Hamdija Mustafic | Page 5

Was able to test drive both cars of interest and went home with a new car. Received great service and the staff was friendly. Loving the new car so far! home with a new car. Received great service and the staff was friendly. Loving the new car so far! More

by yeng vang Verified Customer Verified Customer

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I enjoyed the experience until I ran into a problem before I came back to give a copy of my title. Unhappy that my sales rep didn't bother with my email to let him know and ask for help. before I came back to give a copy of my title. Unhappy that my sales rep didn't bother with my email to let him know and ask for help. More

by sassyhotlady Verified Customer Verified Customer

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I came in to see if i could trade in my vehicle and got amazing and fast service! I love coming to rapids Honda it is clean, friendly and always exceptional! amazing and fast service! I love coming to rapids Honda it is clean, friendly and always exceptional! More

by sydneynsand Verified Customer Verified Customer

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We appreciate the guys at the dealership for their effort at that time. It was a late time but they finished their job to close the deal. at that time. It was a late time but they finished their job to close the deal. More

by MakSol Verified Customer Verified Customer

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The sales rep and his supervisor spent lots of time explaining to me the importance of having a new car versus old car and the value involved! explaining to me the importance of having a new car versus old car and the value involved! More

by dmoegi2001 Verified Customer Verified Customer

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Very unorganized. Car was not cleaned prior to pick up (3 business days after papers) . Had to wait 1.5 hours for the car cleaning. Was told wrong information by sales man. Manager had to give right d (3 business days after papers) . Had to wait 1.5 hours for the car cleaning. Was told wrong information by sales man. Manager had to give right details. Had to pay for their auto butler program even though we did not want it. Sales man kept disappearing and we would find him socializing at others desks or snacking on food. More

by gben Verified Customer Verified Customer

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Hamdija was a terrific salesman. He was extremely friendly from the get-go. He listened carefully to what I was looking for and went above and beyond to make sure my needs/expectations were met. Anot friendly from the get-go. He listened carefully to what I was looking for and went above and beyond to make sure my needs/expectations were met. Another gentleman worked with Hamdija, I believe he was a floor manager, and he stayed with us almost the whole time to help make the experience a great one. On a side note, I ran over a screw just 2 days after getting the vehicle. I called your service department in a panic because everything felt so new and unfamiliar. The service person I spoke with was Jack, who I thought was very cold and matter-of-fact with me - showing no empathy over my anxiety about what happened and didn't seem to care that I felt a sense of urgency to get my tire replaced due to the fact that I only had the vehicle for 2 days. He said he didn't know when he could get a new tire to replace my flat one and that they were backed up until next Wednesday. After speaking with Jack, I called Hamdija in a panic because of how I was treated and I was given no reassurance of when my tire would be replaced. He told me he'd speak with Jack, in a respectful way, to see what could be done to take care of the tire the next morning. Afterward, Jack, said my tire would be there in the morning and to get to the dealership as close to 9:00 as possible to get the flat tire replaced. However, when I checked in that day, Jack didn't acknowledge me at all and told the service person who checked me in that he didn't know if the tire was in. So that service person took over the situation and made good on the promise to get the tire replaced immediately. I could tell he was running around like crazy to get it done. I wish I remembered for sure what his name was because he was great and made me feel so much better about the situation. On the invoice, the Service Writer's name was Jacob Lutz. My customer number that day was 16027 - in case that would help identify the service person who helped me. Overall, 5 stars for Hamdija, who has gone above and beyond to help me, 5 stars for the floor manager and 5 stars for the service person who worked with me. Terrific experience at Rapids Honda thanks to those three gentlemen! More

by kyozamp Verified Customer Verified Customer

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The entire team was great! Hamdija Mustafic was our salesperson. He is friendly and linear. I got a car for a reasonable amount. salesperson. He is friendly and linear. I got a car for a reasonable amount. More

by Raju Bommana Verified Customer Verified Customer

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Love love this dealership, the sales manger Sarina Simmons went and beyond for me to get me in a new Honda. She talked me out of getting a Malibu which I really appreciate her giving me the informatio Simmons went and beyond for me to get me in a new Honda. She talked me out of getting a Malibu which I really appreciate her giving me the information about what I should do. And plus they are black own. More

by Chantra Verified Customer Verified Customer

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It seems like every time we walk into the showroom, we walk out with a vehicle. Hamdija was super helpful. Walked us through everything. Our original sales rep was not going to be there so Hamdija had to walk out with a vehicle. Hamdija was super helpful. Walked us through everything. Our original sales rep was not going to be there so Hamdija had to start from scratch with getting all info again. He was happy to do so and was just overall really nice. Will definitely recommend family and friends to visit Rapids Honda and to go see H! More

by ls1008 Verified Customer Verified Customer

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