Henry Peterson | Page 68

recall/lawsuit and they won'r fix my car There was a recall /lawsuit on my car, for 2 issues my car was having. I made an appointment to have my car fixed for the recall, the phone operators There was a recall /lawsuit on my car, for 2 issues my car was having. I made an appointment to have my car fixed for the recall, the phone operators seemed like they were bothered by me and were rushed and busy.Very rude to me.Made an appointment 3 weeks away. I get there and the rudely tell me to sit down until your name is called. The service guy HENRY PETERSON,looks up my car vin # and said my car isn't under recall because its vin specific only some vehicles with specific vins are under recall even though its the same car/year. I have the same year make and model as the recall and the same problems as the recall and they didn"t want to fix it,.they just extended the warranty for the problem but won't fix it.They wanted me to pay for it out of my own pocket.they basically just wanted to update the software on my car and change sparkplugs on my car even though i told them I got them changed already,they basically put a bandaid on a gun shot wound. A mechanic told me if I don't get it fixed in the long run my engine can blow,so honda's plan is just do the bare minimun and wait till the warranty is over and its not their problem when the engine blows. Henry peterson was basically brushing off my questions and changing the subject,horrible service,then after he sounded like an idiot he said " listen you can get the software update for free then jump up in arms after to honda." what kind of answer is that? I thought honda was reliable,and if you had problems they would take care of you. Then HENRY PETERSON tells me he will call me when my car is done,and never calls me.I had to call them right before closing to see if my car was done,I guess I pissed him off and he wanted to close so I would have to wait the next day to pick up my car. Honda is trash, hillside service center/phone operators are horrible and will give you attitude and treat you like trash heres two links to the lawsuit so you can sue them if your having the same problems https://topclassactions.com/lawsuit-settlements/lawsuit-news/4946-class-action-settlement-reached-over-honda-accord-oil-defect/ https://topclassactions.com/lawsuit-settlements/closed-settlements/5323-honda-engine-misfire-class-action-lawsuit-settlement/ More

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Recall on my car, and they won't fix it. Theres a recall and lawsuit for my 2009 honda accord, they lied to me on the phone saying they will fix it free of charge. I waited 3 weeks for my app Theres a recall and lawsuit for my 2009 honda accord, they lied to me on the phone saying they will fix it free of charge. I waited 3 weeks for my appointment, and they didn't fix it at all,their service guy Henry peterson said the recall is vin # specific while i have the same make and model and same issues as the recall. They said they just extended my warranty for the issue and did a software update and changed my sparkplugs when i already had them changed. My honda misfires and has a leak in the combustion chamber which other people with the same vehicle has,and what they did was like putting a band aid on a gunshot wound and didn't even fix the leak. Honda isn't as reliable as you think,and they won't take care of you if there is a recall they will make some b.s up that the recall is vin #specific. The sale associate henry peterson didnt help me at all, just just trying to change the subject,he said he would call me when my car was done,and he didn't even do that, guess he wanted me to miss me picking up my car and just close,so I would have to wait till the next day to get it. Honda in genral will not take care of you. And hillside honda has the worse service when you call them and service center is slow and unprofessional and will change the subject on the issue and won't even fix your car. More

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Excellent work no complaints all work is explain in detail. Excellent work no complaints all work is explain in detail when vehicle is redy . Price is fair. I will recommend this service center Sales and Servi Excellent work no complaints all work is explain in detail when vehicle is redy . Price is fair. I will recommend this service center Sales and Services is excellent. More

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Service dept. is exceptiona! Honest, fair, excellent service I have been going to Hillside Honda for many years. Their service dept. is exceptional with amazing staff. They are reliable and caring and HONEST!!! I have been going to Hillside Honda for many years. Their service dept. is exceptional with amazing staff. They are reliable and caring and HONEST!!! I would righty recommend them. More

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My experience I have been dealing with Hillside Honda for over 30 years; bought 5 cars since and all maintenance was done there. They are always professional, cour I have been dealing with Hillside Honda for over 30 years; bought 5 cars since and all maintenance was done there. They are always professional, courteous and knowledgeable. I am going to lease in another month or so and I am heading back to Hillside Honda. More

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I had a wonderful experience with your Service Department and particularly Mr. Henry Peterson at Hillside Honda. Your facility has met our stringent criteria in all areas; reputation, customer services, and and particularly Mr. Henry Peterson at Hillside Honda. Your facility has met our stringent criteria in all areas; reputation, customer services, and scope of service. I currently lease a 2010 Honda Pilot and schedule all maintenance and services at your facility. During the transition, I had several conversations with Mr. Peterson and I wanted to let you know that he displayed extraordinary customer service and his professionalism and customer service skills should be commended. I was communicating with Henry who immediately took ownership of my situation, put me at ease and guaranteed me that the vehicle would be safe to drive and then advised me that he would have your service technician fully inspect the Honda. It should also be noted that Henry has a pleasant personality and a terrific attitude and is extremely knowledgeable. This is the type of service that customers value. More

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Hillside Honda offers great service.. I have been going there for many years for the service of my 2002 Odyssey and have never had a single complaint. I first brought in my van for a problem that was addre there for many years for the service of my 2002 Odyssey and have never had a single complaint. I first brought in my van for a problem that was addressed but never fixed at 2 different Honda dealerships on Long Island (my van at the time was only 2 years old and the gear shift would get stuck for no apparent reason!) I once left my Odyssey at North Shore Honda for 2 weeks and they couldn't figure it out. At Hillside Honda, the manager David (I think that's his name) recognized the problem within seconds and it was fixed really quickly. I was hooked on Hillside Honda service from that point on. From the moment I pull into the garage I'm met with courtesy and friendliness. The servicemen always do a very good job and the people at the desk are honest and true-to-their word - this is especially true of Henry Peterson. He consistently follows through on what he says and makes all the customers feel important. I would recommend hillside Honda service to all my friends! Super job!!! More

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By bringing my 2003 to Hillside Honda for servicing, I feel that I have extended the "life" of my car. The service staff explains clearly what needs to be done to the car. The repairs are done in a time feel that I have extended the "life" of my car. The service staff explains clearly what needs to be done to the car. The repairs are done in a timely fashion. The waiting area is quite comfortable. More

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I came in for an oil change and found out that my battery was low and I needed a new one. I remembered that I bought on at Honda before and Henry looked it up and it still was under warranty. So I was cove was low and I needed a new one. I remembered that I bought on at Honda before and Henry looked it up and it still was under warranty. So I was covered and didn't have to spend any extra since I only came in for an oil change. Service was great and I didn't have to wait too long. More

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I leased my 2008 Accord from Hillside and have done all my maintenance there. There service is always friendly and efficient. There is never any dishonesty and although sometimes the service price seems hi my maintenance there. There service is always friendly and efficient. There is never any dishonesty and although sometimes the service price seems high, the quality of workmanship is excellent. I plan on leasing my next Honda from Hillside. More

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