Hamzeh Said | Page 3

Hamzeh, the salesperson, left even though after 4 days of talking we made it perfectly clear we would be driving nearly 4hrs to make the purchase. Tom assisted us instead and he was good however everything H talking we made it perfectly clear we would be driving nearly 4hrs to make the purchase. Tom assisted us instead and he was good however everything Hamzeh told us was not on the docs. The purchase price was higher, the rate was higher, our payment was higher& the term was longer. There was a minor damage on the CarFax and 3 of 4 rims were noticeably damaged. None of this was disclosed in the pictures nor videos. We live 3.5hrs away with Friday evening traffic it was a nearly 5hr drive. I was very angry& disappointed. Initially I said I felt we were “conveniently deceived”. After everything that happened it became clear we were blatantly deceived. Antonio, the mgr, made a few adjustments however it was NOT the deal we were told& drove out of town for. I understand sales requires a certain amount of deception however when someone gives you their word and actually live up to it you should also do your part as much as possible. With what we were told for price and trade they basically cheated us out of more than $2K. They made NO adjustments to the price& increase the trade by $406. We came thinking $38-39k out the door and left with more than $40k. What happened to us was unnecessary and unacceptable. We were willing to (& did) purchase the vehicle because it was what I wanted (I also wanted a peaceful drive back home& to avoid martial conflict). I’m not satisfied with the deal nor how we were handled. Other than GAP assistance we weren’t offered any compensation. I am satisfied with the vehicle and that superseded my anger. It was just uncalled for. Why cheat us when we showed up ready, willing, and able to make a purchase and not waste anybody’s time….oh yeah we also never got our $25 gift card. More

by mrstommiewatson Verified Customer Verified Customer

Print

They sold me a car with All tag/title transactions have been voided. I paid for the car but can not use .. I never reocmmed this Toyota of Tampa Bay. as much as possible I will take this attension to a been voided. I paid for the car but can not use .. I never reocmmed this Toyota of Tampa Bay. as much as possible I will take this attension to all my friends and nieoghbours to prevent this type issues More

by harikrishna.narukullapati Verified Customer Verified Customer

Print

They was amazing they had patience very understanding and made purchasing a car a easy decision thanks again I’m loving my new car and made purchasing a car a easy decision thanks again I’m loving my new car More

by brown.latoia Verified Customer Verified Customer

Print

Excellent service, great staff and friendly. Jose met us at the entrance and was helpful till we drove out with the car we wanted. He had a lot of patience with us as we tried out different cars Jose met us at the entrance and was helpful till we drove out with the car we wanted. He had a lot of patience with us as we tried out different cars before making a decision. All the other staff we met were great too, Hamzeh and Kevin. More

Print

Dealership is not what it was years ago. Selling has become more aggressive and less client focus business. Your finance department really sucks! Really disappointed! Selling has become more aggressive and less client focus business. Your finance department really sucks! Really disappointed! More

by osmanyanton Verified Customer Verified Customer

Print

He wasn’t even the salesperson I made appt. with and he stepped right up to help me and supported the whole sales process. Thanks for the help! with and he stepped right up to help me and supported the whole sales process. Thanks for the help! More

by Chadiveyboyd Verified Customer Verified Customer

Print

All went very smooth and pricing was fair and was very friendly definitely would recommend the dealership friendly definitely would recommend the dealership More

by dmorgan7095 Verified Customer Verified Customer

Print

Kimberly was so patient and nice and she help me calm down because I thought I was unable to get a car but she got me in a car with in a hour. down because I thought I was unable to get a car but she got me in a car with in a hour. More

by rikaboo87 Verified Customer Verified Customer

Print

Great customer service! Is my 1st experience buying a vehicle in Fl and I am impressed with Toyota Tampa Bay service! Is my 1st experience buying a vehicle in Fl and I am impressed with Toyota Tampa Bay service! More

by puppy140 Verified Customer Verified Customer

Print