Gregory Andrews | Page 63

Professional Service This particular visit was for a recall on the driver's front airbag inflator. I also requested to have my driver-side door lock checked as it does not This particular visit was for a recall on the driver's front airbag inflator. I also requested to have my driver-side door lock checked as it does not unlock using my key fob anymore. I came in at 7:15 am for my appointment and the check-in of my vehicle was quick (it took about 2 minutes). These first two minutes didn't feel welcoming to me as the people who checked-in my vehicle didn't even smile or greet me. Fortunately, this was the only unappealing part of my visit. I then went inside their office to register my visit. Gregory Andrews was the Assistant Service Manager who registered the reasons for my visit and what needed to be serviced. He was pleasant and professional which put me at ease and this was important. I'm one of those people who feel like they are going to get ripped off every time they visit a dealership or any car repair shop as I believe that some are dishonest. Greg seemed sincere and honest which helped allay my apprehensiveness. Greg clearly and concisely explained to me the cost of checking for my door lock problem and that this cost will only be charged if I declined the repair. If approved, this cost will not be added to the cost of the repair. I asked him how long the whole process will take and he replied that it would be about an hour and a half to two hours. He mentioned that they offer a free multi-point inspection to go along with the airbag recall which I respectfully declined. He then asked me if I would wait or come back for my car and I said that I would wait. After an hour in the waiting room, Greg appeared to explain to me the repairs needed to my door locks, one to the driver-side door and the other to the left rear door. I knew that my left rear door lock had stopped working also but I was hoping that I could get away with only getting my driver-side door lock repaired to reduce my bill. Unfortunately, both needed to be repaired for the driver-side door lock to function properly again. Again, Greg was clear and concise in explaining the cost and repairs to me and answered all my questions. I approved the repair and he told me that it would take about an hour and a half. After another hour, Greg appeared again and this time, to let me know that the repair to my door locks have been completed, half an hour ahead of schedule! He answered my question about the warranty on the repair (he said that they have a warranty of 1 year and that if any part of the repair becomes defective within a year, they will fix it for free). I thanked him as we shook hands and he politely requested if I can give a review and share my experience of my visit to their dealership on this site. So here I am writing this review, which I don't normally do, but because of my pleasant experience, they deserve this. Thank you, Greg and Millennium Honda team! -Satisfied Customer More

Print

Quick to schedule The service team is always available for the time you need. Shuttle service is available also which is great. Coffee available also. Mr. Andrews also The service team is always available for the time you need. Shuttle service is available also which is great. Coffee available also. Mr. Andrews also remembers you and you car which is very personable. He makes you feel like your the only person he's dealing with even when its busy. More

Print

Mark Skawinski - A real professional - Top of the Line My 2014 Honda CRV has had an intermittent issue with low speed acceleration; it hesitates rather than smoothly accelerating. The car was in once befo My 2014 Honda CRV has had an intermittent issue with low speed acceleration; it hesitates rather than smoothly accelerating. The car was in once before for this issue and it wasn't resolved. On this latest visit to the dealer, for an inspection and oil change, Mark was the representative that I dealt with. I told him that the previous acceleration problem was still happening. He took the time to listen and get a good understanding of the issue, then said that he would go over it with the technician. After the car was worked on he explained that he was with the technician when the latest "codes" were uploaded, which means that he took the time to follow my CRV through the repair process. Mark was professional, knowledgeable and sincerely focused on getting the problem resolved. He truly represent Millennium Honda very well and should be recognized for doing so. Among the reasons that I purchased this CR-V from MILLENNIUM HONDA is that my last CR-V was purchased there. I could have gone to another dealer, or even considered a different vehicle, but I have had such excellent experience with MILLENNIUM HONDA's service department personnel (Greg Andrews and Mark Skawinski to name a couple of outstanding people) that I was not going to get a vehicle anywhere else. More

