Harvey Hollander | Page 2

Excellent service and very attentive to your service needs. Service advisor was helpful and informative. needs. Service advisor was helpful and informative. More

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Had an awesome experience with Infiniti of Gwinnett! They dealt with my anxiety head on and listened to my concerns and matched me with the perfect vehicle! Glad to be apart of the infiniti family! Miri They dealt with my anxiety head on and listened to my concerns and matched me with the perfect vehicle! Glad to be apart of the infiniti family! Mirinos...Benson..and their manager were awesome More

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Gold Star. The best customer service ever. Will never lease or buy an automobile anywhere else. The best customer service ever. Will never lease or buy an automobile anywhere else. More

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This was my 2nd purchase with Benson and 8th with Infiniti of Gwinnett. I can say enough positive comments. The professionalism and buying experience sets the standard. Other dealerships play game Infiniti of Gwinnett. I can say enough positive comments. The professionalism and buying experience sets the standard. Other dealerships play games and insult the buyer. This never happens at Infiniti if Gwinnett. That service and respect continues after the sale as well. I highly recommend Benson and Infiniti of Gwinnett. More

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Mark was lovely and knowledgeable about the car. It was a great experience and Mark is a wonderful guy. It was a great experience and Mark is a wonderful guy. More

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Top tier service. They even service my 250k+ 2005 FX45 and also treat me as if i bought My FX45 from them!!! They even service my 250k+ 2005 FX45 and also treat me as if i bought My FX45 from them!!! More

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I love Infiniti. Clara was wonderful. I will always come to Infiniti. You all know how to keep your customers. Clara was wonderful. I will always come to Infiniti. You all know how to keep your customers. More

by ASHLEYWESLEY0910 Verified Customer Verified Customer

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Very positive experience with this dealership. My sales consultant, Ron Vega, was extemely helpful and accomodating. Sales mgr, Jana was extremely helpful and was more thsn willing to explain the My sales consultant, Ron Vega, was extemely helpful and accomodating. Sales mgr, Jana was extremely helpful and was more thsn willing to explain the lease process to me. Overall, a great experience. More

by J.MARBUARY Verified Customer Verified Customer

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Just purchased my 6th vehicle from Infiniti of Gwinnett. And I am sure every vehicle I purchase for me will be from this dealership. I don't think there is a higher recommendation than that. And I am sure every vehicle I purchase for me will be from this dealership. I don't think there is a higher recommendation than that. More

by BACobb Verified Customer Verified Customer

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If I could give Infiniti of Gwinnett the highest NEGATIVE number less than 1 start I, with pleasure, would!! My experience has been... let's just say-- Nothing short of a disaster with the service departm number less than 1 start I, with pleasure, would!! My experience has been... let's just say-- Nothing short of a disaster with the service department at Infiniti of Gwinnett. Harvey Hollander and Greg Brennan are the 2 staff members I had the unfortunate pleasure of encountering. Neither as far as could tell have/had any understanding of customer service and being the face of what is supposed to be a prestigious business and brand. Harvey presented an estimate for required and recommended repairs that carried an astronomical price with it even after involving my car repair warranty. We discussed just having the required work completed. I was still given a very substantial repair cost. I shared the price would not fit my budget and would need to shop around. After find a service facility with very reasonable hourly repair rates and who was willing to use non-OEM/not dealership parts, I advised Harvey I would unfortunately be having my vehicle towed to the repair facility, but would gladly pay the diagnostic service fee. Harvey replied my decision was unfortunate as he invested hours of time into my vehicle. He asked the quoted cost of repairs at the other locations. I shared with him each other shop was at least 50% cheap and this was mainly because their cost of repairs and willingness to use alternative parts came into play. *Note: my vehicle is in really great condition, but is 10 years old; so alternative parts usage is optional for me. Harvey then offered to allow me to pay the 50% amount I was quoted by another repair facility + the diagnostic cost. We negotiated terms one more exchange each. I accepted his final offer that included a service loaner vehicle. Now, these exchanges are all by text message, which are binding. I went to the dealership, met Harvey and shook hands, then he turned me over to the loaner department who put me into a comparable size vehicle. Everything was moving along well! Then... 4 hours later, Harvey calls and says his manager would not approve the deal he offered and that the dealership would do the work unless I paid 50% of what the original quote for repairs were because they needed to due to required and recommended repairs to be able to guarantee their work and parts. As to which I referred him back to our written, by text messages, agreement. As to which he replied there is nothing he could do, we would not be reaching an agreement, and they needed to their loaner back. I agreed to follow up the next day. I sent Harvey a text message explaining the unfavorable predicament I would be in due to his error as my warranty company would need to have a new claim file as a new shop was involved and would not be able to authorize a rental car until sometime the following week after they reviewed the new shop's estimate and proved approval. I requested the courtesy of keeping the loaner car until the approval for my rental through my repair warranty. Now mind you, I had already let the shops know when Harvey and I came to an agreement I wouldn't be having my vehicle towed in as I reached an agreement with Infiniti, thus giving my service spot away. At this point I still have their loaner vehicle. Radio silence... until-- I next get a voicemail from Greg Brannan requesting my call back. Once I got connected with Greg he asked where things were left with my vehicle. I explained all of the above, and explained I already had a tow service call in place for pick up. In one breathe and with no empathy Greg tells me he would not release my vehicle until they had their loaner back. No alternatives, no good will customer service gesture, no apologies the train-wreck of a situation I was placed because of Harvey. Just give me my company car back or else. Harvey recommended during all of this that I use their credit program to get work done, which of course included recommended work that was not necessary to get back on the road. He was so much more interested in getting a sale on the service, he suggested I go into debt for him and Infiniti of Gwinnett. I say all this to mean... and I being a supervisor of a team who is the face of nationally recognized Forbes listed clients who deal with consumers during some of the worst times of loss, etc-- There in no reason any company should ever not uphold an agreement they have offered and default to the customer incurring a loss at the customer's expense. Rest assured this incident is a total breach of agreement and lawsuit will soon follow. More

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