HECTOR F. CASTANEDA Jr

Duval Acura is NOT the wonderful dealership it use to be! My husband and I have been buying cars from Duval Acura for over 18 yrs! We trade in our SUV every 3 years, so that's a lot of business we have given My husband and I have been buying cars from Duval Acura for over 18 yrs! We trade in our SUV every 3 years, so that's a lot of business we have given them. Buying a car is not something any of us enjoy doing and I know I don't have to explain why that is! We have stuck with Duval Acura all these years, because our experience has always been pleasant and we have always felt very comfortable throughout the whole process, that is until recently. Over the past 6 weeks our opinion of Duval Acura has completely changed. Joe Cutaia emailed us that we were eligible to trade in our 2018 Acura RDX and in the email was his personal contact information, We called and left him a detailed message, he did not return our calls. 2 weeks later, we called him again and left him a voice mail, once again, he never returned our call. We called Duval Acura and asked to speak with management, we were told they were busy and someone would return our call, once again, our call was not returned. We called again and spoke with Tim, manager of used car sales, he told us he would give the message directly to James Saale, manager of Duval Acura, days went by and James Saale never returned our call. We received a text from Joe Cutaia asking if it was okay with us if he communicated with us via text message, I texted him back saying yes, that was days ago, never heard from him again. I have since blocked his number. I did finally get to speak with James Saale and I am beyond disappointed in how he handled the entire call regarding me explaining to him how rudely my husband and I have been treated by Duval Acura. We have been dismissed over and over again and although James said he was embarrassed of the way his staff behaved, his action spoke volumes that he really doesn't care about us or our experience with Duval Acura. James Saale is a disappointment to say the least. He has completely changed our opinion of the dealership and after almost 20 years of being loyal customers, they have lost our business. Whoever is responsible for putting James Saale in a management position at Duval Acura has done a disservice to the dealership. They were a 5 star dealership for the past 18 years we have been a loyal customer of theirs, now they are MAYBE a 2, if that. I could never say enough good things about them for so many years, now I can't even come up with one thing good about them. There's an old saying, "The Fish Stinks From The Head" and I can not think of a better way to put what has happened to Duval Acura. The leadership at Duval Acura has destroyed their once great reputation. We are not longer part of the Duval Acura family, because there is no family there anymore. That entire feel is gone, the leadership that is now over that dealership has destroyed all it once was. Going forward, we will be giving our business to Acura of Orange Park. Duval Acura no longer deserves our loyalty. Very sad about what happened to Duval Acura. Someone made a very poor decision putting James Saale in a leadership position, he is in no way competent and he has no clue how to deal with customers. We spoke with him for over an hour on the phone and it was clear the entire time, he was struggling with not knowing how to respond to us about the issues we came to him about. He has no idea what he's doing and the entire dealership is suffering because of him. More

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Great Service! Took care of me soon as I entered the lot and guide me through everything I needed to know and ease the decisions and great business! and guide me through everything I needed to know and ease the decisions and great business! More

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always a great experience dealing Duval Acura thanks to Arick Armenta going in for service is a great experience the best. the entire staff are so helpful what ever Acura has going keep it up. thanks to Arick Armenta going in for service is a great experience the best. the entire staff are so helpful what ever Acura has going keep it up. More

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Was greeted by an enthusiastic old gentleman Joe, who steered us to a wonderful salesman Hector. Fantastic service is an understatement, these guys made us comfortable straight out the gate. Refreshing, steered us to a wonderful salesman Hector. Fantastic service is an understatement, these guys made us comfortable straight out the gate. Refreshing, these dudes actually enjoy their work! A++++++++ More

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Hector was courteous, professional, and new his product. I have been shopping for a car for several months and Duval Acura has far surpassed other dealerships on all levels. Dealership was definitely custo I have been shopping for a car for several months and Duval Acura has far surpassed other dealerships on all levels. Dealership was definitely customer focused. More

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Roger was Awesome Thanks Roger for another great Acura, Both my mother and I love our vehicles. You have truly made my wife happy with our ne RDX. Thanks Thanks Roger for another great Acura, Both my mother and I love our vehicles. You have truly made my wife happy with our ne RDX. Thanks More

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Excellent Service My husband and I had the best experience at Duval Acura. Not once did we feel pressured to buy a car. Both Curtis and Hector were awesome to work wi My husband and I had the best experience at Duval Acura. Not once did we feel pressured to buy a car. Both Curtis and Hector were awesome to work with. They were kind, friendly and never pushy. I am a happy new owner of a 2019 MDX, and I love it! I will be recommending Duval Acura from now on. More

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People you can trust. Great people, friendly, helpful and caring. This is my second purchase eith Duval Acura. I have used their service department for years. Always a p Great people, friendly, helpful and caring. This is my second purchase eith Duval Acura. I have used their service department for years. Always a pleasing experience. More

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Outstanding experience!! Duval Acura has always provided me with the highest quality service. It is clear that their team in concerned more about the customer's experience tha Duval Acura has always provided me with the highest quality service. It is clear that their team in concerned more about the customer's experience than they do profit. This attitude and culture keeps me coming back. This was my 4th car purchased so far. I am a customer for life! More

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Honest and helpful! Hector helped me find the car that had everything I wanted! He was patient and there was no pressure to make a decision. It was the best experience I Hector helped me find the car that had everything I wanted! He was patient and there was no pressure to make a decision. It was the best experience I've had when purchasing a car! More

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