HAROLD SOLANO | Page 29

New car purchase We were not overly optimistic when we were introduced to Harold Solono! He made us feel very comfortable, asked what our expectation's were, then he p We were not overly optimistic when we were introduced to Harold Solono! He made us feel very comfortable, asked what our expectation's were, then he proceeded to lay out a plan for us to reach our goal! He was not trying to force us into that new SRX but after a lot of work & running back & forth to make sure we got what we wanted! He was very professional & look forward to working with him in the future! Also was impressed with Harold when he spent a lot of time explaining all the many features on the car & let us do hands on until we were comfortable! Jan & Ron More

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Broke (down) in Reno My 2011 Yukon Denali Hybrid decided to have its second major issue as I was 30 miles outside of Reno. I limped it into the service bay at Reno Buick My 2011 Yukon Denali Hybrid decided to have its second major issue as I was 30 miles outside of Reno. I limped it into the service bay at Reno Buick GMC Cadillac and shakily handed over the keys to the service department. As I sat in the waiting area, the lights of heaven were shining on a board there that said "We want to buy your car". As I pondered the thought, Harold Solano stopped in the waiting area and asked if I was ok and if I needed anything. I pointed at the sign and said I'm done with this car breaking down. I need something new. Harold was extremely professional and knew the inventory, as well as all of the features of each individual vehicle that he showed me. Harold was a riot to talk to, he and I had a great time on the test drive and I feel as though I made a friend not just a professional contact. Hopefully my new 2015 Sierra SLT will be with me for a long, long time. But, when I find myself in the market for something new, Harold will be my first call. I'm willing to drive 400 miles out of my way to buy a car from him again. Absolutely five star customer service from him!!! Thank you Harold!!! :) More

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I'd purchase from nowhere else! From start to finish, everyone was kind, knowledgable, helpful and fun! How many people can say they actually enjoyed the car buying process?! Harold From start to finish, everyone was kind, knowledgable, helpful and fun! How many people can say they actually enjoyed the car buying process?! Harold Solano was professional and walked me through every step, thank you! I will continue to recommend Reno Buick GMC Cadilic and Harold Solano! More

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Emergency car repair I was traveling through when my car suddenly developed a drop in power. I found this dealership and drove in. They found a way to get my car scheduled I was traveling through when my car suddenly developed a drop in power. I found this dealership and drove in. They found a way to get my car scheduled in to get checked out. As soon as they found the problem a replacement part was next day shipped, I was given a ride to a local hotel and picked up the next day. My car and I were back on the road with as little inconvenience as possible! They even put me to the front of the line and on my way by first thing in the morning. I really appreciated the friendly supportive staff! More

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A rewarding day Before going to the dealership, I went on line to read some of the reviews. I noticed that Harold Solano's name was mentioned several times with real Before going to the dealership, I went on line to read some of the reviews. I noticed that Harold Solano's name was mentioned several times with really good reviews. So when my wife and I went to the dealership, we asked for Harold. We are glad we did. He made our day enjoyable and at the end of the day we got the perfect car for us. If you want to have a rewarding day looking for a car, go ask for Harold as we did. More

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Traded GMC CANYON For 2015 GMC Sierra Dealt with HAROLD SALONO And JOHN so honest with helping me with my purchase and also Harold was even off that day saturday 09-26-15 and called me at Dealt with HAROLD SALONO And JOHN so honest with helping me with my purchase and also Harold was even off that day saturday 09-26-15 and called me at least 5 times to make sure all was going well. John made me take truck home to see how I would like and keep it and drive what a TEAM both Harold and John are I would never buy from no other dealer. No sales pressure JUST GREAT PEOPLE I WOULD RECOMMEND THIS DEALER Thank you Chris L Reno Nv More

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Great Help!!! I came into the sales department to look for my sales man Keith, I ran into a woman that couldn't be bothered to help me instead she sent me to the se I came into the sales department to look for my sales man Keith, I ran into a woman that couldn't be bothered to help me instead she sent me to the service department. While at the service department they were very kind in helping me fix my oil light that wouldn't go off and while waiting Harold Solano walked up and asked if there was any thing that I needed and I said yes I have a problem with my phone in my new car I explained that my sales person Keith was not in that day and Harold was great to step in and help me. He reset my phone for me in my car and explained that when my LG cell phone gets updates that sometimes it makes my phone in my car go wacky. Well thanks to him it all works now he was a great help and to also assist a co-worker that wasn't there. No thanks to the woman that didn't want to assist me she just sent me away to be Harolds problem. Thanks Harold you were great. Blessings to you SP. More

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I love my new Terrain ! I went into the dealership knowing exactly what I wanted and Harold made it happen. He offered great customer service, and he even takes the time to f I went into the dealership knowing exactly what I wanted and Harold made it happen. He offered great customer service, and he even takes the time to follow up. I would definitely recommend you ask for Harold if your looking to purchase from GMC. More

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Amazing Dealer Support! Amazing Yukon! I love my Yukon XL purchased at Reno Buick GMC a few years ago! But, I love the guy who sold me the car even more! Harold Solano and I went out on a I love my Yukon XL purchased at Reno Buick GMC a few years ago! But, I love the guy who sold me the car even more! Harold Solano and I went out on a test drive and we ended up chatting at a Starbucks nearby. I told him about how our family owned a Lake Tahoe vacation home and he told me he would take care of our new Yukon for us. He spoke to the owner of the dealership who supported the idea and Harold has become a part of our family ever since. I have never heard of such service and commitment from a salesperson or a dealership. Harold and this dealership have earned a lifelong relationship with my entire family. Thank you Harold! More

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Excellent service Took my Encore in for an oil change and a hand brake recall. Steve Doss was my service writer and was very helpful and friendly. I had to come back Took my Encore in for an oil change and a hand brake recall. Steve Doss was my service writer and was very helpful and friendly. I had to come back for some really minor things and Steve took care of them right away. I also dealt with Harold Solano. He went way out of his way to review and explain all the technical features in my vehicle. I really appreciated his kindness, help and knowledge!! Best customer service I have ever had!! More

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