HAROLD SOLANO | Page 28

Great experience purchasing my new Cadillac Escalade I was not looking forward to buying a new car because I expected the high pressure sales tactics. I was pleasantly surprised to not have that happen. I was not looking forward to buying a new car because I expected the high pressure sales tactics. I was pleasantly surprised to not have that happen. I worked with Harold Solano and he was great! He was friendly and I felt he was fair and honest. He spent nearly two hours with me going over the features of my new Escalade! I felt like a VIP and will buy my next Cadillac there (in about 8 years ;) and would highly recommend them! More

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They made leasing a breeze! Thank you Harold for answering our many questions, for your honesty and kindness. Everyone made the process easy and were patient when we could only c Thank you Harold for answering our many questions, for your honesty and kindness. Everyone made the process easy and were patient when we could only come at a pretty late hour and kept them well past closing. Thank you again Harold and Billy! More

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Extraordinary Salesman There aren't enough words to describe how lucky we have been over the past 3 years to have Harold as our go-to. He has been extremely helpful on and o There aren't enough words to describe how lucky we have been over the past 3 years to have Harold as our go-to. He has been extremely helpful on and off the job. His ability to go above and beyond in customer satisfaction, car sales, and car service always has us coming back for trade-in's and/or new vehicle purchases. My mom has bought 4 vehicles with Harold due to his unquestioning measures. He is extremely knowledgeable in his field of work and because he's bilingual, all of our questions are answered with certainty and clarity. As we go in to have any work done with our vehicles he makes sure we have a loaner car ready to go so we can go about our days hassle free. I truly recommend Harold to each and every person looking for a vehicle. His hard work and dedication to our preferences assures us we have made the right choice in choosing Reno Buick GMC Cadillac. More

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Excellent Sales I recently upgraded my Cadillac to a newer model and called Harold Solano for assistance. He had sold me my original vehicle as well. I was amazed he I recently upgraded my Cadillac to a newer model and called Harold Solano for assistance. He had sold me my original vehicle as well. I was amazed he knew exactly what I require in a vehicle and within a few days had me in my new Cadillac. Harold and his staff including Billy went above and beyond to ensure I was completely satisfied with my purchase. Harold is extremely personable and friendly and definitely made the car buying experience a pleasure. I would highly recommend this dealership to all of my friends. Steve More

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Buying experience at dealership both harold and tucker are so very honest to deal with as is all employees at dealership they my deal happen for me my score for all 100% PLUS both harold and tucker are so very honest to deal with as is all employees at dealership they my deal happen for me my score for all 100% PLUS More

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Harold made the process easy Harold and Andrew were great. Very knowledgeable, personable, no BS, and easy to work with. Harold knows his product, and is 'no pressure' type of s Harold and Andrew were great. Very knowledgeable, personable, no BS, and easy to work with. Harold knows his product, and is 'no pressure' type of salesman. Andrew went out of his way to get us a great rate. Overall, great experience. I will be back! More

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Fun Experience I forgot how buying a new car can be a positive experience. Harold Solano simplified my choices after listening to my needs and got me into the right I forgot how buying a new car can be a positive experience. Harold Solano simplified my choices after listening to my needs and got me into the right truck on the first try. He carefully explained the vehicle options, trade-in process and 'extras' I should consider during the financing process. Andrew Eddy in finance was a pleasure to speak to while he explained all the various warranty and financing options. Thank you guys for making this easy and enjoyable! More

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Easiest Car purchasing experience ever From start to finish, the staff was responsive and easy to deal with. I got the car I wanted for a better deal than I was expecting. Harold listened From start to finish, the staff was responsive and easy to deal with. I got the car I wanted for a better deal than I was expecting. Harold listened to my needs and expectations and made it work! I will definitely be a return customer. More

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New car purchase We were not overly optimistic when we were introduced to Harold Solono! He made us feel very comfortable, asked what our expectation's were, then he p We were not overly optimistic when we were introduced to Harold Solono! He made us feel very comfortable, asked what our expectation's were, then he proceeded to lay out a plan for us to reach our goal! He was not trying to force us into that new SRX but after a lot of work & running back & forth to make sure we got what we wanted! He was very professional & look forward to working with him in the future! Also was impressed with Harold when he spent a lot of time explaining all the many features on the car & let us do hands on until we were comfortable! Jan & Ron More

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Broke (down) in Reno My 2011 Yukon Denali Hybrid decided to have its second major issue as I was 30 miles outside of Reno. I limped it into the service bay at Reno Buick My 2011 Yukon Denali Hybrid decided to have its second major issue as I was 30 miles outside of Reno. I limped it into the service bay at Reno Buick GMC Cadillac and shakily handed over the keys to the service department. As I sat in the waiting area, the lights of heaven were shining on a board there that said "We want to buy your car". As I pondered the thought, Harold Solano stopped in the waiting area and asked if I was ok and if I needed anything. I pointed at the sign and said I'm done with this car breaking down. I need something new. Harold was extremely professional and knew the inventory, as well as all of the features of each individual vehicle that he showed me. Harold was a riot to talk to, he and I had a great time on the test drive and I feel as though I made a friend not just a professional contact. Hopefully my new 2015 Sierra SLT will be with me for a long, long time. But, when I find myself in the market for something new, Harold will be my first call. I'm willing to drive 400 miles out of my way to buy a car from him again. Absolutely five star customer service from him!!! Thank you Harold!!! :) More

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