Guillermo Hernandez
Guillermo Hernandez at Monrovia Chrysler Dodge Jeep Ram

Guillermo Hernandez

Sales

Monrovia Chrysler Dodge Jeep Ram

1450 S Shamrock Ave
Monrovia, CA 91016

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4.5
86 Reviews
4.5

86 Reviews

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86 Reviews of Guillermo Hernandez

July 17, 2026

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Had an awesome experience from the very start laughing with the service writer and he was very courteous; He thanked me for my Service :) More

by gramos3044
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Recommend Dealer
Yes
Jul 21, 2026

Monrovia Chrysler Dodge Jeep Ram responded

Gramos, Thank you for the feedback. The service writer's courteous, friendly approach clearly made for an awesome experience from start to finish.

July 15, 2026

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I was pleased with the ease of booking the maintenance service, the speed of being met by a service tech upon my arrival and the turnaround time for the services being provided. More

by Kahunarick
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Recommend Dealer
Yes
Jul 15, 2026

Monrovia Chrysler Dodge Jeep Ram responded

Easy booking, quick greeting, fast turnaround, that's a perfect trifecta! Thanks so much for this awesome review, we love hearing it!

May 20, 2026

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I will never go back here! Ever! Terrible all the way around.. Save your time More

by Christian
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Recommend Dealer
No
May 25, 2026

Monrovia Chrysler Dodge Jeep Ram responded

Christian, We sincerely apologize that your experience fell so far short of the standard we strive to deliver. We would very much welcome the opportunity to learn more about what went wrong and work toward making things right. Please don't hesitate to reach out to us directly at your earliest convenience so we can address your concerns properly. Respectfully, Monrovia Chrysler Dodge Jeep Ram

April 28, 2026

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This is my go-to dealership. The team members are always very attentive, friendly, and helpful. This most recent experience was no exception. From the moment I pulled into the ma More

by greganjwingert
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Recommend Dealer
Yes
May 06, 2026

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for your continued loyalty and for this wonderful review! We're thrilled Javier's prompt check-in and the collaborative effort of our entire service team made your most recent visit such a smooth and efficient experience. Identifying and resolving every concern within the estimated timeframe is a standard our team works hard to uphold and it's wonderful to hear that came through so clearly. We truly appreciate your recommendation and look forward to welcoming you back for every future service need!

April 07, 2026

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From beginning to end they were amazing. Communication was very transparent and easy to understand. Made sure we were trying taken care of and updated us frequently. More

by adilmansalamanca
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Recommend Dealer
Yes
Apr 07, 2026

Monrovia Chrysler Dodge Jeep Ram responded

Knowing that our team's transparent communication and frequent updates made you feel genuinely well taken care of throughout the entire process means everything to us. We never want any customer to feel left in the dark and we are so glad that came through so clearly.

January 16, 2026

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Transparent and helpful. Excited for what’s to come. Thank you for all the assistance. More

by B. Ntagu
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Recommend Dealer
Yes
Jan 16, 2026

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We’re glad to hear you found the experience transparent and helpful. We appreciate the opportunity to assist you and look forward to what’s ahead.

December 04, 2025

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Excellent service car i got is clean carfax nice driven quick service good customer service More

by Jd.co
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Recommend Dealer
Yes
Dec 04, 2025

Monrovia Chrysler Dodge Jeep Ram responded

We're so pleased to hear that you received excellent service and that you're happy with your vehicle's clean Carfax and condition. We appreciate your business and look forward to serving you in the future.

October 22, 2025

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Service was great, I did not have an appointment scheduled but got assisted the same day would definitely be coming back for my future needs. More

by jess12329892
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Recommend Dealer
Yes
Oct 22, 2025

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

September 09, 2025

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Frauds ! your finance guy is a fraud! The salesman only one thing the finance guy had me sign another. You guys are fraud. It’s disgusting and putting on yelp More

by TALKWITHLAURAREYES
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Recommend Dealer
No
Sep 10, 2025

Monrovia Chrysler Dodge Jeep Ram responded

We are sorry to hear about your less-than-outstanding experience. Please know we take pride in providing high-quality service to each customer, and we would like to speak with you to address your situation. At your earliest convenience, please contact me. - Charles Ma, cma@monroviacdjr.com or (626) 507-9500

September 04, 2025

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Guillermo Hernandez, was very articulate, and knowledgeable about the entire process, which made it so comforting for me every step of the way. More

by GMERITNEWS
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Recommend Dealer
Yes

Other Employees Tagged: Alberto Garcia, Ed Teshima

Sep 05, 2025

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

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