Thank you for the kind words regarding our service team. Come see us again.
March 22, 2021
"I don't have any issues with the service department they..."
- JDKIRKLAND58 Verified Customer
I don't have any issues with the service department they got me in on time it was quick the only issue maybe is the last couple of visits I haven't been able to get my truck rinsed off or washed whatever but that was a nice so that was a nice surprise when it did happen
Thank you for the review. We are happy to hear that your visit to our service department was a good one. Come see us again soon.
December 02, 2020
"The work was fine, no issues. I appreciated that after..."
- PAPILLON.BELLE Verified Customer
The work was fine, no issues. I appreciated that after some advocacy they put me in a lot vehicle to drive while they worked on my car. The organization and communication were horrific. I thought they would have my car for a day and instead they had it for 13 days. My car was “done” on a Friday, but they called late in the day. I was driving through by the dealership Saturday and they weren’t able to get my car because they didn’t know where it was!! I had to call daily for updates and even when I was told they would call me it rarely happened.
Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark.
Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at email@example.com or 719-228-3221 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon.
October 12, 2020
"My wife and I had a good experience with this dealership...."
- JDHAYASHIDA Verified Customer
My wife and I had a good experience with this dealership. We were treated well and was not pushed to purchase a vehicle that we were not happy with. The dealer brought in a car that specifically fit our needs. We then brought our new vehicle in for service and everything was completed to specifications. Thank you.
Thank you so much for sharing. It's always a pleasure to help people find the right car for them. Car buying is a big decision, and we never want to pressure or push someone into something that is not right. Enjoy your new vehicle, and we look forward to seeing you next time!
September 28, 2020
"I like the fact that when issues pop up they do their..."
- HATE SURVEYS Verified Customer
I like the fact that when issues pop up they do their best to make sure it gets addressed as soon as possible. Fabian especially is a great problem solver.
Thank you for your feedback and suggestion! We truly appreciate you taking the time to share. Its messages like this that will help us continue to improve. Glad we were able to help you get your car serviced and we look forward to seeing you at your next appointment!
July 12, 2020
"They got my spare keys programmed but it took longer than..."
- regan.nikole2020 Verified Customer
They got my spare keys programmed but it took longer than they said it was going to take. But over all they got it done.
Thank you for taking the time to write a review about your experience. We appreciate your honest feedback and do apologize for the delay. Happy to hear you're all set and come see us for any additional needs that may come up. See you next time.
By referring an employee you worked with, you agree to share your email address with this dealership so they can contact you should you qualify for their referral bonus. Qualifications for referral bonuses vary by dealer.