HAROLD SOLANO | Page 30

They've earned a life long customer. Harold and Ernie were the nicest, most helpful people. They really went way beyond what I expected when we brought our Cadillac in with a Nav. system Harold and Ernie were the nicest, most helpful people. They really went way beyond what I expected when we brought our Cadillac in with a Nav. system problem. I could not recommend anyone more highly if you're looking for excellent, courteous service. Not only will Reno Buick, GMC, Cadillac get our future service business, we'll be buying our next vehicle from them as well. More

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Harold takes the pain out of car buying What a positive experience I had in purchasing my Yukon Denali. Although car buying is not usually considered a "pleasant experience", I would have to What a positive experience I had in purchasing my Yukon Denali. Although car buying is not usually considered a "pleasant experience", I would have to say mine was just that. Harold made the process as pleasant and painless as possible. His level of patience and understanding is refreshing. It is evident that Harold truly understands the needs of the customer and takes his job very seriously leaving no margin for error in the buying process. More

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Harold is wonderful I've bought and leased all of our vehicles at Reno GMC Buick Cadillac since 2007. Harold was a great help in purchasing my Terrain in 2010 and a trem I've bought and leased all of our vehicles at Reno GMC Buick Cadillac since 2007. Harold was a great help in purchasing my Terrain in 2010 and a tremendous help in leasing my SRX most recently. I had brought in my Terrain for some service and had a Cadillac loaner, Harold was patient with me as we went over the information to lease versus buy. I've always had great customer service, follow-through and friendliness each and every time I've come into the show room. Harold was personable and explained everything that I needed to know about my new car. Test drives were easy and thorough. I highly recommend Harold if you are looking for a new vehicle. We'll be back again for our next vehicle. Thank you!!! Also to note that MIke G made the paperwork easy and quick for both my husband and I to sign. Lynnette L in Service was amazing when I came in for the Terrain and helped me get the loaner and authorization for the Terrain. Wonderful, outgoing and always smiling... a GREAT help! She was there for me until the end when I decided to lease the SRX and introduced me to Harold when I mentioned that I was thinking of leasing. GREAT TEAM work and wonderful people; highly recommend as a caring dealership! More

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I will NEVER buy a car anywhere else!!! I purchased my new truck from Harold Solano recently, and I didn't have to lift a finger. He let me know what was going to happen, when it was going I purchased my new truck from Harold Solano recently, and I didn't have to lift a finger. He let me know what was going to happen, when it was going to happen, and why it was going to happen. The entire experience restored my faith in humanity as well as Car Salesmen in general. Greg Overby is the best Service Manager in Reno. He is always a phone call away and is ready, willing, and able to answer any question I may have. I will never buy a car from anywhere else but Reno Buick GMC Cadillac. Thank you for your kind, experienced, speedy, professional, and knowledgeable service! More

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THE BEST CAR BUYING EXPERIENCE WE'VE EVER HAD....BY FAR! May-2014 We had our GMC truck totaled in an accident. My husband & I knew it was going to be tough to work everything in under our very tight time fr May-2014 We had our GMC truck totaled in an accident. My husband & I knew it was going to be tough to work everything in under our very tight time frame. We knew we wanted to get another really great truck. But, to get everything from inspection of the totataled truck, a properly estimated payout to us & get a check cut & have it all completed by the insurance co. before I had a scheduled surgery 6 days later & then STILL have enough time to find a "really great truck" that my husband & I both would love, would've been difficult enough! But, we also needed to get our new truck, before I went into the hospital in less than a week! Well, considering our GMC truck LITERALLY saved my husband's life in that accident & he was able to walk away with minor bruises....We started our search by looking at the website online under Reno Buick Gmc Cadillac. (That was a great decision!) We saw 3 or 4 trucks online that we really liked & called Mr. Harold Solano at the dealership.Harold arranged to bring us, ANY 1, OR ALL OF THE TRUCKS WE LIKED FOR A TEST DRIVE! We told him which 1 we preferred the most, & he brought it by at a convenient time & we test drove the truck, & we both loved it! Once we explained everything about the situation, Harold took over & said "Don't worry about anything, we'll get it all handled in time! If the insurance company can come through, so can we at Reno Buick GMC Cadillac!" And he was not kidding! We not only had our newly purchased truck in time, Harold even offered to pick my husband up! Harold offered to bring all of the normal "stack of dealership paperwork" to us, so we wouldn't have to drive down to the dealership from the Spanish Springs area! That's just a level of "Customer Service" that cannot be taught! Harold is genuinely a great full service salesperson, but he's an even greater gentleman! He truly cares about you even after the sale! THERE IS A TEAM THAT CAN'T BE BEAT! RENO BUICK GMC CADILLAC & (SENIOR SALESPERSON) MR. HAROLD SOLANO! We recommend them to everyone! Sincerely, Mr. & Mrs. Mike & Renee C. More

