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Hector Ortiz

Overview Reviews (122)

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Hector Ortiz

Hector Ortiz | Page 7

Service Advisor

Hawk Chevrolet of Joliet

2001 W. Jefferson St.
Joliet, IL 60435

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122 Reviews

Overview Reviews (122)

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122 Reviews

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122 Reviews of Hector Ortiz

August 01, 2023

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Great service, nice people very friendly didn't have to wait too long for my car... wait too long for my car... More

by JAMES.HARTS1965

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Aug 03, 2023 -

Hawk Chevrolet of Joliet responded

Hi James, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

July 29, 2023

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Employee Rating

Very strange that a car dealership service department would tell a customer that they needed to go to a muffler repair shop to repair a muffler/exhaust problem and that they couldn't do the repair themse would tell a customer that they needed to go to a muffler repair shop to repair a muffler/exhaust problem and that they couldn't do the repair themselves. Also, to charge a diagnostic fee for fixing the AC regardless if the service department actually does the repair/recharging of AC is absolutely ridiculous. Diagnostic fees are normally waved if agree to let the service department to do the work. Don't think I'll ever come back to this dealership for servicing my vehicle. More

by michaellink100

Verified Customer

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Recommend Dealer

Other Employees Tagged: Jennifer Gibbs

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Jul 31, 2023 -

Hawk Chevrolet of Joliet responded

Hi, we regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution, so if you are willing, please reach out to our Service Manager, Bill Webb at 779-260-4270 to discuss this further.

Aug 01, 2023 -

Hawk Chevrolet of Joliet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Manager, Bill Webb at 779-260-4270 to discuss your concerns, as your satisfaction is of utmost importance to us.

July 28, 2023

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Very nice and professional an informative he really help me out a lot will return back again thank you me out a lot will return back again thank you More

by Tracy

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Jennifer Gibbs , Angus Chu, Chris Mullin, Bill Webb

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Jul 31, 2023 -

Hawk Chevrolet of Joliet responded

Tracy, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Hawk Chevrolet of Joliet

Aug 01, 2023 -

Hawk Chevrolet of Joliet responded

Tracy, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

July 20, 2023

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No updates Had car 9days Car was filthy Grease on right floor mat. So far work that was done is good floor mat. So far work that was done is good More

by Tzjoss

Verified Customer

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Jul 27, 2023 -

Hawk Chevrolet of Joliet responded

Thank you for taking the time to leave us feedback about your experience with us. Please contact our Service Director, Bill Webb at 815-773-2156 when you have an opportunity, and we will be more than happy to try and turn your experience around.

Jul 27, 2023 -

Hawk Chevrolet of Joliet responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us to speak to our manager directly. Customer Care Manager Bill Webb (815) 773-2156

Jul 28, 2023 -

Tzjoss responded

The saga continues The window that had the motor replaced does not close properly I am going to make an appointment to correct the problem Hopefully this will appointment will be better Thank you for your response Sincerely Terry Ziakis

July 18, 2023

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Excellent. .everything was Excellent Hector was great everything was Excellent. I will be back. I will recommend hawk others .everything was Excellent Hector was great everything was Excellent. I will be back. I will recommend hawk others More

by ah1657

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Hector Ortiz

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Jul 19, 2023 -

Hawk Chevrolet of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation and have an amazing day!

July 15, 2023

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Service rep was very friendly and knowledgeable and car was do e in a timely manner was do e in a timely manner More

by ah1657

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 18, 2023 -

Hawk Chevrolet of Joliet responded

Thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

July 15, 2023

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Service rep was very friendly and informative and the car was done in a timely manner car was done in a timely manner More

by ah1657

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 18, 2023 -

Hawk Chevrolet of Joliet responded

We're happy you found our staff to be so supportive during your experience here at Hawk Chevrolet of Joliet. If you have any further questions, please give us a call. We're always happy to help!

July 14, 2023

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Always quick and easy! I am not super knowledgeable about what goes into car maintenance, and they always explain everything very well! I am not super knowledgeable about what goes into car maintenance, and they always explain everything very well! More

by mansourit97

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jennifer Gibbs , Angus Chu, Chris Mullin, Bill Webb

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Jul 18, 2023 -

Hawk Chevrolet of Joliet responded

We are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

July 14, 2023

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Hector was very professional and super quick I was in and out and no problems since out and no problems since More

by Ahmad

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Jul 18, 2023 -

Hawk Chevrolet of Joliet responded

Ahmad, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

July 13, 2023

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Lube and oil change. Overall I think the service went well. I crawled underneath to check the grease zerks to verify it was greased. I've been to places that flat out did Overall I think the service went well. I crawled underneath to check the grease zerks to verify it was greased. I've been to places that flat out did not grease it and they charged me for it. Hawk Chevrolet did grease most of the zerks but they missed the driver's side tie rod end. That's easy enough for me to grease on my own but if they overlooked an easy to see zerk then I have to question what else they missed. Also, left greasy footprints on the carpet between driver and passenger. I have pictures of the zerks (it's plainly obvious they missed one) and the greasy footprints if anyone is interested. More

by DOUG.L.COOPER

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Other Employees Tagged: Service technician

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Jul 17, 2023 -

Hawk Chevrolet of Joliet responded

We appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our Service Director, Bill Webb at 815-773-2156.