Hector Manso

Extremely disappointed with the lack of communication and customer service. I’ve left multiple messages and received no callbacks. I’m currently at the dealership and there is no one at the service advisor d customer service. I’ve left multiple messages and received no callbacks. I’m currently at the dealership and there is no one at the service advisor desks and no manager available. No explanation, no acknowledgment, and no effort to assist. This level of unresponsiveness is unacceptable and a complete waste of a customer’s time. I would not recommend this dealership based on my experience. More

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I purchased my 2025 RAM 1500 Laramie Night Edition on March 31, 2025, and unfortunately my experience with both the vehicle and Rob Lambdin’s University Dodge has been extremely disappointing due to ongo March 31, 2025, and unfortunately my experience with both the vehicle and Rob Lambdin’s University Dodge has been extremely disappointing due to ongoing electrical and battery-related failures that remain unresolved seven months later. Just one month after delivery, both batteries had to be replaced. Since then, the batteries have continued to drain anywhere from one to four times per month. Each time this occurred, I was advised to simply jump-start the truck and bring it in—a response that is unacceptable for a brand-new vehicle. Approximately three weeks ago, the auto start/stop function stopped working. When I brought the truck in that Saturday, I was told yet again that the issue was the batteries. I requested that they keep the truck for a full diagnostic since I was off work for a few days, but the dealership refused and said diagnostics would only be performed after the batteries died again. Unsurprisingly, three days later the batteries drained once more. During my discussion with the service manager, I was even advised to “get used to” manually turning off the auto start/stop function every time I start the truck to help preserve battery life—something I firmly disagreed with. A customer should not have to work around a feature the vehicle was engineered with. Later, the assigned service advisor informed me that the technician had found the drainage issue was being caused by the alternator and tailgate actuators. These parts were replaced, and I was told the truck was fully repaired. I left work early and drove over an hour to pick it up, only to be told upon arrival that the batteries had drained again and the check engine light had come back on. This was extremely frustrating and completely avoidable. Two days later, I was notified that the tailgate modules, the steering control module, and the batteries were also defective and would need to be replaced again. At this point, the service manager stated that if the batteries failed a third time, he would open a STAR case. However, when I followed up today, he initially claimed confusion about why a STAR case should be opened and attempted to retract his previous statement. Only after reminding him of his own words did he agree to have the technician open one and promised written documentation. This entire experience has involved: • Repeated failures of major components • Multiple misdiagnoses • Commitments that were later walked back • A lack of consistent communication • Significant personal inconvenience • A new vehicle that has been unreliable since month one For a brand-new truck—especially a top-tier Laramie Night Edition—this situation is unacceptable. I expected far better quality from RAM and far better service, accountability, and follow-through from Rob Lambdin’s University Dodge. I truly hope that the STAR case and the next steps finally lead to a permanent resolution. More

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