Habib Chaaya
Habib Chaaya at Ira Subaru

Habib Chaaya

Product Sales

Ira Subaru

97 Andover Street
Danvers, MA 01923

Contact Me
4.7
51 Reviews

Highly motivated Sales Consultant developing strong customer relationships and interacting with prospective customers via telephone communication and computer technology.

Dealership Experience

2 yrs, 10 mos

Industry Experience

2 yrs, 10 mos

Languages Spoken

Arabic Arabic

English English

View more languages
4.7

51 Reviews

Write a Review

51 Reviews of Habib Chaaya

August 31, 2026

Dealership Rating
Employee Rating

Their dealership will try to charge for services not necessary. I took my 2017 Subaru Forester in to get the keyless entry repaired. They tried to charge $350 for a part that is listed for $180 on Suba More

by Kyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 03, 2026

Ira Subaru responded

Kyle, thank you for taking the time to share your feedback. I'm sorry we left you feeling this way. While I respect your perspective, there is often additional context behind a diagnosis and repair recommendation that cannot be fully captured in a review. In the case of the keyless entry concern, it appears the online pricing you referenced may have been for a single component, while our estimate likely included additional parts or keys. Similarly, any recommendation related to your coolant leak would have been based on the condition of the vehicle and our findings at the time of inspection. Our goal is never to sell repairs that aren't needed. In fact, this is exactly why we utilize digital inspections and technician videos whenever possible. We want our customers to see what our technicians see, understand why recommendations are being made, and have the information needed to make an educated decision regarding their vehicle. We also stand behind the work we perform. Our philosophy is to recommend repairs that properly address the concern and help prevent future failures, rather than simply applying a temporary fix. We understand that every customer must balance repair costs against the age and mileage of their vehicle, and we respect those decisions, even when they differ from our recommendations. We appreciate your feedback and would welcome the opportunity to review your experience with you directly. Daniel Hutt | Service Director (978) 739-8866 dhutt@group1auto.com

Sep 03, 2026

Kyle responded

Hi Daniel, For the coolant leak, I personally showed the service representative the spot of the leak, then the service technician only quoted the radiator which was not needed and I had to walk back to the bays from the showroom to point out the area of the leak. The service rep ignored my information without documenting it and it was unprofessional. For the quote on the remote keyless entry, this came back with $349 on the part alone without any labor if I bought it directly from the dealership. The total estimate wasn't fully transparent and was for $638.12 for the parts and labor $44 in shop supplies, and $29.88 in tax for a total of $722.00. I did not need any additional keys as they are both still functional as I'm writing this review. When I looked up the exact part that was being sold this was for a total price of $210.95 from this website. The part it s listed at $314 without the discount applied. https://parts.subaruonlineparts.com/oem-parts/subaru-control-module-88035sg001?srsltid=AfmBOoq4AGBvY_azPJhw_7mIfq_ptKZX4Ok301N-HG6rnqPekOiXcnl4 Your defensive response of "I'm sorry you left feeling that way" lacks any accountability and I'm writing this response to hopefully give the next person who comes in a better experience than what I had. Sometimes a temporary fix is nice for the people who are struggling, I just had a baby and the extra $750 for remote keys working is a luxury expense I personally can not afford. Your service department did not even present the temporary fix for me. It was something I had to figure out myself and was able to learn and research from the 5 minutes of receiving the estimate to speaking with the representative. I want to voice solutions that you can maybe implement with the next people who come in Tips to improve service: - offer price matching on parts. This is something you can find at Autozone, Napa, O'reillys - have the technicians perform a more thorough diagnostic. I don't believe they were wrong, but setting an appointment and having a line of other cars leads me to believe the technicians are rushed and more appointment slots are allotted than their team can manage. You can reduce the number of appointments available to give a more personal experience rather than a churn and burn approach -Disable the automated responses on your CRM. While I'm guessing on this, I believe you may use salesforce for this and the automated responses aren't a human touch, it feels robotic and I'm talking with ai. Sincerely, Kyle

July 21, 2026

Dealership Rating
Employee Rating

They were all very helpful when we were deciding what car to purchase. They made the whole process painless! More

by Maryfiricano
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jean Pierre "JP" El Hachem

Jul 22, 2026

Ira Subaru responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 16, 2026

Dealership Rating
Employee Rating

I want to thank Ira Subaru for finding out and fixing my random beeping 2019 Outback. We have owned several Subaru’s over the years. We recently purchased a 2026 Crosstrek Limited from Ira Subaru. Habib fro More

by lawrenceboisseau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luisa F. Lopera

Jul 17, 2026

Ira Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ira Subaru. We're looking forward to your next visit with us!

July 10, 2026

Dealership Rating
Employee Rating

I found exactly what I was looking for using AI and then went in to the store and so far very friendly and knowledgeable I recommend them highly More

by Jamesfwells1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 11, 2026

Ira Subaru responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 08, 2026

Dealership Rating
Employee Rating

Every person at IRA Subaru is friendly, knowledgeable, and helpful. I worked with Habib yesterday who helped me as I traded my expiring lease for a new lease. He could not have been more caring and profes More

by sclyle25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 10, 2026

Ira Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 26, 2026

Dealership Rating
Employee Rating

We arrived early and the serviceman we had was extremely attentive & courteous After my car was ready the outcome of the minor issues that I had were resolved by him very fast! he took the time to walk More

by allesandra1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jean Pierre "JP" El Hachem

May 29, 2026

Ira Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

May 20, 2026

Dealership Rating
Employee Rating

Every time I go to the dealership it has been a wonderful experience Whether it is when I bought the car or coming back for service and maintenance. Simply wonderful More

by angelface0513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2026

Ira Subaru responded

Hi, thank you so much for your positive comments about Ira Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 13, 2026

Dealership Rating
Employee Rating

My experience with both the sales and service departments has been positive. I plan on continuing to get my car serviced at the dealership More

by karin.ob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2026

Ira Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 04, 2026

Dealership Rating
Employee Rating

Great service and friendly. Communicate well and is willing to work with you to meet your need. More

by Yokly Leng
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 07, 2026

Ira Subaru responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 24, 2026

Dealership Rating
Employee Rating

Everybody has been very helpful and knowledgeable, our salesman, Habib is Top notch. He is the best ever. More

by ellen h gormley
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Feb 27, 2026

Ira Subaru responded

Hi Ellen, we're happy you found our staff to be so supportive during your experience here at Ira Subaru. Feel free to reach out to us if you need anything. Have a wonderful day.

1
...

Dealership Inventory (288 Vehicles)

new 2026 Subaru Forester car, priced at $31,095
2026 Subaru Forester
new
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
new 2026 Subaru Crosstrek car, priced at $36,554
2026 Subaru Crosstrek
new
Crystal White Pearl exterior
CVT
All-wheel Drive
new 2026 Subaru Forester car, priced at $34,270
2026 Subaru Forester
new
Crystal Black Silica exterior
CVT
All-wheel Drive
used 2024 Subaru Ascent car, priced at $37,372
2024 Subaru Ascent
used
Crystal White Pearl exterior
Automatic
All-wheel Drive
new 2026 Subaru Forester car, priced at $34,891
2026 Subaru Forester
new
River Rock Pearl exterior
CVT
All-wheel Drive
new 2026 Subaru Crosstrek car, priced at $35,129
2026 Subaru Crosstrek
new
Ice Silver Metallic exterior
CVT
All-wheel Drive