Print

Greg Andrews a Honest and Hardworking Manager I had numerous problems with a customer service representative for Millennium Honda he lied to me and had a arrogant attitude so I contacted the Bette I had numerous problems with a customer service representative for Millennium Honda he lied to me and had a arrogant attitude so I contacted the Better Business Bureau informing them of what transpired. My Andrews contact me, and since I have a magic jack we kept missing each other but he was persistent and professional in his telephone and actual service responses. He was a pleasure to deal with and more than kept his word to me since my car was actual services in less time than he said it would be. And the work was done in an excellent manner. He is a gem and I do appreciate his prompt and focused attention to this matter. I will come back to the service area because of him. The only thing that was promised to me and I didn't receive yet was a quote on a new and used Honda, but he said that would be forthcoming be the end of the day this coming Friday....and I do expect that will be so. Again, thank you for correcting a rather annoying problem. Sincerely, Michael Honigberg More

Print

Service The reason I service my Honda Accords at Millenium is because of the Assistant Service Manager, Gregory Andrews. Greg Andrews is a professional, cour The reason I service my Honda Accords at Millenium is because of the Assistant Service Manager, Gregory Andrews. Greg Andrews is a professional, courteous, caring, and responsible individual. He takes the time to explain what repairs are needed. He returns telephone calls, and answers any questions that I have. My car is ready when he says it will be, and he calls to notify me if I had dropped it off. The excellent service and treatment received as a customer, from Greg Andrews, is the reason I service my car at Millenium. More

Print

Service writer and mechanic In spite of having relatives in the auto repair business, I continue to use the dealer for all my service needs for my 2008 Pilot for two reasons, the In spite of having relatives in the auto repair business, I continue to use the dealer for all my service needs for my 2008 Pilot for two reasons, the Service Writer, Gregory Andrews and the Mechanic, Joseph Cardillo. Greg is professional, courteous and considerate. He exemplifies customer service. Most importantly he understands whatever mechanical problem I try to communicate and he thoroughly explains what may be the necessary repairs. He also, when necessary. follows up with me via telephone to keep me abreast of the repair/service situation. In other words, he is the best. Since I prefer to always have the same mechanic service my Honda, Joe has proven to be very knowledgeable and an excellent mechanic. He too, at my request at the time of pick up, will take the time to explain what was completed and why. Both of these gentlemen explain everything in a way that is easy to understand which gives the customer a comfort level to return in the future when needed. More

Print

Awesome service center Assistant Manager Gregory Andrews Greg is very helpful with all the service we needed for my Honda pilot. He always goes beyond his limit to help out. He start finding out from which p Greg is very helpful with all the service we needed for my Honda pilot. He always goes beyond his limit to help out. He start finding out from which part I need and checking with my insurance if I am covered. He takes all the responsibility. I always feel very comfortable dealing with. He is very pleasant to talk to. Dealing with Honda always been very easy because of Greg. Thank you very much Greg. More

Print

Good service and Communication Gregory Andrews Assistant Service Manager was a pleasure to deal with at the service desk I had experience an extended delay in the repair of my Hon Gregory Andrews Assistant Service Manager was a pleasure to deal with at the service desk I had experience an extended delay in the repair of my Honda Odyssey during a recall for an air bag replacement. The delay was the result of a mix up by the service techs not the service desk. Mr. Andrews resolved the issue. He is an asset to Millennium Honda. More

Print

problem solver Greg at Honda was fantastic. He went the extra mile to make sure the service on my accord got done and on time. "Cant do" is not in his vocabulary. Greg at Honda was fantastic. He went the extra mile to make sure the service on my accord got done and on time. "Cant do" is not in his vocabulary. Won't take my car anywhere else. More

Print

Reliability and great service too! We have been working with Greg Andrews for years. We are on our 4th Honda and have been very pleased. Greg is one of the strong reasons we have remain We have been working with Greg Andrews for years. We are on our 4th Honda and have been very pleased. Greg is one of the strong reasons we have remained loyal to Millennium Honda. He is knowledgeable and always follows up on any of our concerns. More

Print