Harley Allen | Page 4

This dealer never has loaner vehicles when needed. When clients call, they take their time to answer the phone regardless of having enough personnel. When its finally time to pick the vehicle, there i When clients call, they take their time to answer the phone regardless of having enough personnel. When its finally time to pick the vehicle, there is always something missing from their part. More

by Yary Verified Customer Verified Customer

Print

The people here that help are really good, they inform you what you may need and what can wait and prices are excellent...thx you what you may need and what can wait and prices are excellent...thx More

by woodsong2003 Verified Customer Verified Customer

Print

Helena was great to work with and explained everything to be as it was happening. be as it was happening. More

by sw Verified Customer Verified Customer

Print

I brought my Gladiator in to it have checked for the recall. They said it would be about an hour, but they were done in 30 minutes. Verpy professional team. recall. They said it would be about an hour, but they were done in 30 minutes. Verpy professional team. More

by tdeaninflorida Verified Customer Verified Customer

Print

The service folks were courteous and efficient. I didn't wait as long as I expected I didn't wait as long as I expected More

by philsalari Verified Customer Verified Customer

Print

am writing a second review I dropped my Jeep off for initial oil change and recall on July 2nd, it was returned to me in an unsatisfactory state. The dealership reached out to me to try to correct the initial oil change and recall on July 2nd, it was returned to me in an unsatisfactory state. The dealership reached out to me to try to correct the issue. I scheduled another service appointment for July 22nd. I arrived a few minutes before my schedule service time where I had Helena as my service manager this time. I was informed after , 4 hours of waiting at the dealership, that my computer would have to be deleted and reflashed because of an issue with the 4xe computer system involving battery and engine kicking in and full Electric. At that point I was offered a loaner vehicle and was able to leave the dealership and go home. I received a text the next morning my jeep was washed and ready to go. When I came to pick up my vehicle it was clean it had a detail done , which I was very happy with, And my battery was charged fully this time . I asked my service manager upon dropping off and picking up if any type of inspection was done , ie inspection on 12 volt battery , brakes , tires tred, tire rotation ?I was told verbally this had been done but I was given no paperwork to reflect my vehicle had an inspection with the oil change. On the way home once I was able to get up to 60 mph my battery kicked in on full electric mode. I texted my service manager to please give me a call at her earliest convenience, and I never received a call. My service manager never responded back to my text, so I had to look on the 4xe Jeep forum to figure out what is going on with my Jeep. I have let it go through four complete charge and discharge cycles for the electric battery. I am still having issues with my engine kicking in on full electric when I go over 60 mph. I am having more issues where my aux buttons are not working and I've had a message pop up on my instrument cluster regarding my auxiliary buttons. Ultimately I feel my service manager did things to the best of her ability. But I am highly dissatisfied with 4xe as a brand at this point. If I bring my Jeep back in , will any of the service technicians know what to do with it? How many service technicians actually know and are trained on the 4xe? What is stalinis doing to correct the Nationwide problem with the 4xe Jeep. More

by lookeebee Verified Customer Verified Customer

Print

Service was efficient and complete within less than expected time. The service advisor was very helpful and knowledgeable. expected time. The service advisor was very helpful and knowledgeable. More

by EDMUNDWALDEN912 Verified Customer Verified Customer

Print

Great place to get your vehicle serviced. Service Advisors are fantastic and very courteous and helpful. Service Advisors are fantastic and very courteous and helpful. More

by crackergirl14 Verified Customer Verified Customer

Print

Excellent service and a great team—I highly recommend visiting them, as the process is quick and reliable. visiting them, as the process is quick and reliable. More

by GIL_RUBEN Verified Customer Verified Customer

Print

Great job Keep up the great work and service and transparency through constant communication with the client transparency through constant communication with the client More

by Gwmoney61 Verified Customer Verified Customer

Print