Heather Deritis | Page 3

I have been their customer since last 12 years when it used to be Otto’s BMW. My exotic new has been most good especially with the sales team. And now more recently with the service department working wit used to be Otto’s BMW. My exotic new has been most good especially with the sales team. And now more recently with the service department working with Heather. More

by Munishb Verified Customer Verified Customer

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Everything done in timlely fashion Kept informed Appreciate finishing in time as there were time constraints informed Appreciate finishing in time as there were time constraints More

by SCONRAD48 Verified Customer Verified Customer

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Great Fast easy service Easy to work with Highly recommend that dealership for BMW purchases recommend that dealership for BMW purchases More

by MPM104 Verified Customer Verified Customer

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Overall still a very satisfied customer of this dealership as a whole - but no question I miss the reps Ive had in the past who are no longer with the org. the service reps here used to be relation dealership as a whole - but no question I miss the reps Ive had in the past who are no longer with the org. the service reps here used to be relationship building, but at least with the rep I have now, thats gone. I've owned BMW's for almost 20 years, and ive never felt more like I'm talking to a rep at a Dodge dealership. More

by jtp Verified Customer Verified Customer

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Amazing I love it. You get in you get out quick and Heather is the best advisor. You get in you get out quick and Heather is the best advisor. More

by JOEB18 Verified Customer Verified Customer

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Accommodating with appointment scheduling on the phone, curious upon arrival, clear on car needs, provided paperwork to decode about a repair, speedy oil change and check out! curious upon arrival, clear on car needs, provided paperwork to decode about a repair, speedy oil change and check out! More

by LISABRISKIN Verified Customer Verified Customer

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Heather is consistently rude and abrasive. She doesn’t listen to the customer and she makes executive decisions and chooses what and what will not be done on the car without consulting with th She doesn’t listen to the customer and she makes executive decisions and chooses what and what will not be done on the car without consulting with the customer first. She’s very slow to respond and takes so long to respond throughout the day that it’s too late for the service to even actually get your service complete in time. I went into the dealer and found her just chitchatting away with other women getting nothing done. she is very slow to respond and not very professional. More

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Thank you for keeping me updated! Heather made the experience more personal and I appreciate her willingness to keep me updated daily. Heather made the experience more personal and I appreciate her willingness to keep me updated daily. More

by terryboyle01 Verified Customer Verified Customer

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Heather was attentive, personable & compassionate. She explained the issues with my car & the importance of paying attention to my driving She explained the issues with my car & the importance of paying attention to my driving More

by tina2012 Verified Customer Verified Customer

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Everyone at the dealership is always so friendly. Amy is always very helpful with any issues I have. I also really appreciate the tech for taking the time out of his day to assist me. Amy is always very helpful with any issues I have. I also really appreciate the tech for taking the time out of his day to assist me. More

by JPCROWLEY Verified Customer Verified Customer

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