HAROLD SOLANO | Page 31

One year and seven Mths ago we purchased a jeep grand Cherokee it was nice! but not what we wanted but Harold Solano worked with us and now we are in a Cadillac our dream car (SUV) Love It!, When we cam Cherokee it was nice! but not what we wanted but Harold Solano worked with us and now we are in a Cadillac our dream car (SUV) Love It!, When we came back to look at the Cadillac we meet Joelene Strozzi extremely informative on Cadillac she showed us what was in inventory for our price point, I am a very challenging customer, Herold put up with me being a challenging customer and I will continue to purchase vehicles from Harold and Joelene and Mike Gomez worked very hard to give me a very good deal and I will be a loyal customer to your company, " MY PARTNER AND I ARE SO HAPPY WITH OUR CADILLAC" one again thank you for Harold's and Joelene's outstanding attention to us as customers, look forward to continue our business relationship in the future with them...... Sincerely Richard and Bill Rafanan Vierich "THANK YOU SO MUCH" More

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After retiring we planned on doing a lot of traveling. Gas prices had already diminished our plans so we bought a small new 2011 Dodge Crew with an expectation of getting good gas mileage. We were surpris Gas prices had already diminished our plans so we bought a small new 2011 Dodge Crew with an expectation of getting good gas mileage. We were surprised to find the gas mileage was not much better than the old car (2002 Cadillac Escalade) we traded in and it was very uncomfortable. The seats were not built for comfort; after a couple of hours riding it was necessary to stop and walk around. When turning a corner it always felt like the car was going to roll over. It did have some great electronics but it felt like we were riding in a tin can. We had also become totally disenchanted with the car dealer (Carson (NV) Dodge Jeep). The low tire indicator kept coming on showing a low tire on the right rear. We took it back to them three times (a 130 mile round each trip) to have the problem checked. When after the second trip we were still having problems I asked if they had dunked the wheel and tire to check for leaks; I was told they had pulled the wheel off, filled it to maximum pressure and all was well. They stated they thought maybe filling to max pressure might have sealed any leak. When the problem continued I took the car back again. On the third trip I was looking at the service work order from the second trip and found a hand written note saying there was a nail in the tire. Nothing had been done about the nail causing us to make the third trip. They pulled the nail out and fixed the leak but because the tires are not covered under the warranty they charged me $42.00 to repair the leak which should have been found on the first trip and by all means on the second trip when the nail was first found. Several other similar problems and long waits at the business while the car was serviced and what seemed to be a poor customer service attitude we decided it was time to go elsewhere. We knew we were upside down in the Dodge but knew we could no longer deal with the car or Carson Dodge Jeep. We stopped at Reno Buick GMC Cadillac and met with Harold Solano. Harold showed himself to be a very professional salesperson. He was knowledgeable of the vehicles on the sales lot and showed us used as well as new vehicles. He had no problem explaining the merits of each vehicle. He worked with us for the best part of the day leaving us with no unanswered questions. We settled for an older car and one we know will get less gas mileage but one we now will be far more comfortable and from the atmosphere and mood of the other employees, we will find far greater comfort in working with the Reno Buick GMC Cadillac staff. More

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From my entry until the exit this entire experience was quick and easy. I would definitely tell friends or family members about this dealership to ensure they receive outstanding service. quick and easy. I would definitely tell friends or family members about this dealership to ensure they receive outstanding service. More

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Harold was most friendly and extremely knowledgable of all the vehicles we looked at. Very impressive. We were thoroughly happy and would recommend Reno Buick and Harold Solano to any one and everyone ! all the vehicles we looked at. Very impressive. We were thoroughly happy and would recommend Reno Buick and Harold Solano to any one and everyone ! Our vehicle delivery was perfectly timed and Harold was detailed in giving us our grand tour of our new vehicle. The Terrain we bought was perfect and that is all Thanks to Harold and the Reno Buick staff! We are so gratful for all your help through this process. Thank you Harold, your the best! More

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My overall experience was great, I worked with Harold successfully to find myself a new truck that fit my needs and budget. Unlike many other dealers at your average car dealership, Harold is friendly, p successfully to find myself a new truck that fit my needs and budget. Unlike many other dealers at your average car dealership, Harold is friendly, patient and not pushy. I would recommend Harold Solano and Reno Buick GMC if your interested in purchasing a new vehicle. More

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My Experience with Reno Buick GMC Cadillac was hassle free and great. I purchased a new Acadia Denali and Love it!! Harold the sales person walked me through the entire car and all its features. He to free and great. I purchased a new Acadia Denali and Love it!! Harold the sales person walked me through the entire car and all its features. He took the time to set up my blue tooth and On Star. There are so many new features to this SUV that I was so glad He explained it all to me. I also have his Cell phone and business card, and he has always been attentive and calls me back ASAP if I didn't reach him the first time. Great Follow-up. More

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This is the 3rd used car I have bought from Harold. He is very knowledgable with my needs of an automobile and thinks about that first. The other two cars/trucks I purchased from him, have lasted up to 1 is very knowledgable with my needs of an automobile and thinks about that first. The other two cars/trucks I purchased from him, have lasted up to 10 years, showing the quality of used cars/trucks he has sold me. He is also available after the sale, for any questions I might have regarding the purchased vechicle. Thanks Harold! More

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This was the best experience my husband and I have ever had when purchasing a vehicle. The entire process was very smooth and professional. I would highly recommend this dealership. had when purchasing a vehicle. The entire process was very smooth and professional. I would highly recommend this dealership. More

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Seriously didn't think I would be able to get auto financing due to my situation, but Harold Solano persuaded me to give Reno Buick GMC a try. Very reluctant to even go in, so I corresponded with Haro financing due to my situation, but Harold Solano persuaded me to give Reno Buick GMC a try. Very reluctant to even go in, so I corresponded with Harold via e-mail and text messaging before he convinced me to come in but only after I told him he'd be a miracle worker if he could get financing for me. Well, Harold (with the help of Mike Cogliano) got me an auto loan w/ great terms - so, I have to say it, Harold was indeed a miracle worker! :) THANK YOU Harold! Needless to say, I would definitely recommend Reno Buick GMC if you even think you can't get financing - to increase your chances, ask for Harold Solano and Mike Cogliano. More

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Harold is great to work with very low pressure and makes you feel very welcome and comfortable. The dealership should have Harold teach new sales people how to interact with customers. This is my third car you feel very welcome and comfortable. The dealership should have Harold teach new sales people how to interact with customers. This is my third car purchase from Harold repeat businees is the best sign of his relationship with his customers. More

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