Hardy Busby

* I waited 9 months before posting this to see if Ford would do the right thing for the customer* Here is my review Title: Dangerous Negligence & Zero Accountability at Bolton Ford On November 2 would do the right thing for the customer* Here is my review Title: Dangerous Negligence & Zero Accountability at Bolton Ford On November 29, 2024, while on vacation in Kinder, LA, our Ford Expedition displayed a “Charging System Service Now” alert. Concerned about a possible alternator failure before our long drive home to San Antonio, we went to Bolton Ford in Lake Charles, LA. Instead of running a diagnostic, service rep Caleb Voizin simply tested the battery, dismissed our concerns, and assured us we were “good to go” because “Ford makes good alternators.” Hours later, in a two-lane construction zone with no shoulder, our truck lost all power — no hazard lights, no windows — leaving us stranded in live traffic. My husband and I had to jump over a concrete barrier to avoid being hit by 18-wheelers. We had the truck towed to Cavender Ford in Columbus, TX, where staff treated us with empathy and professionalism — a stark contrast to Bolton Ford’s indifference. The service manager at Bolton Ford, Jonny, acknowledged seeing the alerts in FordPass, yet denied any wrongdoing or reimbursement for the $292 tow, $107 hotel, and other expenses. No apology, no concern for our safety, and no commitment to improve training. Ford promotes “doing what’s right the first time,” but Bolton Ford failed us in every way — risking our lives, ruining our trip, and refusing accountability. If you value safety, thorough diagnostics, and basic customer care, avoid Bolton Ford at all costs. More

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Repairs Service department was awesome. They were very courteous and professional from the service desk to the mechanics. Would definitely go back for any oth Service department was awesome. They were very courteous and professional from the service desk to the mechanics. Would definitely go back for any other service More

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Excellent! Hardy and Bolton Ford is great! So helpful in the decision process with lots of options. They were all very good in meeting wants and price range. Hardy and Bolton Ford is great! So helpful in the decision process with lots of options. They were all very good in meeting wants and price range. More

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New car purchase Found the car I wanted, great pricing, friendly, efficient, professional, fast service. Thank you guys for all your patience and help with the exact c Found the car I wanted, great pricing, friendly, efficient, professional, fast service. Thank you guys for all your patience and help with the exact car I wanted More

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By far the best sales and finance staff ever! Hardy was a great sales person. Very knowledgeable about the vehicles on the lot and all their features! Excellent service. Ryan made the finance end Hardy was a great sales person. Very knowledgeable about the vehicles on the lot and all their features! Excellent service. Ryan made the finance end of the deal quick and painless. Great Job Bolten Ford! I will definitely be back! More

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