Henry Diep | Page 18

Great customer service After dealing with two Mazda dealerships in the area that really had poor customer service, I have to say that Wellesley Mazda is the best. Upon walki After dealing with two Mazda dealerships in the area that really had poor customer service, I have to say that Wellesley Mazda is the best. Upon walking in I was greeted by Product consultant, Henry Diep who was very friendly, knowledgeable, and answered all my questions. At first management was stubborn in making the deal to purchase my vehicle, but Henry Diep provided excellent customer service and helped to make the deal possible for the purchase of my vehicle. The Business Manager, Sophia Tiburcio processed the paper work in a very professional and timely manner and both Henry and Sophia made the car buying experience a great one. More

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Great used car buying experience Great experience buying a used Mazda 3 from Tye at Wellesley Mazda. During a test drive he was clearly enthusiastic about the Mazda brand and knowled Great experience buying a used Mazda 3 from Tye at Wellesley Mazda. During a test drive he was clearly enthusiastic about the Mazda brand and knowledgeable about specific features, especially between different model years. Very low pressure and smooth experience during the rest of the sales process. I had to finish the deal and pickup the car on a different day and followed up with Henry, who was also great and make it as pleasant a process as possible. Overall had a great experience and would recommend this dealer to any friends or family. More

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Great Dealer Experience I purchased two used vehicles from Wellesley Mazda. Both transactions went very smoothly. They were very accommodating and did not pressure my decisio I purchased two used vehicles from Wellesley Mazda. Both transactions went very smoothly. They were very accommodating and did not pressure my decision in any way. I have purchased many cars from many dealerships and I always crawl under the car or get on the ground to look under the car. This was the first dealership that asked me if I wanted them to put it on a lift so that I could go over it in detail. They addressed all the concerns I had with each of my purchases and checked/fixed all the issues that I pointed out, even a minor one, like buffing out the headlights and reviewing any repairs that they did to the car after they received it. Also, they provide free CarFax on their cars right on their website which is a great bonus. Overall a great experience and I would highly recommend them and in particular Henry Diep who was the salesmen that worked with me. More

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Worst experience ever Went in to this dealership today to look at a new and a used Miata. Not sure which one I liked better I asked to look at both. The sales rep acted as Went in to this dealership today to look at a new and a used Miata. Not sure which one I liked better I asked to look at both. The sales rep acted as though it was an inconvience and even said why do you need to test drive the used one it drives the exact same as the new one. The model had a redesign this year so the engine,transmission,wheelbase,chassis and many other components are different. When we finally decided on a brand new one, before we even talked number the sales rep tried to get us to sign saying that if we agreed on a price we would immediately buy the vehicle. I politely refused to sign any paper work until we had spoke numbers. Sales rep was not happy stating that I wouldn't be able to get as aggressive a number, I politely declined stating I shouldn't have to sign until we knew exactly what we were planing on doing. Ultimately this dealership came in $100 over what I wanted to pay (which I was more than willing to pay). We told sales rep we would go to lunch and come back and let him know. He said wait I already told the Salem store to deliver the color you said you liked best, at no point did we say we were ready to purchase, and also had not decided which color we wanted. We left this terrible dealership and went to another dealer and finalized a deal! More

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Henry Diep was awesome! I brought my car through Henry Diep and he did an awesome job! He was courteous, informative, super friendly, and I was comfortable the whole time. He I brought my car through Henry Diep and he did an awesome job! He was courteous, informative, super friendly, and I was comfortable the whole time. He knew what car I would like and made it easy to decide. Thanks for your help!! Def. recommend him if you need someone easy to talk to for a car! More

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Great Experience Buying a car has never been what I would call a great experience. This time was different and I can't thank my sales person Henry enough for making th Buying a car has never been what I would call a great experience. This time was different and I can't thank my sales person Henry enough for making the whole process a great one. No pressure, professional, courteous and accommodating. As an out of state buyer, there were some hoops to go through to get my car registered and between Henry and the finance person, they made it as easy as possible for me. The detailing coordinate met with me personally to inspect the car and they did a wonderful job getting everything together for my pick up day. Thank you and I would recommend buying a car at Wellesley Mazda to anyone! More

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My first car (Used) Had been searching for my car for a while and Wellesley had what I was looking for at a great price. I was welcomed immediately by Henry Diep and he q Had been searching for my car for a while and Wellesley had what I was looking for at a great price. I was welcomed immediately by Henry Diep and he quickly set me up with a test drive in the Scion FR-S I was interested in. This dealer has haggle free prices in used car and were extremely helpful with getting me the best loan possible. Even when my insurance took a while to process, Henry was sure to make sure my brother and I did not go hungry. Since the dealer temp car was not available, Henry even let us drive his personal car to get food. This dealer truly cares about the individuals that walk in, and provide fantastic business. Walked out with a great car at a great price, and entirely stress free. This experience went against all I originally believed about buying my first car. Awesome experience. Would definitely recommend. More

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Thank you Henry I highly recommend Henry as your sales person. I found him to be very helpful & patient,not pushy at all.All my questions and concerns were answered. I highly recommend Henry as your sales person. I found him to be very helpful & patient,not pushy at all.All my questions and concerns were answered. More

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Excellent Service I just purchased a new Mazda3 from Wellesley Mazda and I was quite impressed by the experience. I worked with Henry and Sophia who both went out of th I just purchased a new Mazda3 from Wellesley Mazda and I was quite impressed by the experience. I worked with Henry and Sophia who both went out of their way to make sure I had all the resources I needed to make an informed decision. On top of that they were accommodating and kind. I even got a ride home when my friend who brought me had to leave. More

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Great car buying experience While looking thru Cars.com I came across a nice certified pre owned Mazda CX-5. I just inquired if this was still available and was told it was. I sc While looking thru Cars.com I came across a nice certified pre owned Mazda CX-5. I just inquired if this was still available and was told it was. I scheduled a time that visit for a test drive. We were greeted right when we walked into the door. We informed them that we were here to test drive the CX5. After a short wait we were greeted by Henry Diep who took my info and then took us for the test drive. Henry showed us the car and the features that were included. And during the test drive he answered any and all questions we had. Henry's sense of humor and his all around great attitude was a surprise for a car salesman. He informed my wife and I that he is not paid by commission so if we didn't decide to buy he would be ok with it. After the test drive Henry went over all the services that Wellesley Mazda provided. And getting the amount of a trade in for my car was also a plus. Just picked up the car today and was greeted by Henry when we arrived with courtesy and his humor as well. I would definitely buy from Wellesley Mazda again. More

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