Herbert Schonian

I’ve been a client for 22 years and have stayed through 4 cars due their friendly, professional, and personal service. I’ve considered other vehicle makes, but that would mean leaving MB of Santa Rosa’s ser cars due their friendly, professional, and personal service. I’ve considered other vehicle makes, but that would mean leaving MB of Santa Rosa’s service dept. Nick, Sara and Bill are tops and genuinely care about me and my car. More

by steve.weaver.932 Verified Customer Verified Customer

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Great work. Excellent service. A fifteen word mind like seems like a lot for a volunteer survey… Excellent service. A fifteen word mind like seems like a lot for a volunteer survey… More

by RUDYCAMPOS976 Verified Customer Verified Customer

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Responsive and easy to deal with. We have purchased several vehicles and will continue as long as Mercedes offers compelling vehicles We have purchased several vehicles and will continue as long as Mercedes offers compelling vehicles More

by truman0 Verified Customer Verified Customer

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I’ve worked with both sales & service during my multi-decade relationship with Smothers, & they have always impressed me with their personnel. Even at times when I’ve had a concern about an issue t multi-decade relationship with Smothers, & they have always impressed me with their personnel. Even at times when I’ve had a concern about an issue they were open & cooperative in working to resolve the issue. More

by DIMMERS Verified Customer Verified Customer

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I recently purchased a 2025 Mercedes-Benz GLB from Mercedes-Benz of Santa Rosa, and it was a world-class experience from start to finish. Honestly, I wish there were 6 or 7-star options available beca Mercedes-Benz of Santa Rosa, and it was a world-class experience from start to finish. Honestly, I wish there were 6 or 7-star options available because 5 stars just doesn't seem like enough to describe how well I was treated. The Personal Touch You can really tell that this is a family-owned dealership. Unlike the big corporate stores, there is a genuine personal touch here that makes you feel like part of the family. The service reflected that warmth and care at every step. A "Dream Team" The deal I got on my GLB was awesome, but the people were even better. A huge thank you to Sandra Amador-she was my salesperson and was patient and knowledgeable, helping me find the right vehicle for me. Herbert Schonian and Rick Stuflick, the sales managers, helped me get a deal that was better than I hoped for finding special incentives that weren't even on Mercedes' website. And Erin Mahre in Finance was very professional taking time to explain the ridiculous amount of paperwork. These four individuals are the gold standard of customer service. They were professional, transparent, and went above and beyond to make sure I was happy. It wasn’t just a transaction; they made sure the entire process was seamless and stress-free. My New Ride The 2025 GLB is incredible—the perfect blend of luxury and utility. I walked away not only with a vehicle I love but with the peace of mind that I bought it from a local business that truly cares about its reputation and its customers. If you are in the market for a Mercedes-Benz or other luxury vehicle, do yourself a favor and head to Santa Rosa. They will take amazing care of you! More

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There was no pressure. The dealership worked with us to make the sale happen. Happiness from beginning to end. The dealership worked with us to make the sale happen. Happiness from beginning to end. More

by cecebible Verified Customer Verified Customer

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Sandra was great and very knowledgeable on the vehicles. She took the time to explain everything to me and made sure I knew all the perks on the vehicle. I would highly recommend her. She took the time to explain everything to me and made sure I knew all the perks on the vehicle. I would highly recommend her. More

by Nelsonmireya Verified Customer Verified Customer

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Every one was nice and answered all my questions. They all gave me their business card if I had any questions. That was nice ! Over all a great experience! They all gave me their business card if I had any questions. That was nice ! Over all a great experience! More

by OARUPE Verified Customer Verified Customer

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Great service, polite staff, good selection, great deals, no games, very upfront and professional people no games, very upfront and professional people More

by Ross1010 Verified Customer Verified Customer

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Yesterday I purchased my first Mercedes after owning BMW and it was an awesome experience. Rusty Tiongson’s deep product knowledge, honesty and excellent communication made this process easy. I’m grateful and it was an awesome experience. Rusty Tiongson’s deep product knowledge, honesty and excellent communication made this process easy. I’m grateful to Rusty, and will definitely recommend him to other family and friends. More

by Sukhjinder Sandhu Verified Customer Verified Customer

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