provided. More

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Xavier was a very friendly and helpful sales person. This was my first time purchasing through a dealership and it went smoother than expected. My vehicle was as described on the website where I first saw it was my first time purchasing through a dealership and it went smoother than expected. My vehicle was as described on the website where I first saw it. More

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Everyone was very kind and willing to help! Xavier was relatable and fun- I felt very comfortable buying my first car with him! relatable and fun- I felt very comfortable buying my first car with him! More

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Xavier did a great job at helping us find the right car for us, made everything easy for us and made the whole experience great! for us, made everything easy for us and made the whole experience great! More

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