Hector Mendez | Page 16

Great Service Had “The Works” done recently on my Ford Edge. Service was great. Will continue to use this service department for all of my service needs. Had “The Works” done recently on my Ford Edge. Service was great. Will continue to use this service department for all of my service needs. More

by ella92 Verified Customer Verified Customer

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quick service Is really good services and price to keep doing the maintenance of my truck here. The waiting area is clean and comfortable. The personal is friendly Is really good services and price to keep doing the maintenance of my truck here. The waiting area is clean and comfortable. The personal is friendly and answer all my questions. More

by ANGIE22NURSE Verified Customer Verified Customer

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Factory recall Went in for courtesy oil change with a print out. Everyone forgot it especially at time of check out. I had to constantly remind them of it. Problem s Went in for courtesy oil change with a print out. Everyone forgot it especially at time of check out. I had to constantly remind them of it. Problem solved...for that moment. Minutes after I got home, they called and told me about a factory recall on airbags that needs to be done. They said nothing in the almost 2 hours I was there for the oil change. So I went back. At time of pick up again, they tried charging me for the same oil change again. Seems communication is lack there-of and nobody reads or understands what courtesy means in the English language. There's one thing that I can't stand is when someone is talking to you in English and then stops to have a conversation with someone else in Spanish while looking at you and laughing. Total DISRESPECT! That is EXACTLY what I went through and had to deal with. If you are going to make fun of someone, make sure they cant understand you or do it where the customer cant hear or see you do it. More

by BABYTAZ010703 Verified Customer Verified Customer

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Part of service requested was not done Asked for alot of things to be done including checking all fluids when I picked up the truck and checked the transmission fluid level it was bone dry Asked for alot of things to be done including checking all fluids when I picked up the truck and checked the transmission fluid level it was bone dry and the power steering fluid was low More

by diver2094 Verified Customer Verified Customer

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Battery replacement Good reception and very clean waiting area. Could use a couple more seats during peak hours. My only complaint was the time estimate that was given to Good reception and very clean waiting area. Could use a couple more seats during peak hours. My only complaint was the time estimate that was given to me. It took twice as long as the estimate which was only 2 hours total. I was a walk in so Ai should grateful given the holiday season. More

by JHAYNES221 Verified Customer Verified Customer

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Good service My last experience with service in Tropical Ford was very good. It was fast and very good attendance. I will return certainly. Thank you Bruno My last experience with service in Tropical Ford was very good. It was fast and very good attendance. I will return certainly. Thank you Bruno More

by bruno.pt Verified Customer Verified Customer

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Quick and friendly service These guys are awesome! I was prepared for a long wait but I watched half an episode of Game of Thrones and my car was ready! They have coffee and don These guys are awesome! I was prepared for a long wait but I watched half an episode of Game of Thrones and my car was ready! They have coffee and donuts while you wait. The waiting area is nice and clean. The team there is really friendly which isn’t the norm in the auto service world. They even have cameras in the garage so you can watch your car being serviced! More

by SRADA17 Verified Customer Verified Customer

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Tropical Ford is the Best! The Tropical Ford Service Department is just great! Hector got me taken care of without an appointment. Everyone was very professional and informed me The Tropical Ford Service Department is just great! Hector got me taken care of without an appointment. Everyone was very professional and informed me throughout the process. An outstanding dealership👍🏽?????? More

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Oil change I went there to get a oil change it was fast and timely. I come here all the time to do it everyone is very informative and lets you know how it’s goi I went there to get a oil change it was fast and timely. I come here all the time to do it everyone is very informative and lets you know how it’s going. More

by ZHERSH Verified Customer Verified Customer

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Rarely good La gentes es amigable con las personas y explicar bien las cosas que van a trabajar me gusta como tratan al cliente sin ningun problema La gentes es amigable con las personas y explicar bien las cosas que van a trabajar me gusta como tratan al cliente sin ningun problema More

by LIRA635 Verified Customer Verified Customer

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