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You want thie best sales service in the car business, go see Harold Solano, really. I am not the easiest guy to sell a car to, yet Harold Solano did everything a human could do to help me find the exact car see Harold Solano, really. I am not the easiest guy to sell a car to, yet Harold Solano did everything a human could do to help me find the exact car I wanted. We wound up getting a car from Illinois! I leased a 2014 Cadillac CTS from him and the service he gave to me was seriously impressive. He wasn't just there to sell a car, he went way beyond any possible expectation and I am sooooo grateful for having worked with Harold. The dealership even gave me a fantastic loaner car until mine arrives. The IT guy and sales manager were equally impressive. They simply earned my business. Well done, GM team! More

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By far, the greatest experience we could ask for in buying a new vehicle. We had the pleasure to work with Harold and Jolene at Reno Buick GMC and could not be happier! From the minute we walked in, ev buying a new vehicle. We had the pleasure to work with Harold and Jolene at Reno Buick GMC and could not be happier! From the minute we walked in, everyone was so helpful and made the process absolutely enjoyable. Harold and Jolene were so accommodating, we will absolutely buy our next vehicle from them. Thank you for everything, we are so very happy and will be referring everyone we talk to to Reno Buick GMC. More

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Harold was wonderful to work with. He truly CARES about each customer and wants to do the right thing, no matter what!. It can sometimes be tough to trust when buying a car because of all the horror stori each customer and wants to do the right thing, no matter what!. It can sometimes be tough to trust when buying a car because of all the horror stories we hear but Harold is one to trust. We are so glad we bought the Suburban from him. More

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One year and seven Mths ago we purchased a jeep grand Cherokee it was nice! but not what we wanted but Harold Solano worked with us and now we are in a Cadillac our dream car (SUV) Love It!, When we cam Cherokee it was nice! but not what we wanted but Harold Solano worked with us and now we are in a Cadillac our dream car (SUV) Love It!, When we came back to look at the Cadillac we meet Joelene Strozzi extremely informative on Cadillac she showed us what was in inventory for our price point, I am a very challenging customer, Herold put up with me being a challenging customer and I will continue to purchase vehicles from Harold and Joelene and Mike Gomez worked very hard to give me a very good deal and I will be a loyal customer to your company, " MY PARTNER AND I ARE SO HAPPY WITH OUR CADILLAC" one again thank you for Harold's and Joelene's outstanding attention to us as customers, look forward to continue our business relationship in the future with them...... Sincerely Richard and Bill Rafanan Vierich "THANK YOU SO MUCH" More

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After retiring we planned on doing a lot of traveling. Gas prices had already diminished our plans so we bought a small new 2011 Dodge Crew with an expectation of getting good gas mileage. We were surpris Gas prices had already diminished our plans so we bought a small new 2011 Dodge Crew with an expectation of getting good gas mileage. We were surprised to find the gas mileage was not much better than the old car (2002 Cadillac Escalade) we traded in and it was very uncomfortable. The seats were not built for comfort; after a couple of hours riding it was necessary to stop and walk around. When turning a corner it always felt like the car was going to roll over. It did have some great electronics but it felt like we were riding in a tin can. We had also become totally disenchanted with the car dealer (Carson (NV) Dodge Jeep). The low tire indicator kept coming on showing a low tire on the right rear. We took it back to them three times (a 130 mile round each trip) to have the problem checked. When after the second trip we were still having problems I asked if they had dunked the wheel and tire to check for leaks; I was told they had pulled the wheel off, filled it to maximum pressure and all was well. They stated they thought maybe filling to max pressure might have sealed any leak. When the problem continued I took the car back again. On the third trip I was looking at the service work order from the second trip and found a hand written note saying there was a nail in the tire. Nothing had been done about the nail causing us to make the third trip. They pulled the nail out and fixed the leak but because the tires are not covered under the warranty they charged me $42.00 to repair the leak which should have been found on the first trip and by all means on the second trip when the nail was first found. Several other similar problems and long waits at the business while the car was serviced and what seemed to be a poor customer service attitude we decided it was time to go elsewhere. We knew we were upside down in the Dodge but knew we could no longer deal with the car or Carson Dodge Jeep. We stopped at Reno Buick GMC Cadillac and met with Harold Solano. Harold showed himself to be a very professional salesperson. He was knowledgeable of the vehicles on the sales lot and showed us used as well as new vehicles. He had no problem explaining the merits of each vehicle. He worked with us for the best part of the day leaving us with no unanswered questions. We settled for an older car and one we know will get less gas mileage but one we now will be far more comfortable and from the atmosphere and mood of the other employees, we will find far greater comfort in working with the Reno Buick GMC Cadillac staff. More

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