Gregg Wolf

I am writing about the terrible experiences I have had with Wolf Motors. I bought a 2019 F150 in February 2023 with 69,000 miles, and I have had transmission and service problems since then. Soon aft with Wolf Motors. I bought a 2019 F150 in February 2023 with 69,000 miles, and I have had transmission and service problems since then. Soon after purchase, I noticed that the truck was experiencing transmission problems. The truck would shift roughly between gears 3, 4, and 5, and sometimes in other gears as well. I took the truck back to the shop where they performed a "transmission relearn" and told me that it was a common problem with this truck. However, their solution only fixed the problem for about 20 miles before the same issue reappeared. The service writer advised me to let my truck warm up for 15-30 minutes before driving, which caused a significant decrease in my mileage. Despite several visits to the shop the problem was never fixed.. After one of the visits, I noticed a rattling noise coming from under the truck when I shut the door. Although the service writer initially denied the noise's existence, a technician later found something and fixed it after I had to push them to look. At one point, the truck's center display went black. I called to bring it in for repairs, the earliest available appointment was 2-3 weeks away. After the display was fixed, the Matt advised me to do regular software updates. He instructed me to connect my truck to my home Wi-Fi, and it would update. However, this method didn't work, and I contacted the Ford factory for help. They advised me to download the updates on a USB stick and install them in my truck using my computer. The Ford representative was surprised that the dealership told me to use Wi-Fi, as it was not the correct method. The last time my truck was at Wolf getting transmission work done I picked it up and brought it home, I was off work that week and got very sick and never left it was the end of January when we had that rain and ice and salt, I walked around my truck and saw that the right front fender was dented and scratched and the bumper is pushed in and fog light housing is cracked, I called Wolf and asked for service manager right away I explained what I saw and was told to bring it down, (its about a 25 min drive one way and I have been there several times) service manager came out with me and looked at the truck and said they didn't hit it but he'd have his body shop guy come look at it, unfortunately I wasn't out there when the body shop guy looked at it but I was told that he said it was old damage, I expland that I wanted to talk to his boss but he said he is the boss I said no I want to talk to HIS BOSS because Im not happy with how service has been going and he told me that he was gone but would be back Friday and he'd talk to him. I took it to a body shop in town and he said that it definitely is not old with the moisture we had and salt, It doesn't take long for rust to start, and he quoted me $3,300 to fix it. I followed up with the service manager a week later, and he informed me that he had not yet spoken to his boss. In the meantime, I took my truck to another shop, and they fixed the transmission problems. I am now happy with the truck's performance. And after getting it fixed I called Wolf to tell them and ask if the owner was back yet and the answer I got was "glad they could fix it'' and the owner wasn't willing to do anything. So I emailed the owner and that was a month ago with no reply. More

Helpful 0

Report | Print

Their service and sales team is helpful and fun to talk to. The building is nice too. to. The building is nice too. More

Helpful 0

Report | Print

Highly recommend buying a car from Wolf Motors in Jordan. Troy Laughridge was unbelievable to work with. He was prompt, professional, friendly, easy going, knowledgeable and experienced. He definitely del Troy Laughridge was unbelievable to work with. He was prompt, professional, friendly, easy going, knowledgeable and experienced. He definitely delivered as promised. We will buy again from Wolf Motors. More

Helpful 0

Report | Print

Very good and easy experience. Workers are super friendly and I have nothing bad to say! Workers are super friendly and I have nothing bad to say! More

Helpful 0

Report | Print

Nice friendly atmosphere sales staff is well informed I would recommend this dealership to my family and friends would recommend this dealership to my family and friends More

Helpful 0

Report | Print

Wolf was easy to work with and Melissa was a pleasure to buy from here. buy from here. More

Helpful 0

Report | Print

Thanks again for another great truck with great sales and service! Thanks Mike N. for making it happen. I’ve bought from a lot of different dealers and there by far the best , and honest ones out there . service! Thanks Mike N. for making it happen. I’ve bought from a lot of different dealers and there by far the best , and honest ones out there . More

Helpful 0

Report | Print

I am vary pleased with the Mike. We was vary helpful and took care of us. I would recommend buying a car from wolf motors. and took care of us. I would recommend buying a car from wolf motors. More

Helpful 0

Report | Print

Great experience working with Mike. Whole process was very simple and pleasant. Best vehicle buying experience I’ve ever had. I would recommend wolf Motors to anyone. very simple and pleasant. Best vehicle buying experience I’ve ever had. I would recommend wolf Motors to anyone. More

Helpful 1

Report | Print

An updated review from my previous review My original review is below to show what we worked through. You can call it a misunderstanding, miscommunication. You can call it whatever you want. I My original review is below to show what we worked through. You can call it a misunderstanding, miscommunication. You can call it whatever you want. I bought a truck that had a few issues shortly after I purchased it. Wolf motors went above and beyond to make us both happy. Couldn't be happier with the outcome. Wolf Motors Ford earned my business for life. And I've always been a Chevy guy till now. A special thanks to Mike Neises, Tim Rajewsky and Gregg Wolf. But a second special thanks to Mike Neises, my salesman for going to bat for me. More

Helpful 0

Report | Print