Hassan Awada

I would not recommend anyone do business at this dealership. I know there is a preconceived judgment toward car salesmen being conniving liars and even though I gave this experience the benefit of dealership. I know there is a preconceived judgment toward car salesmen being conniving liars and even though I gave this experience the benefit of the doubt, I now understand why that judgment exists. The men at this dealership took complete advantage of me. I was open about needing to stay at a certain payment level and shared that as a single Mother it is important that I not be burdened with a car payment I cannot afford. You would think that they would’ve made it a priority to protect the customer but instead they immediately pounced on and preyed upon this vulnerability as weakness. They not only took full advantage of my situation but they made a sport out of doing it. They whisper to each other and come up with a plan to trick people into falling for a situation that will benefit them the most. As if that isn’t enough they then put you in a room with the final sales guy to solidify the deal and he begins to berate you over and over again with their warranty that truly does nothing for the customer and again only benefits them. This was an overall learning experience for me and hopefully my naïveté will help someone else. These guys are only in it for the money. If I had literally anyone looking out for me then I would’ve undoubtedly never have purchased a car from them. In my case I was alone, in a terrible personal struggle and desperately needed help getting a car. If you are going to purchase from them just be aware that they prey on vulnerable women instead of protecting them. I am still juggling a car payment I can’t afford, they impacted my life in such a negative way it literally feels like I was financially molested there. Get a car broker or do anything you can to avoid salesman in general. At least steer clear of these ones. More

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Just wanted to take a minute and say thank you to Zee Akil for her exceptional Customer Service yesterday when I dropped off my 2021 CX-5 for its routine service (Oil and filter change, tire rotation, an Akil for her exceptional Customer Service yesterday when I dropped off my 2021 CX-5 for its routine service (Oil and filter change, tire rotation, and brake check, etc.). She was knowledgeable, courteous and made the challenge of getting my car serviced, easy and painless. Thank you...! Also, I explained to her that my Lease was coming to its end this month, and I was considering a CX-50. She asked if I had driven one yet...I said "No"...and she immediately offered a CX-50 Loaner Vehicle allowing me to get acquainted with the car. I thoroughly love it...and my next car from Browning Mazda (# 4) will definitely be the CX-50...! So thank you again...for your thoughtfulness and exceptional Customer Service...! More

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